Paras Pahwa
System Administrator
Noida,UP
Summary
Dynamic IT professional with extensive experience at NLB Services Pvt. Ltd., specializing in Mobile Device Management and Azure Entra ID. Proven track record in enhancing organizational security and optimizing cloud infrastructure. Skilled in technical troubleshooting and incident management, fostering seamless user experiences through effective communication and collaboration.
Overview
10
10
years of professional experience
8
8
Certification
Work History
Senior Associate- L1.5 Helpdesk
NLB Services Pvt. Ltd.
05.2024 - Current
- Company Overview: Client: NTT DATA
- As a Senior Associate working for client (NTTDATA), responsible for implementing and managing Mobile Device Management (MDM) solutions including Microsoft Intune, VMware AirWatch, and Jamf to ensure seamless onboarding, configuration, and compliance of corporate mobile devices
- Configuring and maintaining Azure Entra ID for secure identity management, enabling single sign-on, and multi-factor authentication across digital environments, enhancing organizational security.
- Utilizing ServiceNow for incident tracking, change management, and service requests, to ensure timely resolutions.
- Tachyon Utilization for real time endpoint management
- Client: NTT DATA
Operations Technical Support Rep III
TELUS international
Noida
01.2022 - 05.2023
- As an Operations Technical Support Rep I was responsible for ensuring the reliability, availability, and performance of an organization's digital services and applications
- Main Objective was to bridge the gap between software development and IT operations, focusing on automation, scalability, and reliability to deliver a seamless user experience
- Key Responsibilities: Service Reliability: Monitor the reliability and performance of critical services, applications, and infrastructure
Technical Support Specialist (Senior)
Tech Mahindra Business Services
Noida
06.2021 - 01.2022
- As a Technical Support Specialist with a focus on DevOps, my primary role was to provide technical assistance and support to clients and customers both internal and external in context of DevOps tools, practices and infrastructure
- I was helping customers to resolve issues related to CI/CD pipelines, automation, infrastructure and cloud services, ensuring the smooth functioning of systems and applications in a DevOps environment
Cloud Engineer
Kavylip Pvt. Ltd
Delhi
10.2018 - 04.2021
- Worked as a cloud engineer, my role was to design, deploy, manage and optimize cloud infrastructure and services to support our organizations IT operations
- Implementing cloud solutions, ensuring scalability, security and reliability, and enabling efficient development and deployment of applications and services in the cloud
- Key Responsibilities: Cloud Infrastructure Management, Automation and Orchestration, Containerization and Orchestration, Security and Compliance, Monitoring and Optimization, High Availability and Disaster Recovery, Collaboration and Support, Documentation and Knowledge Sharing
Technical Support Executive
Intelenet Global Services
Delhi
02.2018 - 10.2018
- As an Information technology Specialist, I was assigned with a role of managing our organization's IT infrastructure, ensuring that technology systems and services run efficiently, securely, and in line with the organization's objectives, which includes IT support, system administration, network management, and more
- Key Responsibilities: Technical Support: Provide technical support to end-users, addressing hardware and software issues, troubleshooting problems, and resolving technical inquiries
Technical Support Engineer
Teleperformance
Gurgaon
09.2015 - 07.2017
- Ensuring that customers or end-users of a product or service have a positive experience by providing technical assistance and resolving any issues they may encounter
- The specific roles and responsibilities of a Technical Support Engineer can vary depending on the company, industry, and the complexity of the product or service they are supporting
- Customer Assistance, Troubleshooting, Problem Resolution, Documentation, Communication, Product Knowledge, Remote Support, Escalation, Customer Education, Quality Assurance, Feedback Collection, Knowledge Sharing, On-Call Support, Customer Feedback
Education
MCA -
Mahatma Gandhi Kashi Vidyapith
Varanasi06.2017
BCA -
Mahatma Gandhi Kashi Vidyapith
Varanasi05.2014
Skills
- Mobile device management
- Azure Entra ID
- ServiceNow utilization
- Incident management
- Cloud infrastructure
- DevOps practices
- Identity management
- Technical troubleshooting
- AWS Cloud
- Network troubleshooting
- Patch management
- Active directory
- Linux administration
- Technical support
- Server management
- Disaster recovery
- System monitoring
- Data security
- Firewall configuration
- Help desk software
Certification
- Introduction to Cybersecurity - Cisco
- AWS Certified Solutions Architect Associate - AWS
- Python Essentials 1 - Cisco
- AWS Cloud Quest: Cloud Practitioner - AWS
- Cloud Essentials Knowledge Assessment - AWS
- Machine Learning - Simplilearn
- SQL - Simplilearn
- Advance DevOps - Ducat
Timeline
Senior Associate- L1.5 Helpdesk
NLB Services Pvt. Ltd.
05.2024 - Current
Operations Technical Support Rep III
TELUS international
01.2022 - 05.2023
Technical Support Specialist (Senior)
Tech Mahindra Business Services
06.2021 - 01.2022
Cloud Engineer
Kavylip Pvt. Ltd
10.2018 - 04.2021
Technical Support Executive
Intelenet Global Services
02.2018 - 10.2018
Technical Support Engineer
Teleperformance
09.2015 - 07.2017
MCA -
Mahatma Gandhi Kashi Vidyapith
BCA -
Mahatma Gandhi Kashi Vidyapith
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