Paras Bhardwaj
Mandi
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Branch Manager
HDFC Bank
12.2024 - Current
- Examined customer mortgage loan applications for approvals and denials.
- Managed branch sales, customer service, finances, disbursement operations, Mortgage docketing and recordkeeping.
- Drove branch loan book growth by 5.5% YoY through strategic channel partnerships and team led relationship management.
- Consistently outperformed monthly branch cross sell targets by sales of FD's, credit cards and insurance products. Recognized for sustained overachievement and revenue contribution through strategic customer engagement.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Assistant Manager - Frontline Operations
HDFC Limited
08.2022 - Current
- Managing branch operations and day to day activities as a 2nd man of the branch.
- Processing end to end disbursement activity, Making post sanctions appraisals, Customer retention, Audit query resolution and Daily MIS monitoring for various branch activities.
- Accountable for regular monitoring of client satisfaction and service quality levels.
- Managing, Monitoring and resolution of all complaints, queries and requests originates in branch or online platforms within shortest TAT.
- Performing legal mortgage document capturing and releasing on loan prepayments.
Deputy Manager
ICICI Bank Limited
05.2021 - 07.2022
- Create proposals and onboard clients with ticket size of min 10 lakhs to 20cr.
- New customer acquisition while maintaining high service standards and compliance of existing portfolio.
- Managing existing DMA/CA (channel partners ) plus recruitment of new DMA's.
- Provide professional customer service to achieve high percentage of customer satisfaction and retention.
- Coordinate with Credit group + Mortgage valuation group + Legal part for successful completion of onboarding.
- NPA and PNPA identification and updation under EXIT plan including necessary steps to avoid NPA under portfolio.
- Accomplishments:
- Successful onboarding of Minimum Rs. 15.0 Mn NCA business on a monthon-month basis.
- Emerging Employee of the year 2022.
- Winner of Mega March drive 2022.
- Portfolio handling of Rs. 360.0 Mn
Student Recruitment Team
Shoolini University
05.2020 - 07.2020
- Coordinated virtual campus visits for 20+ prospective students as a student recruitment officer intern, utilizing zoom and CRM tools to streamline scheduling and communication.
- Executed 100 + daily outreach calls using CRM tools - Salesforce to drive lead conversion and post enrollment engagement; achieved a conversion rate of 29% and strengthened candidate experience through timely follow ups and personalized interactions..
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Education
Business Communication - Effective Business Communication
Rochester Institute of Technology
E-Learning02.2023
MBA - Marketing, Artificial Intelligence
Shoolini University
04.2021
BSc (Hons) - Microbiology
Shoolini University
04.2019
12th - undefined
Genius Internal Public School
Nerchowk, Distt. Mandi, H.P03.2016
10th - undefined
Genius International Public School
Nerchowk, Distt Mandi, H.P03.2014
Skills
- Proficient in prioritizing tasks
- Quick learner
- Proficient in managing multiple tasks
- Effective communication
- Effective solution development
- Excels in team leadership
Languages
Hindi
English
Punjabi
Hobbies and Interests
- Bike Rides
- Travelling
- Cooking
- Singing
Timeline
Branch Manager
HDFC Bank
12.2024 - Current
Assistant Manager - Frontline Operations
HDFC Limited
08.2022 - Current
Deputy Manager
ICICI Bank Limited
05.2021 - 07.2022
Student Recruitment Team
Shoolini University
05.2020 - 07.2020
BSc (Hons) - Microbiology
Shoolini University
12th - undefined
Genius Internal Public School
10th - undefined
Genius International Public School
Business Communication - Effective Business Communication
Rochester Institute of Technology
MBA - Marketing, Artificial Intelligence
Shoolini University
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