Paras Dharod

Transformational Projects

• Led enterprise-wide transformation using digital-first and AI-enabled strategies.
• Reengineered customer onboarding journeys through system redesign and effective change management.
• Transformed mid-office operations by integrating digitization and workflow enhancements at onboarding and servicing.

Served as regulatory SPOC and contributor on key projects, including:

a) Bima Vistaar – Designed standardized process for affordable insurance products.

b) Bima Sugam – Supported unified digital insurance marketplace initiative.

c) Account Aggregator – Enhanced digital financial ecosystem in life insurance.

d) Engaged in initiatives by authorities like BIMA -ASBA , ONDC ,Account Aggregator

AI / ML initiatives

• Predictive AI/ML models for mortality, lapsation, complaints, fraud, and risk.
• Automation through face match, document tampering checks, summarization.
• Implemented speech-to-text and sentiment analysis to derive key insights from the inbound and outbound calling process to improve persistency and efficiency.

• Spearheaded CRM, BPM, customer/employee portals, and mobile platforms.
• Implemented STP-ready underwriting via BRE engine and robust lead-to-sale ecosystems.
• Launched distribution management platform for hierarchy management , Commission , Reward related payouts

• Managed New business , Servicing and Distribution operations

• Performed comprehensive analysis of current systems, highlighting improvement areas.
• Assessed business processes, revealing potential for automation and enhanced efficiency.

• Managed customer service , operation cost management and customer and distribution payout operations
• Automated payout disbursals and improved persistency through analytics.
• Designed agent commission rules, audit mechanisms, and optimized cost processes.

• Led CRM implementations and customer satisfaction audit projects.
• Handled data analysis for churn, reactivation, and collection cycles.