PARASHMONI DAS
Nagaon(Assam),Arunachal Pradesh
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
Languages
1
1
Certification
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Assistant Manager(FTTx Buisness Lead)
Reliance Industries limited (JIO)
Itanagar
06.2024 - Current
- Managed daily operations of team of 20+ employees, providing guidance and support.
- Developed strategies to enhance team efficiency and maintain quality standards.
- Supervised team workflows and assigned daily tasks to optimize operations.
- Monitored performance and addressed coaching needs.
- Resolved team issues and escalated concerns to management.
- Coordinated staff schedules and shift coverage.
- Recruited, interviewed, hired, trained, evaluated and managed personnel in accordance with organizational policies and procedures.
- Monitored service requests and escalated issues to proper support teams.
- Maintained CRM records, lead lists, and prospect communication logs
Service Engineer
Sharma Enterprises
Nagaon, Assam
11.2022 - 06.2024
- Coordinated daily team schedules and task assignments to optimize department operations.
- Oversaw team performance, resolving attendance, conduct, and workflow issues to maintain operational standards.
- Managed on-site maintenance and repair services for customers.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Maintained detailed records of all work performed and parts used.
- Delivered on-site maintenance and repair services to enhance customer satisfaction.
- Employed at service engineering company specializing in maintenance and repair tasks.
Education
Diploma - Electrical Engineering
Silchar Polytechnic
Silchar, Assam 07.2015 - 08.2018
H.S - SCIENCE
Raha Higher Secondary School
Raha, Assam 07.2011 - 07.2013
H S L C -
Raha Higher Secondary School
Raha, Assam 01.2010 - 01.2011
Skills
- CRM management
- CRM systems
- Scheduling and planning
- Process improvement
- Performance metrics
- Team leadership
- Onboarding procedures
- Scheduling and planning
- Task prioritization
- Customer relations
- Problem-solving
- Communication skills
- Computer Software & Hardware Knowledge
Hobbies
Playing Badminton
Playing Guitar
Traveling
Languages
English
Upper Intermediate
Hindi
Advanced
Assamese
Proficient
Bengali
Beginner
Certification
Electrical Supervisor Certificate of Competency ,Assam Electrical Licensing Board (ELB)
Timeline
Assistant Manager(FTTx Buisness Lead)
Reliance Industries limited (JIO)
06.2024 - Current
Service Engineer
Sharma Enterprises
11.2022 - 06.2024
Diploma - Electrical Engineering
Silchar Polytechnic
07.2015 - 08.2018
H.S - SCIENCE
Raha Higher Secondary School
07.2011 - 07.2013
H S L C -
Raha Higher Secondary School
01.2010 - 01.2011