PARAS PACHORI
North West Delhi
Summary
Dynamic and driven retail management professional with strong operational leadership, team management, customer service excellence, and problem-solving abilities. Skilled in managing large retail formats, achieving sales targets, maintaining store standards, and leading high-performing teams. Seeking a growth-oriented role in an organization that supports professional development and store leadership responsibilities.
Overview
7
7
years of professional experience
Work History
Store Manager
ZUDIO – Trent Ltd.
10.2025 - Current
- Manage daily store operations including opening/closing, cash handling, hygiene, and floor supervision.
- Oversee hiring, training, scheduling, performance evaluation, and conflict resolution.
- Monitor sales performance, analyze trends, and set targets to achieve revenue goals.
- Ensure visual merchandising standards, product presentation, and promotional execution.
- Maintain compliance with health, safety, legal requirements, and company SOPs.
- Prepare and present sales reports, cost analysis, and KPI performance to senior management.
- Enhance customer satisfaction through feedback handling, issue resolution, and team coaching.
- Plan, organize, lead, and control all aspects of daily retail operations.
Department Manager
ZUDIO – Trent Ltd.
01.2024 - 09.2025
- Managed visual merchandising and stock planning for the department.
- Prepared and maintained staff rosters for effective manpower utilization.
- Ensured strong customer service, resolved queries, and maintained NPS & conversion %.
- Set sales targets and conducted weekly/monthly performance reviews.
- Led retail audits, ensuring compliance with all front-end and back-end SOPs.
- Controlled shrinkage through loss prevention strategies and corrective actions.
- Conducted regular training on customer service, VM standards, KPIs, and product knowledge.
- Maintained BOH standards including stock organization, PPT-wise arrangement, and pailing.
- Drove department KPIs such as conversion %, VM score, and staff allocation efficiency.
- Store Area: 7,876 sq. ft | Contribution: 24% of total store sales
Team Supervisor
HAMLEYS – Reliance Brands Ltd.
01.2023 - 01.2024
- Supervised daily store operations and ensured adherence to brand standards.
- Provided excellent customer service and resolved escalations.
- Analyzed daily sales and KPIs to identify performance trends.
- Ensured hygiene, signage accuracy, fixture alignment, and VM guideline implementation.
- Managed stock availability before store opening and organized back store operations.
- Trained staff on promotions, product knowledge, and communication skills.
- Supported billing operations during peak hours.
- Retail Space Managed: 5,675 sq. ft
- Achievements:
- Achieved 95% audit score.
- Maintained shrinkage under 0.15%.
- Consistently earned 91%+ VM score.
Team Leader
MAX Fashion – Landmark Group
01.2019 - 01.2023
- Led a team of 6 members; assigned tasks and communicated daily KPIs.
- Conducted performance reviews and training sessions for new employees.
- Ensured store hygiene, signage compliance, and VM guideline execution.
- Managed stock placement before opening and supervised back-store management.
- Briefed the team on promotions and customer communication strategies.
- Identified old inventory and executed clearance activities.
- Assisted the billing team during busy hours.
- Achievements:
- Developed strong inventory management skills.
- Promoted from Sales Associate to Team Leader within 2.5 years.
Education
Senior Secondary -
CBSE
B.A. Graduate - undefined
University of Delhi
01.2022
Skills
Retail Operations Management
Team Leadership & Training
Visual Merchandising
Customer Service Excellence
Sales Analysis & KPI Tracking
Inventory & Shrinkage Control
Store SOP & Audit Compliance
Manpower Planning & Rostering
Communication & Problem-Solving
SAP
SIM & BI Tools
MS Excel (Basic-Intermediate)
BASIC EXCEL KNOWLEDGE & FORMULAS
SUM
AVERAGE
COUNT
COUNTIF
SUMIF
IF
VLOOKUP
HLOOKUP
Pivot Tables
Personal Information
- Date of Birth: 01/11/2000
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Store Manager
ZUDIO – Trent Ltd.
10.2025 - Current
Department Manager
ZUDIO – Trent Ltd.
01.2024 - 09.2025
Team Supervisor
HAMLEYS – Reliance Brands Ltd.
01.2023 - 01.2024
Team Leader
MAX Fashion – Landmark Group
01.2019 - 01.2023
B.A. Graduate - undefined
University of Delhi
Senior Secondary -
CBSE