Summary
Overview
Work History
Education
Skills
Software
Reading Inspirational quotes
Timeline
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Paras Arora

Paras Arora

Customer Service
New Delhi

Summary

Customer Service Representative with 3 years of experience in addressing and resolving complex customer queries Passionate

about strong customer relationships, driving the best services

and increasing customer engagement.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Croma
New Delhi, New Delhi
10.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Your customer contacts you, chances are it’s because he or she has a problem. But despite a customer’s anger, frustration, or defeatism, reps need to stay positive. It’s okay to empathise with the customer in fact, it’s a key component of great service but keep it as upbeat as you can. Steer the conversation toward a positive outcome with use positive language. Focus on the solution.

Education

Bachelor of Arts - Social Sciences

National Institute of Open Schooling
New Delhi
11.2019 - 12.2021

Skills

    Provide primary customer support to internal and external customers in a fast placed environment

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Software

Microsoft Excel

CRM

Saleforce

Order Management (IBM)

SAP CRM

SAP Sales & Distribution

MPOS

IT Sapphire

Reading Inspirational quotes

When you have a dream, you have got to grab it and never let go.

Timeline

Bachelor of Arts - Social Sciences

National Institute of Open Schooling
11.2019 - 12.2021

Customer Service Representative

Croma
10.2019 - Current

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