PARASHURAMA
Gulbarga
Summary
Proven leader with expertise in customer communication and conflict resolution. Skilled in supervising collections teams and enhancing staff training to optimize processes. Achieved significant improvements in team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Team Leader
Telecaller
chennai
10.2019 - 10.2025
- Supervised collections team to ensure timely account follow-up.
- Trained staff on best practices for customer communication and conflict resolution.
- Implemented strategies to improve collections procedures and reduce outstanding balances.
- Analyzed collection reports to identify trends and areas for improvement.
Education
Bachelor of Arts - Arts
Government High School
Maruguthi11-2021
Skills
- Account management
- Data analysis
- Conflict resolution
- Customer communication
- Collections strategy
- Performance monitoring
- Team leadership
- Process improvement
- Problem solving
- Time management
Languages
kannada
First Language
English
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Team Leader
Telecaller
10.2019 - 10.2025
Bachelor of Arts - Arts
Government High School