Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Paras Agrawal

Human Resources
Firozabad,UP

Summary

Dynamic professional with a friendly demeanor and strong customer service skills, previously at ICICI Prudential Life Insurance. Proven track record in relationship management, achieving sales goals while fostering teamwork and collaboration. Adept in financial planning and Microsoft Office, committed to enhancing client satisfaction and driving revenue growth.

Overview

2026
2026
years of professional experience

Work History

Rela

Administrative Assistant

PNB Met Life Insurance
07.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Relationship Manager

ICICI Prudential Life Insurance Company
08.2023 - 07.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Looking after credit life for Gurgaon Circle.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.

Relationship Manager, Banking Operations

HDB Financial Services
08.2021 - 06.2023
  • Dealing with HDFC Bank customers for Forex cards and credit cards.
  • Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
  • Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
  • Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
  • Utilized effective communication and negotiation skills, resolving disputes between clients and the bank in a professional manner.
  • Mentored junior team members on best practices in relationship management, contributing to their professional development.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Education

Master of Business Administration - Human Resources Management

Amity University
Noida, India
04.2001 -

Master of Commerce - Accounting And Law

J.S University
Firozabad, India
04.2001 -

Bachelor of Commerce - Commerce Group

SRK College
Firozabad, India
04.2001 -

Skills

Friendly, positive attitude

Timeline

Administrative Assistant

PNB Met Life Insurance
07.2024 - Current

Relationship Manager

ICICI Prudential Life Insurance Company
08.2023 - 07.2024

Relationship Manager, Banking Operations

HDB Financial Services
08.2021 - 06.2023

Master of Business Administration - Human Resources Management

Amity University
04.2001 -

Master of Commerce - Accounting And Law

J.S University
04.2001 -

Bachelor of Commerce - Commerce Group

SRK College
04.2001 -

Rela

Paras AgrawalHuman Resources