Open To Work
Paramveer Kumar
Ara
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Utkarsh small finance bank
Mohaniya
06.2025 - 10.2025
- Assisted customers with account inquiries and transaction requests.
- Provided accurate product information and account details to clients.
- Resolved customer complaints efficiently through active listening and support.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Supervisory Human Resources Specialist
Navayuga engineering Company Limited
Devprayag
02.2023 - 02.2025
- Administered employee benefits programs and resolved related inquiries.
- Supported performance evaluation processes and provided feedback to staff.
- Participated in collective bargaining negotiations with union representatives.
- Developed and maintained organizational structure charts, position descriptions and salary ranges for all positions.
- Maintained human resources records by processing applications and resumes.
Education
Advance Diploma - Computer Application
MCC Computer Institute
AraBachelor of Arts - Economics
Himachal Pradesh University
KulluSkills
- Customer service
- Product knowledge
- Customer relationship management
- Benefit administration
- Organizational structure
- Active listening
- Effective communication
- Problem solving
- Team collaboration
- Complex Problem-solving
- Project management
- Customer support
- Inbound and outbound calling
- Cross-functional team collaboration
- Problem resolution
Certification
- NCC Cadet
- ADCA in Score 88%
- Graduation Percentage 68%
Accomplishments
- NCC C Certificate holder
- Mono acting 3rd Prize
Languages
- Hindi, First Language
- English, Upper Intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Customer service
- Society of Human Resource Management
Timeline
Customer Service Associate
Utkarsh small finance bank
06.2025 - 10.2025
Supervisory Human Resources Specialist
Navayuga engineering Company Limited
02.2023 - 02.2025
Advance Diploma - Computer Application
MCC Computer Institute
Bachelor of Arts - Economics
Himachal Pradesh University