Paramjeet Singh

· Provide technical support for software applications, including diagnosing and resolving software issues.

· Investigate and troubleshoot software problems, replicating issues and identifying root causes.

· Manage and prioritize support tickets, ensuring timely resolution in accordance with service level agreements (SLAs).

· Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.

· Collaborate with development teams to address software bugs and implement fixes.

· Work closely with software developers to communicate user feedback and software issues.

· Participate in the testing of new features and updates, providing feedback to ensure quality and usability.

· Utilized API to retrieve real-time order status updates from the marketplace, ensuring accurate and timely visibility into order fulfillment and tracking.

· Used API to manually update order statuses when issues arose, facilitating prompt corrective actions and providing interim solutions until the underlying problem was resolved.

· Utilized Google Cloud Platform (GCP) to fetch real-time logs for specific events, enabling timely monitoring and analysis of system activities.

• Escalate unresolved issues to the relevant internal teams, such as software developers.

• Create Jira tickets for new client requirements and report bugs to the internal team.

• Configure Marketplace Channels and Transporter Integrations.

• Manage supply chain operations.

• Oversee Warehouse Management Systems.

• Monitor schedulers for order processing.

• Application support
• Installation of MySQL
• Taking backup of database, Restoring database
• Restoring database
• Solving tickets raised by clients
• Configuration database setting.