Paras Chopra

Jalandhar

Summary

Senior Operations Executive with proven track record at Rentokil PCI, driving service efficiency and client satisfaction. Achieved a 30% reduction in service delays through strategic operational improvements. Skilled in budget management and team leadership, successfully training over 25 staff in safety protocols while promoting a culture of excellence.

Overview

years of professional experience

Work History

Senior Operations Executive

Rentokil PCI

03.2011 - Current

Supervised pest control teams across multiple regions, ensuring quality service and client satisfaction.
Implemented operational procedures that reduced service delays by 30%.
Managed client contracts, budgeting, and service-level agreements.
Trained over 50 technicians and junior staff in safety protocols and treatment methods.
Coordinated with vendors to optimize inventory and reduce costs.
Delivered pest control solutions to residential and commercial clients.
Maintained safety and hygiene standards as per industry norms.
Documented service reports and handled customer feedback.
Promoted to team leader for consistently exceeding performance targets.

Education

Master of Business Administration (MBA) - Finance

PTU

Kapurthala

07-2010

Bachelor of Commerce (B.Com) -

GNDU

DAV College Jalandhar

07-2008

Skills

Pest control operations
Financial planning and analysis
Budget management
Business development
Customer relationship management
Team leadership
Health and safety compliance
Vendor and inventory management
Operational management
Contract negotiation
Quality assurance
Inventory optimization
Service-level agreements
Team training
Problem solving

Effective communication
Time management
Performance analysis
Leadership development
Strategic planning
Cost reduction
Operational excellence
Organizational development
Coaching and mentoring
Cross-functional coordination
Productivity improvement
Asset management
Employee engagement
Delegation

Languages

English
Hindi
[Other regional language if any]

Affiliations

Has been awarded Certificate of Merit 2 times for Exemplary Performance

Accomplishments

Has been Awarded LSA Award for Exemplary Customer Relationship Management, Client Satisfaction, Team Building and Leadership

Timeline