Summary
Overview
Work History
Education
Skills
Software
Reading Inspirational quotes
Timeline
Generic
Paras Arora

Paras Arora

Customer Service
New Delhi

Summary

Customer Service Representative with 3 years of experience in addressing and resolving complex customer queries Passionate

about strong customer relationships, driving the best services

and increasing customer engagement.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Croma
New Delhi, New Delhi
10.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Your customer contacts you, chances are it’s because he or she has a problem. But despite a customer’s anger, frustration, or defeatism, reps need to stay positive. It’s okay to empathise with the customer in fact, it’s a key component of great service but keep it as upbeat as you can. Steer the conversation toward a positive outcome with use positive language. Focus on the solution.

Education

Bachelor of Arts - Social Sciences

National Institute of Open Schooling
New Delhi
11.2019 - 12.2021

Skills

    Provide primary customer support to internal and external customers in a fast placed environment

Compiled customer feedback and recommended service delivery improvements to management

Recommended solutions within customer convenience and proactively followed up with the all brands

Well versed in CRM

Software

Microsoft Excel

CRM

Saleforce

Order Management (IBM)

SAP CRM

SAP Sales & Distribution

MPOS

IT Sapphire

Reading Inspirational quotes

When you have a dream, you have got to grab it and never let go.

Timeline

Bachelor of Arts - Social Sciences

National Institute of Open Schooling
11.2019 - 12.2021

Customer Service Representative

Croma
10.2019 - Current
Paras AroraCustomer Service