Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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PARASH BANURA

Hyderabad

Summary

Dynamic Client Account Manager with a proven track record at ADP, recognized for exceptional client relationship management and payroll administration. Awarded multiple accolades for outstanding performance, I excel in team collaboration and employee training, driving efficiency and satisfaction through proactive communication and innovative solutions.

Overview

9
9
years of professional experience

Work History

Client Account Manager

ADP
Hyderabad
11.2023 - Current
  • Managing client accounts, ensuring satisfaction, and retention through proactive communication.
  • Developed and implemented multiple tools for AU payrolls.
  • Collaborated with cross-functional teams to enhance payroll and support processes.
  • Trained and mentored junior team members on Australian payroll systems.
  • Recognized with Service Champion Award in 2025 for exceptional performance.
  • Received Brainiac Award for outstanding contributions in Q1, Q2, and Q3 of 2024.
  • Honored with Iron Pillar Award in Q4 of 2024 for consistent excellence.

Catalog Associate

Amazon India
Hyderabad
10.2021 - Current
  • Piloted VCS India batch for RBS team, collaborating with diverse sellers across NA region.
  • Resolved tickets related to ASINs by analyzing product details and listings.
  • Coordinated with multiple teams throughout NA region to investigate ASIN issues and ensure accurate order fulfillment.

DART

Amazon India
Hyderabad
10.2019 - 09.2021
  • Developed innovative solutions to enhance process and technology efficiency.
  • Supervised contracted employees to ensure timely project completion.
  • Resolved escalated customer concerns effectively as a supervisor.
  • Fostered strong working relationships through active participation in team-building activities.
  • Collaborated with team members to consistently achieve target results.

Customer Service Associate

Amazon India
Hyderabad
10.2017 - 09.2019
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Engaged with US and UK customers via email to address inquiries and issues.
  • Escalated significant concerns to supervisor for prompt resolution.
  • Completed six-month training as Customer Associate Trainee, gaining essential skills.

Team Leader

AISEC
Bangalore
03.2016 - 07.2016
  • Developed training programs to enhance team motivation and alignment with objectives.
  • Delegated daily tasks based on team members' expertise to maximize productivity.
  • Reviewed completed work to ensure consistency, quality, and compliance with standards.

Education

MBA - Finance and Human Resource

Narsee Monjee Institute of Management Studies (NMIMS)
Mumbai, India
07.2023

Higher Secondary - Commerce

Kendriya Vidyalaya
Assam
01.2014

Bachelor of Commerce - Accounts and Math

The Oxford College of Business
Bangalore, India

Skills

  • Client relationship management
  • Payroll administration
  • Data analysis
  • Project management
  • Employee training
  • Leadership and supervision
  • Team collaboration
  • Effective communication
  • Adaptability and learning agility

Affiliations

  • Best Mentor Award for Q3 2022
  • Top 5 DART employees for 2022
  • Multiple Golden Hammer Awards are awarded to the top associates for excellent performance, among others
  • Silver Shield Award for performance
  • Various RNR awards for performance

Timeline

Client Account Manager

ADP
11.2023 - Current

Catalog Associate

Amazon India
10.2021 - Current

DART

Amazon India
10.2019 - 09.2021

Customer Service Associate

Amazon India
10.2017 - 09.2019

Team Leader

AISEC
03.2016 - 07.2016

MBA - Finance and Human Resource

Narsee Monjee Institute of Management Studies (NMIMS)

Higher Secondary - Commerce

Kendriya Vidyalaya

Bachelor of Commerce - Accounts and Math

The Oxford College of Business

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