Paras Agrawal
Human Resources
Firozabad,UP
Summary
Dynamic professional with a friendly demeanor and strong customer service skills, previously at ICICI Prudential Life Insurance. Proven track record in relationship management, achieving sales goals while fostering teamwork and collaboration. Adept in financial planning and Microsoft Office, committed to enhancing client satisfaction and driving revenue growth.
Overview
2026
2026
years of professional experience
Work History
Rela
Administrative Assistant
PNB Met Life Insurance
2024.07 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Relationship Manager
ICICI Prudential Life Insurance Company
2023.08 - 2024.07
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Looking after credit life for Gurgaon Circle.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Relationship Manager, Banking Operations
HDB Financial Services
2021.08 - 2023.06
- Dealing with HDFC Bank customers for Forex cards and credit cards.
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
- Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
- Utilized effective communication and negotiation skills, resolving disputes between clients and the bank in a professional manner.
- Mentored junior team members on best practices in relationship management, contributing to their professional development.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Education
Master of Business Administration - Human Resources Management
Amity University
Noida, India 2001.04 -
Master of Commerce - Accounting And Law
J.S University
Firozabad, India 2001.04 -
Bachelor of Commerce - Commerce Group
SRK College
Firozabad, India 2001.04 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Team management
Time management
Flexible and adaptable
Timeline
Administrative Assistant
PNB Met Life Insurance
2024.07 - Current
Relationship Manager
ICICI Prudential Life Insurance Company
2023.08 - 2024.07
Relationship Manager, Banking Operations
HDB Financial Services
2021.08 - 2023.06
Master of Business Administration - Human Resources Management
Amity University
2001.04 -
Master of Commerce - Accounting And Law
J.S University
2001.04 -
Bachelor of Commerce - Commerce Group
SRK College
2001.04 -