Paras Negi
New Delhi
Summary
Experienced professional with strong conflict resolution skills, proactive mentality, and deep industry knowledge. Dedicated to fostering loyalty and increasing revenue for companies.
Overview
5
5
year of professional experience
Work History
Area Manager Trainee
KFC
New Delhi
06.2024 - Current
- Participated in the development of operational strategies and plans to achieve business objectives.
- Conducted regular audits to ensure compliance with standards, policies and procedures.
- Monitored sales performance and provided feedback to store managers for improvement opportunities.
- Developed training programs for store management teams to increase their knowledge of products and services.
- Led weekly conference calls with store managers to review goals, discuss issues, share best practices.
- Resolved escalated customer complaints through active listening techniques and providing appropriate solutions.
- Ensured compliance with all safety regulations within assigned area by conducting periodic inspections.
- Created a positive work environment by motivating staff members through recognition programs.
Restaurant Manager
KFC
New Delhi
06.2023 - 06.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Adhered to all health department regulations regarding food storage and preparation.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
B.Sc (H.H.A) - Hospitality And Hotel Administration
IHM Rohtak
07-2019
Skills
- Operations Management
- Staff Training and Development
- Schedule Management
- Operations Support
- Vendor Management
- Workforce Management
- Customer Service
- Superb time management
- Strategic Planning
- Sales Techniques
- Financial records analysis
Certificationsawards
- Fostac Certified, (05-09-2023)
- Currently selected in DIL Aspire Program and Under training of Area Manager program,
- Personal Development Program, (Platinum),(May 2022-July2022),
- Leading with Heart (Program for Yum Brands)
Languages
Hindi
Native language
English
Upper Intermediate (B2)
B2
Certification
- Fostac Certified
Timeline
Area Manager Trainee
KFC
06.2024 - Current
Restaurant Manager
KFC
06.2023 - 06.2024
B.Sc (H.H.A) - Hospitality And Hotel Administration
IHM Rohtak