Paramjit Warwal

· The government's rapid assessment and placarding procedure following a flood.
· Assisting property owners with the steps required to repair damage.
· Guiding property owners on the necessity of building or resource consent.
· The process of issuing, downgrading, or removing placards on properties.
· Conducted property inspections at various stages.

Analyzed proposed legislation, regulations or rule changes to determine impact of services.

Conducted home visits to assess the safety of living environments for clients.

• Helped customers open and close accounts, apply for loans and make sound financial decisions
• Assisted and advised customers on using online and mobile banking systems
• Maintained position of trust and responsibility by keeping customer business confidential
• Recognized transaction needs and educated clients on service and digital channels to assist with self-service
• Created strategic financial solutions to suit individualized client needs
• Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs
• Maintained and built strong client relationships through quality, personalized interactions
• Entered new account information into computers and filed related forms and other documents.

• Monitored and conducted passenger screening
• Guarded restricted areas to prevent unauthorized entry
• Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo
• Searched individuals and baggage for weapons and other prohibited items
• Protected vessels, passengers and crew by testing items and individuals for explosive material residue
• Used x-ray scanners to check luggage and carry-on items for unauthorized materials
• Operated security equipment for screenings using hand wands and X-ray machines
• Watched each individual to assess demeanor and look for suspicious behavior
• Completed thorough zone searches to check for physical tampering and restricted items
• Communicated and coordinated responses to suspicious activities
• Upheld strong customer service standards while completing screenings
• Completed routine and incident-related documentation
• Verified photo IDs and tickets to allow guests passage
• Provided security and protection to travelers across all transportation sectors
• Operated controls on explosive detection system to manipulate and clear images.

• Answered phone with positive attitude and asked questions to better understand customer needs
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets
• Communicated information to customers about product quality, value and style
• Followed up on emailed or web-submitted customer inquiries within standard response times
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs
• Took inventory of supplies and equipment and placed new orders to maintain stock levels
• Reconciled daily sales each shift, counting register drawers and resolving discrepancies
• Trained new employees in operational procedures and modeled duties for front and back house positions
• Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
• Discussed menu items and preparation methods with customers and suggested promotional items to increase sales
• Delegated work to staff, setting priorities and goals
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
• Resolved problems or concerns to satisfaction of involved parties
• Distributed food to service staff for prompt delivery to customers.

• Coached workers on routine tasks and strategies for handling distraught or unhappy customers
• Built, counted and broke down cashier drawers daily and diligently resolved discrepancies
• Trained associates on returns and exchange processing, coupons and promotional requirements
• Empowered team members with tools to address serious issues
• Managed personnel decisions such as hiring, firing and discipline with level-headed approach
• Handled escalated customer complaints personally to maintain high satisfaction rates
• Built and maintained working relationships with peers and upper management
• Monitored cash drawers in checkouts to verify adequate cash supply
• Resolved customer problems by investigating issues, answering questions and building rapport.