Summary
Overview
Work History
Education
Skills
Certificationsawards
Languages
Certification
Timeline
Intern
Paras Negi

Paras Negi

New Delhi

Summary

Experienced professional with strong conflict resolution skills, proactive mentality, and deep industry knowledge. Dedicated to fostering loyalty and increasing revenue for companies.

Overview

5
5
year of professional experience

Work History

Area Manager Trainee

KFC
New Delhi
06.2024 - Current
  • Participated in the development of operational strategies and plans to achieve business objectives.
  • Conducted regular audits to ensure compliance with standards, policies and procedures.
  • Monitored sales performance and provided feedback to store managers for improvement opportunities.
  • Developed training programs for store management teams to increase their knowledge of products and services.
  • Led weekly conference calls with store managers to review goals, discuss issues, share best practices.
  • Resolved escalated customer complaints through active listening techniques and providing appropriate solutions.
  • Ensured compliance with all safety regulations within assigned area by conducting periodic inspections.
  • Created a positive work environment by motivating staff members through recognition programs.

Restaurant Manager

KFC
New Delhi
06.2023 - 06.2024
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

B.Sc (H.H.A) - Hospitality And Hotel Administration

IHM Rohtak
07-2019

Skills

  • Operations Management
  • Staff Training and Development
  • Schedule Management
  • Operations Support
  • Vendor Management
  • Workforce Management
  • Customer Service
  • Superb time management
  • Strategic Planning
  • Sales Techniques
  • Financial records analysis

Certificationsawards

  • Fostac Certified, (05-09-2023)
  • Currently selected in DIL Aspire Program and Under training of Area Manager program,
  • Personal Development Program, (Platinum),(May 2022-July2022),
  • Leading with Heart (Program for Yum Brands)

Languages

Hindi
Native language
English
Upper Intermediate (B2)
B2

Certification

  • Fostac Certified

Timeline

Area Manager Trainee

KFC
06.2024 - Current

Restaurant Manager

KFC
06.2023 - 06.2024

B.Sc (H.H.A) - Hospitality And Hotel Administration

IHM Rohtak

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Paras Negi