Paramjot Bindra
Risk Officer
Delhi NCR
Summary
Dynamic customer-centric leader with over 25 years of expertise in risk management, data privacy, business continuity management (BCM), compliance, and audits. Proven track record in driving successful transitions and managing complex projects while ensuring operational excellence. Skilled in fostering strong relationships with stakeholders to align business objectives with regulatory requirements. Committed to leveraging extensive industry knowledge to enhance organizational resilience and safeguard data integrity.
Overview
25
25
years of professional experience
10
10
Certifications
2
2
Languages
Work History
AVP Data Privacy, Ops Risk, BCP, Compliance Office
MetLife Insurance
11.2022 - Current
- Lead Risk, Privacy, BCP and Audit function for MetLife GCC
- Led enterprise-wide risk assessments to strengthen data privacy protocols, enhancing compliance with regulatory standards and stakeholder trust.
- Collaborated with cross-functional teams to create comprehensive data protection strategies, resulting in improved data governance and risk mitigation.
- Led comprehensive data privacy initiatives, ensuring compliance with regulatory requirements and enhancing operational risk management strategies.
- Country Compliance Officer for MetLife GCC:
- Collaborated with cross-functional teams to enhance compliance frameworks, resulting in streamlined processes and improved adherence to industry standards
- Responsible as DPO for MetLife GCC, adherence to Data Privacy Policy and procedures, monitor Privacy Impact Assessment
- Developed and implemented business continuity plans that ensured operational resilience during critical incidents, minimizing service disruptions and protecting assets.
- Developed and implemented robust business continuity plans, significantly improving organizational resilience in response to potential disruptions.
- Practice Crisis Management framework
- ISO 22301 Certification
- Adherence to Non-Financial Risk management practices:
- Established key performance indicators for risk management initiatives, driving continuous improvement and alignment with organizational objectives.
- Conducted thorough risk assessments to identify vulnerabilities, effectively mitigating operational risks across various business units
- Facilitation of Internal and External Audits (Supplier Audits)
Director Migrations
SDL Projects
04.2016 - 11.2022
- Lead Risk, Privacy, BCP and Audit function for MetLife GOSC
- Responsible as DPO for MetLife GOSC, adherence to Data Privacy Policy and procedures, monitor Privacy Impact Assessment
- Business Continuity Management:
- Develop Business Resiliency
- Practice Crisis Management framework
- ISO 22301 Certification
- Business Impact Assessment
- Adherence to Non-Financial Risk management practices
- Continuous improvement and build Risk Area DNA across GOSC
- Future work model deployment and adherence
- Facilitation of Internal and External Audits (Supplier Audits)
- Previous responsibilities -
- Lead Migrations function for MetLife GOSC, responsible for smooth transitions from global locations to India (Insurance Operations and Knowledge services)
- Successfully led project to set up a new company for MetLife enterprise
- End to end project management for setting up MetLife India’s new office with ~3000 seats:
- Transition entire operations for MetLife India to new office site
- Project Managed setup of new company ‘MAXIS GBN’ based out of London (JV between MetLife and AXA)
- Deployed RPA initiative for MetLife India within Insurance operations
GM Solution Design & Transition
Firstsource solutions Ltd
03.2010 - 10.2014
- Work area Transition Management, Project Management and Solution designing, also responsible for Organizational wide capacity management for all locations globally
- Responsible for RFI, RFP Solution Design and Pre Sales Support
- Subject matter expert to design solutions for Utility companies
- Program managed marquee client, one of the largest Telecom players in UK, delivery out of India & Manila
- Responsible for setting up new office sites across all geographies
- Managed multiple projects & technology changes of voice & Non Voice business based in UK ,US, Manila, India
- Established Exit management process for all international customers
- DGM Operations (Centre Head)
- Set up of delivery centre at tier 2 city for India’s largest telecom service provider
- Successful transition and stabilization of operations, overall span of ~1000 resources
Manager Operations
EXL Service .com Pvt Ltd.
11.2005 - 04.2008
- Work area Operations Management across three back office business area
- Led initial setup of UK’s largest Utility company, delivery out of two locations within India, initial recruitment of ~600 resources and knowledge transfer
- Responsible for service delivery of three business programs with the team span of ~200 Executives
- Day to day service delivery, people and client management, periodic reviews with customers
Team Manager
Vertex Customer Services (I) Pvt. Ltd.
09.2003 - 11.2005
- Work area Operations Management, delivering inbound and backend services
- Team manager, leading day to services for a team providing back office and front offices services for utility process
- Operations service delivery, quality assurance & continuous process improvement, employee satisfaction & people development
- Responsible for client interaction and resolve operational issues
Team Leader
Concentrix (formerly known as Daksh E Services)
01.2003 - 08.2004
- Work area Operations Management, delivering inbound services
- Led inbound tech support team of 17 agents as team leader
- Handled communication for the process with clients
- Facilitated transition of an Insurance Based Process
Process Developer
G .E. Capital International Services
10.2000 - 01.2003
- Work area Operations Delivery, customer service (inbound voice)
- Front line support service for PLCC card giving Australia based customer inbound services
- Additional responsibilities as sub matter expert:
- Seat utilization for the process including other 8 processes on the same floor
- MIS for the entire process
- Managing Transport for the entire process
- Schedule adherence for the entire team
- Customer Escalation management
Education
B. Com (Pass) -
01.1998
10+2 - undefined
01.1995
10th - undefined
01.1993
Skills
ISO/IEC 27701:2019 and GDPR certified lead implementer
ISO 31000:2018 compliance
Lean Six Sigma Black Belt
Certification
Data Protection Officer (C-DPO) Practitioner
Interests
Outdoor person and enjoy nature walk, driving long distance, Love to spend time with family, Do enjoy new cuisine and try hands on cooking sometimes
Accomplishments
- Setup International standard office for MetLife
- Transitioned old office to new office
- New company setup (JV between MetLife and AXA) based out of London and USA
- Transition and stabilization of new client win (UK’s largest telecom provider), successful transition of processes to Philippines and India at Firstsource
- Developed Transition Management Strategy, Exit management process
Section name
- Date of Birth: 29 August’1977
- Marital Status: Married, 2 Kids
- Passport No: Z4087757
Timeline
AVP Data Privacy, Ops Risk, BCP, Compliance Office - MetLife Insurance
11.2022 - Current
Director Migrations - SDL Projects
04.2016 - 11.2022
GM Solution Design & Transition - Firstsource solutions Ltd
03.2010 - 10.2014
Manager Operations - EXL Service .com Pvt Ltd.
11.2005 - 04.2008
Team Manager - Vertex Customer Services (I) Pvt. Ltd.
09.2003 - 11.2005
Team Leader - Concentrix (formerly known as Daksh E Services)
01.2003 - 08.2004
Process Developer - G .E. Capital International Services
10.2000 - 01.2003
Guru Teg Bahadur Public School - 10+2,
Bishop Conrad Public School - 10th,
Dayal Singh College Delhi University - B. Com (Pass),