PARANTHAMAN MOHANAM

• Managed all-encompassing payroll services for approximately 600,000 customer accounts.
• Scaled workforce across Coimbatore and Hyderabad, achieving a remarkable increase from 20 to 400 associates.
• Initiated and led efforts in team creation, skill development, hiring, ODC configuration, and resource management.
• Transformed team leaders and SMEs into skilled trainers.
• Converted complete workflow for remote execution.
• Performed payroll processing alongside various auditing tasks, such as data audit, sales projected annual revenue audit, new client onboarding auditing, chat L1 support, and 401k retirement projects.
• Discovered several automation opportunities while collaborating with client transformation and Cognizant RPA and IPA teams.
• Collaborated with customers to grasp upstream and downstream processes managed by Cognizant.
• Facilitated collaboration between Cognizant Legal and client's legal team to finalize Scope of Work and Master Service Agreement.
• Successfully renewed an existing 5-year contract by aligning efforts between Cognizant Legal and client legal representatives.
• Host the Monthly Business Review and Quarterly Business Review with customers and internal stakeholders.
• Earned high marks from customers, consistently receiving a rating of 4.8 out of 5.

• Handled daily operational tasks while overseeing a team of employees
• Employee Origination: Team sized with 35 billable FTEs, including a buffer to address shrinkage, and a 4-hour TAT process.
• Data Audit: A team of 20 billable FTEs and 3 buffers to mitigate shrinkage. 24-hour TAT process.
• New Load Verification: Team of 10 billable FTEs, with 2 buffers. 5-day SLA process.
• Sales PAR Audit: A team of 16 billable FTEs, with 4 buffer FTEs, to manage shrinkage and fiscal volumes. Same-day TAT.
• Led teams that consistently delivered strong performance, driving new business.

• Part of the pilot project with 15 billable FTEs.
• Successfully transitioned operations to a virtual environment, leading to the addition of 10 full-time employees on a U.S. insurance initiative.
• All the above processes have been transitioned over Webex. The team has been groomed to perform well, keeping the WFH situation in mind.
• Directed efforts for the secondary business line, known as 'Discover' under the BFS project.
• The RFP was signed for a short-term project of 20 FTEs, and based on performance, it was expanded to 50 FTEs.
• Executed the formation of a new team involving tasks such as hiring, training, and migrating processes.
• Identified automation opportunities in this process and proposed them to the customer; the in-house application has been built, and Cognizant holds the patent for the application used by Discover Bank.

• Oversaw end-to-end workflow of transactions and transmissions in AL, GA, ID, OH, and KY.
• Transaction-based billing: the daily transmission of documents to customers plays a vital role in billing, thus managing and maintaining the SLA plays a vital role.
  
• Managed transmission of 17,000 documents from five states.
• Engaged in routine leadership discussions after transmission, sharing progress reports and addressing issues.
• Involved in the daily leadership call after the transmission to provide the status and call out if there are any challenges.
  
• Created an interactive dashboard keeping the KRA parameters, which helped the delivery excellence team have clarity on their monthly performance scores.
  
• Developed the internal 'Inventory Management' team to track the daily allocation, SLA, and scorecards.
  

Responsible for WBR and MBR with Service Delivery Managers and Deputy General Manager, with a strong focus on people management and engagement.

CENLAR FSB:

• Responsible for the daily productivity and quality of the team.
• Designed and integrated 17+ Excel-based automations for post-processing, enhancing monthly accuracy.
• Managed and converted the contract employees, and was responsible for their time sheet submission and approvals.
• Leading the weekly SME meeting and directing them on the plan to improve accuracy and brainstorming to generate ideas that will enhance the team’s accuracy. Taking care of the daily allocation, managed the inventory and SLAs.
• Prepared the weekly exception report and weekly inventory statistics, and shared it with both the client and internal stakeholders.
• Involved in performance management discussions with the managers.
• Involved in monthly client calls, and discussed the team performance and process-related queries.

INDEPENDENT LIFE BROKRAGE:

• ILB was a new logo for Accenture; I played a major role in bringing this process to Accenture.
• Started with 1 FTE and increased to 10 FTEs.
• Transitioned this process over Webex and prepared the SOP and process map for all the subprocesses, and got sign-off from the customer.
• Ninety percent of the operation was carried out at Accenture for clients.
• Responsible for the generation of suitable insurance policies for the end customer based on their health status.
• Created a bridge between the insurance carrier and the customer in the generation of new insurance policies. Transitioned about 14 subprocesses remotely and gained the confidence of the client and internal stakeholders.
• Responsible for daily and weekly calls with customers.

CREDIT SUISSE:

• Responsible for ordering the life expectancy report from the carrier and updating the details in the customer application.
• Responsible for reading through an illustration, updating the details in a tool, and advising customers on the policies that can be procured, which will add benefit as part of the policy optimization team.
• Played a vital role in setting up the call center operations. Connected with the insurance carrier and updated the policy status in the client application.
• Worked on all the subprocesses of Credit Suisse to identify the automation opportunities.
• Started up the expense management process and reported to the customer on a daily status.
• Closely worked with SDG and helped in altering the client application (LOCUS).

• Interviewed job applicants to obtain information on work history, education or job skills.
• Created and maintained personnel records in accordance with legal requirements.
• Advised management on organizing, preparing or implementing recruiting or retention programs.
• Directed recruitment, selection and hiring processes.
• Conducted exit interviews for departing employees to identify areas of improvement within the organization.
• Organized recruitment activities including job postings, candidate sourcing, interviewing and selection.
• Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
• Coordinated employee recognition programs that foster positive morale within the organization.
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
• Reviewed job descriptions for accuracy and relevance to current needs of the organization.
• Hired employees and processed hiring-related paperwork.
• Sourced, qualified and conducted screening interviews with job candidates.