Dynamic IT Business Analyst with 12 years of experience in assessing and implementing computer systems, specializing in Agile methodologies and SDLC. Successfully collaborated on international Clients in Finland and the USA, demonstrating strong analytical skills and a commitment to operational efficiency. Certified in SAFE Scaled Agile (6.0), bringing a proven track record of enhancing business solutions through effective software testing. Aiming to drive further advancements in technology integration and process optimization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Application Analyst
New Flyer Industries Inc
05.2013 - Current
Create Software Requirements for implementing requirement management for IT PLM Systems
Provide technical recommendations and implement the overall system design of the IT PLM Solution
Document and manage requirements throughout the product development lifecycle, aligning closely with stakeholders to capture business needs
Play a key role in defining and analyzing new product development requirements, collaborating with cross-functional teams for successful implementation
Provide technical recommendations and implement the overall system design of the IT system
Interact with various members at the management level to understand business processes, decision models, and analysis needs
Assisted in identifying functional or operational gaps through competitive analysis, industry trends in IT, and prioritizing customer requests
Provide modeling and mapping of as-is and to-be business processes
Manage and resolve issues that impact service to customers, suppliers, and external stakeholders
Create functional and non-functional requirements following the Agile Methodology during the entire SDLC
Designed and reviewed test cases and test suites based on functional requirements and the quality management framework
Conducted user interviews with the stakeholders and end users to determine the business requirements and needs
Conducted brainstorming sessions with the SME to groom the user stories
Conducted one-on-one interview sessions and surveys with end users to understand the expectations
Use FMEA Analysis to identify software requirement failures in the early stages
Interact with various members at management level to understand business processes, decision models, and analysis needs and create functional and non-functional requirements following the Agile Methodology throughout the SDLC
Configure workflows, data models, and access control to align with organizational processes
Assists the Quality Assurance (QA) manager in the development, implementation, and data collection of QA processes for the different analytical tests
Collaborate with cross-functional engineering, sales, and Manufacturing teams to understand business requirements and develop software solutions that meet those requirements
Maintain accurate and up-to-date project documentation, including technical specifications, design documents, and project plans
Project Engineer
Geometric Americas
09.2011 - 08.2012
Worked on Site Consolidation of two different sites into a single site at client FORD Motors
Improved productivity with tailored visibility to transparent, current, and accurate business information
Work with cross-functional teams, including engineering, manufacturing, and IT, to optimize IT PLM usage
Maintain PLM systems that manage a product's lifecycle as per specifications
Effectively collaborated with clients, project managers, and development teams to analyze business and user requirements and translated them into practical functional, non-functional, and technical software requirement documents
Participated in the design strategy for the configuration of the System
Provided business support and advice on analysis and design to the development team
Gained Knowledge on the PLM- Team center Environments used at Ford Motors
Delivered end-to-end support to users of various business applications, focusing on excellent customer service
Identified and documented test cases to ensure solutions performed under production conditions
Participated in creation of Persona’s, actors and stakeholders for the application
Utilized software engineering best practices to ensure usability and maintainability
Worked in the testing team to create fully dressed Use Cases
Improved productivity with tailored visibility to clear, current, and accurate BOM information
Reduced time and errors by coordinating essential BOM information with other key business processes
Implemented Engineering change management for the R&D product Engineering group, thus reducing time and errors
Software Developer-Intern
Mecanica Solutions
05.2011 - 08.2011
Trained on software product PLM-360 Enterprise Software
Recommended improvements in the PLM-360 Enterprise software for implementing the requirement management module
Designed single and multilevel Approval Workflow for the PLM-360 degree
Analyzed to implement the functionality of content management as a new application module in the PLM-360 Degree
Technology Analyst
Infosys Technologies Limited
04.2010 - 08.2010
Prepared and managed requirement gathering documents, functional specifications, technical detailed design, business use cases, and project test plan documents
Performed Integration and Validation testing at Finland (Vaasa) to validate the system
Phased out legacy in-house systems and implemented Teamcenter Engineering as a corporate IT application
Designed enterprise process modeling across various client departments and locations
Identified patterns of work and suggested improvements in the processes
Worked on identifying the workflows to streamline the process of approvals
Onsite coordinator and requirement engineer for the offshore team from Finland
Interviewed Clients across Europe to gather the initial requirements
Developed and implemented data analysis methodologies to uncover meaningful insights and trends
Provided support to business users to resolve production issues in the system
Contributed to projects with solution design to meet project objectives
Provide seamless activity and process integration, recognizing system interdependencies
Worked on migrating data from the legacy to the advanced system
Senior System Engineer
Infosys Technologies Limited
01.2008 - 03.2010
Participated in the creation of Persona, actors, and stakeholders for the application
Utilized software engineering best practices to ensure usability and maintainability
Worked in the testing team to create fully dressed Use Cases
Designed and reviewed test cases and test suites based on functional requirements and the quality management framework
Conducted user interviews with the stakeholders and end users to determine the business requirements and needs
Conducted brainstorming sessions with the SME to groom the user stories
Conducted one-on-one interview sessions and surveys with end users, to understand the expectations
System Engineer
Infosys Technologies Limited
01.2007 - 12.2007
Prepared Functional Specifications, Test suites, and training material using Microsoft Office and Visio for super key users
Gained knowledge of the basics of business analysis
Trained on C, C++ and Java
Education
Master of Engineering - Software Engineering
Concordia University
Montreal, Quebec
04.2013
Certificate in AI Proficiency -
Concordia University
Montreal, Quebec
Skills
Workflow Improvement Strategies
Quality Assurance Testing
Process Documentation
Incident Resolution Coordination
System Design Analysis
Requirements Analysis
Data Migration Solutions
End-User Instruction
System Integration Expertise
Strategic Issue Resolution
Automated Process Optimization
SVN and VSS Proficiency
Object-Oriented Programming
Eclipse IDE Proficiency
Microsoft Office Proficiency
Microsoft Visio Expertise
Certification
Certified ScrumMaster (CSM), 03/01/2024
SAFE Scaled Agile (6.0), 05/01/2024
References
Available upon Request
Languages
English
French (basic)
Languages
Punjabi
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Affiliations
Traveling, gardening, camping & hiking
Timeline
Application Analyst
New Flyer Industries Inc
05.2013 - Current
Project Engineer
Geometric Americas
09.2011 - 08.2012
Software Developer-Intern
Mecanica Solutions
05.2011 - 08.2011
Technology Analyst
Infosys Technologies Limited
04.2010 - 08.2010
Senior System Engineer
Infosys Technologies Limited
01.2008 - 03.2010
System Engineer
Infosys Technologies Limited
01.2007 - 12.2007
Master of Engineering - Software Engineering
Concordia University
Certificate in AI Proficiency -
Concordia University
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