Summary
Overview
Work History
Education
Skills
Accomplishments
Mobilenumbers
Trainingandseminarsattended
Personal Information
Languages
Websites
Timeline
Generic
PARAS MANOJ GANDHI

PARAS MANOJ GANDHI

PUNE

Summary

Accomplished IT professional with over 10 years of experience in delivering technology solutions for the banking sector. Expertise in software development, system administration, and project management, demonstrated by a successful history of enhancing banking operations and launching digital banking products. Proven ability to lead teams toward achieving organizational goals while significantly improving customer satisfaction.

Overview

14
14
years of professional experience

Work History

Head Digix

Acute Informatics Pvt Ltd
Pune
07.2024 - Current
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized ticketing system for efficient issue resolution as per escalation procedures.
  • Enhanced overall productivity through subordinate evaluations and training.
  • Engaged with key stakeholders such as EFT Switch, Sponsor Banks and Clients.
  • Integrated platforms such as Whatsapp Banking, Netbanking, IVR Services, Mobile Banking and handled Reconciliation processes,.
  • Registered IOS and Android Developer accounts for clients.
  • Effectively highlighted key aspects during demonstration.
  • Coordinated interactions between clients and lead developer.

Senior Support Engineer

Acute Informatics Pvt Ltd
Pune
04.2022 - 07.2024
  • Resolved escalated tickets in a timely manner to ensure customer satisfaction.
  • Provided training sessions for users on how to use new features within the software.
  • Conducted root cause analysis for recurring problems to prevent future occurrences.
  • Collaborated with development teams to identify and resolve defects quickly.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
  • Inspected software for compliance with defined supportability metrics, confirming presence of adequate post-sale support options.
  • Configuration and implementation of banking modules.
  • Demonstration of Software.
  • Implemented deployments for Tomcat Servers and SSL Certificates, performed ATM ISO setups.

IT Head (Sr. Officer)

Vidyanand Co-Op Bank Ltd
Solapur
06.2015 - 04.2022
  • Managed KYC processes in alignment with RBI, Government of India and Cersai guidelines.
  • Analyzed workflows and established priorities for daily operations.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Developed and implemented IT policies and procedures.
  • Managed backup, user account and helpdesk systems.
  • Recruited, trained and supervised IT department staff.
  • Provided technical support for network infrastructure, hardware and software applications, and user access control issues.

Website Developer

Self Employed Business
Solapur
10.2013 - 04.2022
  • Created customized websites and software solutions for clients.
  • Created RESTful APIs to enable communication between web applications and databases.
  • Managed website deployment and maintenance, including troubleshooting and performance optimization.
  • Designed database schemas to store user data securely.
  • Implemented front-end development using HTML, CSS, and JavaScript to create visually appealing web pages.
  • Implemented responsive design techniques to ensure optimal viewing experience across multiple devices.

Relationship Officer Grade - E2

Axis Securities
Solapur
12.2014 - 06.2015
  • Key subsidiary of Axis Bank.
  • Played a significant role in cross-selling home loans.

Assistant Professor

Gandhi Natha Rangji College of B.C.A.
Solapur
06.2014 - 11.2014
  • Provided guidance for student thesis and dissertation work.
  • Maintained student engagement through creative subject delivery and learning activities.

Sales Development Manager

HDFC Standard Life Insurance Company Limited
Solapur
12.2012 - 10.2013
  • Tracked monthly sales to generate reports for business development planning.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Developed relationships with new clients through cold calling and referrals from existing customers.

Technical Head and Website / Software Developer

Microlink Infotech Pvt. Ltd
Solapur
12.2010 - 12.2012
  • Built a portfolio of more than 20 websites.

Education

Diploma - Banking and Finance

Indian Institute Of Banking & Finance
01.2022

M.B.A -

Sinhgad Business School
Solapur
01.2015

M.Sc. - Comp. Science

Sangameshwar College
Solapur
01.2012

B.C.S. - (B.Sc. E.C.S)

Lokmangal Biotechnology College
Wadala
01.2010

H.S.C. -

Vidya Mandir Jr. College
Vairag
01.2007

S.S.C. -

Vidya Mandir Highschool
Vairag
01.2005

Skills

  • Digital Banking Solutions
  • Proficient in ASPNET
  • Proficient in Java
  • Web Development Using HTML
  • Computer System Management
  • Banking Operations Knowledge
  • Database Management
  • Project Management
  • Customer Service

