PARASURAMAN MURUGAN
Madurai
Summary
Results-oriented Accounts Receivable (AR) Manager with over 11 years of progressive experience in medical billing and healthcare Revenue Cycle Management (RCM). Expertise in driving operational excellence, managing quality KPIs, and leading large cross-functional teams to achieve organizational goals. Proven track record in implementing robotic process automation (RPA) to enhance process efficiency, reduce manual errors, and foster client satisfaction. Adept at ensuring regulatory compliance, scaling operations, and delivering strategic solutions to complex RCM and AR operational challenges.
Overview
13
13
years of professional experience
Work History
Deputy Manager
Infinx Healthcare
Madurai
01.2025 - Current
- Spearheaded the successful launch of a new Infinx branch in Madurai, establishing the Payment Posting Partical Team with an initial cohort of 30 fresh graduates.
- Initiated and built a new Accounts Receivable (AR) team from the ground up, successfully onboarding 45 freshers and commencing operations in June 2025.
- Led the end-to-end transition and management of the Payment Posting process, efficiently scaling operations to 75 FTEs within a short time frame.
- Directed comprehensive recruitment, onboarding, training, and process ramp-up activities, ensuring seamless operational execution and long-term team stability.
- Demonstrated strong leadership and project management capabilities in a high-volume, deadline-driven environment, consistently achieving quality and performance benchmarks.
Assistant Manager - Medical Billing Operations
Quintessence Business Solutions & Services Pvt. Ltd.
06.2023 - 01.2025
- Managed end-to-end RCM processes, including AR, payment posting, and demo/charge entry, ensuring high-quality deliverables across the board.
- Led a high-performing team of 150+ professionals, achieving 99% accuracy in payment posting and consistent adherence to SLAs.
- Spearheaded robotic process automation (RPA) initiatives, successfully reducing manual errors by 30% and accelerating claims processing timelines.
- Mentored and trained team members, promoting several into leadership roles and ensuring a sustainable talent pipeline.
- Utilized data analytics to monitor performance trends, identify operational gaps, and implement targeted corrective actions to consistently meet client expectations.
- Collaborated with senior leadership to develop and implement strategic initiatives aligned with broader organizational goals.
Process Lead - AR & Payment Posting
Omega Healthcare Management Services Pvt. Ltd.
11.2019 - 06.2023
- Directed AR and payment posting operations for multiple clients, achieving a notable 20% reduction in outstanding receivables within the first year of the role.
- Partnered with the quality team to perform rigorous audits, ensuring compliance with industry regulations and actively reducing claim denials by 15%.
- Designed and implemented client-specific KPI performance dashboards, providing actionable insights to senior leadership and enhancing visibility into operational performance.
- Delivered comprehensive training programs, significantly improving overall team performance and adherence to quality standards.
AR Executive
MediSmart Solution Pvt. Ltd.
10.2018 - 10.2019
- Improved claim resolution rates by 25% through strategic AR follow-ups and the successful resolution of complex claim discrepancies.
- Provided hands-on training to junior staff, enabling the team to meet and exceed strict AR performance benchmarks.
Team Lead - AR & Payment Posting
Omega Healthcare Management Services Pvt. Ltd.
11.2013 - 09.2018
- Supervised daily AR and payment posting operations, maintaining over 95% quality compliance and consistent SLA adherence to drive financial outcomes and client satisfaction.
- Conducted thorough root cause analysis on process bottlenecks and implemented effective corrective measures to improve operational efficiency.
- Initiated training programs and performance recognition systems, significantly boosting team morale and reducing employee turnover.
- Career Progression: Promoted from Executive (09/2013 - 01/2015) to Quality Control Analyst (01/2015 - 11/2015), and subsequently to Team Lead (12/2015 - 09/2018).
Education
Bachelor of Science - Mathematics
Bishop Heber College
Tiruchirappalli01-2010
Skills
- Payment posting
- Accounts receivable
- Robotic process automation
- Data analytics
- KPI development
- Revenue cycle management
- Client relationship management
- Performance monitoring
- Change management
Timeline
Deputy Manager
Infinx Healthcare
01.2025 - Current
Assistant Manager - Medical Billing Operations
Quintessence Business Solutions & Services Pvt. Ltd.
06.2023 - 01.2025
Process Lead - AR & Payment Posting
Omega Healthcare Management Services Pvt. Ltd.
11.2019 - 06.2023
AR Executive
MediSmart Solution Pvt. Ltd.
10.2018 - 10.2019
Team Lead - AR & Payment Posting
Omega Healthcare Management Services Pvt. Ltd.
11.2013 - 09.2018
Bachelor of Science - Mathematics
Bishop Heber College