Accomplishments

  • While working at Acute Informatics Pvt Ltd, given near about 50 demos at different Banks and implemented the new System for more than 8 co-operative banks.
  • Participated in Electro Solapur 2014 as Marketing and Sales Representative.
  • Having central government 'National Certificate in Modular Employable Skills'.
  • Ranked in Top Ten Employees of SOMG Region (Businesswise) in 03/2013 while working in HDFC Life.
  • CBS migration done from TBA mode in Vidyanand Co-Op Bank Ltd Solapur and made it Live in 04/2016.
  • Started different digital products at Vidyanand Co-Op Bank Ltd, Solapur with the help of CBS vendor and Member banks.
  • Developed applications like Intranet Portal, UPI API Service with reports and banks Website while working at Vidyanand Co-Op Bank Ltd, Solapur.
  • Completed the Data Center up gradation work at Vidyanand Co-Op Bank Ltd, Solapur in 02/2022.
  • Attended 3 RBI inspections and 1 Demonetization inspection at Vidyanand Co-Op Bank Ltd.
  • Member of Internal Audit Committee and did the audit of branches at regular interval as per RBI guidelines.
  • Worked at HR department in Vidyanand Co-Op Bank Ltd, Solapur and handled staffing activities since 2016 to present.
  • Working as Administrator for C-KYC (an initiative by RBI, Government of India and Cersai).
  • Worked at investment department of Vidyanand Co-Op Bank Ltd, Solapur and handled activities of G-Sec investment, Mutual Fund Investment and FD investments.
  • Handled the purchase department at Vidyanand Co-Op Bank Ltd, Solapur since 2015 to present.
  • Having knowledge of the financial year end activities from 2016 to 2022.
  • Having knowledge of Firewall Configuration and handled the networking activities at Vidyanand Co-Op Bank Ltd, Solapur.

Mobilenumbers

  • +91-9422403007
  • +91-9403300818

Trainingandseminarsattended

  • Seminar on 'XBRL' platform, ICAI, BSE Mumbai, 01/2016
  • Workshop on Compliance of KYC & AML for Co-operative Banks, Dr. Vitthalrao Vikhe Patil Institute of Cooperative Management, Pune, 07/07/16 - 07/08/16
  • Programme on 'Internal Inspection, Audit, RBI Inspection and Compliance for Officers of UCBs', CAB, RBI, Pune, 10/23/17 - 10/25/17
  • Programme on 'CKYC-R & DATA MANAGEMENT SYSTEM', Vaikunth Mehta National Institute of Co-Operative Management Pune, 11/14/17 - 11/15/17
  • Programme on 'Audit & inspection with Special Reference to CAMELSC Rating Audit for Co-operative Banks', Vaikunth Mehta National Institute of Co-Operative Management Pune, 07/09/19 - 07/11/19
  • M.Sc Bank Association Meeting, Mumbai and Karad, Board of Management, Cyber Security Framework and Guidelines
  • Programme on Financial Inclusion and Role of technology in MF business of Co-Op Banks, Cyber Security, Solapur Jilha Nagari Banks co-op Association, NAFCUB and Eventalist, 09/30/19
  • Certification training Programme on Cyber Security for Officers and Staff of UCBs, CAB RBI Pune, 09/08/21 - 09/09/21

Personal Information

  • Date of Birth: 23/07/1989
  • Gender: Male
  • Marital Status: Married

Languages

Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Head Digix

Acute Informatics Pvt Ltd
07.2024 - Current

Senior Support Engineer

Acute Informatics Pvt Ltd
04.2022 - 07.2024

IT Head (Sr. Officer)

Vidyanand Co-Op Bank Ltd
06.2015 - 04.2022

Relationship Officer Grade - E2

Axis Securities
12.2014 - 06.2015

Assistant Professor

Gandhi Natha Rangji College of B.C.A.
06.2014 - 11.2014

Website Developer

Self Employed Business
10.2013 - 04.2022

Sales Development Manager

HDFC Standard Life Insurance Company Limited
12.2012 - 10.2013

Technical Head and Website / Software Developer

Microlink Infotech Pvt. Ltd
12.2010 - 12.2012

Diploma - Banking and Finance

Indian Institute Of Banking & Finance

M.B.A -

Sinhgad Business School

M.Sc. - Comp. Science

Sangameshwar College

B.C.S. - (B.Sc. E.C.S)

Lokmangal Biotechnology College

H.S.C. -

Vidya Mandir Jr. College

S.S.C. -

Vidya Mandir Highschool
PARAS MANOJ GANDHI