PARDEEP JANGRA
Digital Marketer
New Delhi,DL
Summary
Developed critical digital marketing skills in fast-paced, client-focused environment. Specialized in crafting data-driven strategies and managing successful online campaigns. Seeking to transition these skills into new field, leveraging analytical and creative abilities to drive success.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Digital Marketing Consultant
Neha Wireless LLC
10.2017 - Current
- Expanded Neha Wireless from a single store to two thriving locations while also helping launch new brands like NEA Discount Mall (now with two stores) and the upcoming 7 Signature restaurant.
- Boosted sales from $35,000/month to $150,000/month per store by optimizing pricing strategies, acquiring 90% of the local market, and mastering Local SEO, leaving competitors far behind.
- Executed high-performing Google Ads, Meta Ads, and organic SEO strategies, dominating Google Business Profile listings and driving website rankings from zero to top positions
- Managed email marketing campaigns using Mailchimp & Klaviyo, executing 500+ email campaigns with 15%+ open rates and 5%+ conversion rates, driving repeat sales and customer engagement
- Skilled in e-commerce platforms like WordPress, Shopify, and marketplaces (Amazon, eBay, Walmart, Etsy), managing product listings effortlessly
- Produced engaging content, including SEO-friendly website copy and high-retention video scripts, while leveraging tools like Canva, Adobe Firefly, Premiere Pro, and AI-powered tools for design and video editing
- Handled customer inquiries across multiple channels (email, chat, text, calls) and converted satisfied customers into positive reviews, ensuring long-term loyalty and referrals
- Flexible to align with global business hours, including U.S., Canada, U.K., and Australia, ensuring seamless collaboration with international clients. Currently working as per U.S. time zones.
- Utilized Google Analytics data to identify areas of improvement within digital strategy, making adjustments accordingly for better outcomes.
- Implemented A/B testing methods to enhance the effectiveness of online advertisements and landing page designs.
- Streamlined marketing automation processes for more efficient lead nurturing and follow-up efforts, increasing sales conversions over time.
- Conducted regular competitor analysis, adapting tactics as needed to maintain a competitive edge in the marketplace.
Chief Operating Officer
DizyPro Infotech Pvt. Ltd.
07.2012 - 09.2017
- Understood customer requirements, created proposals, and coordinated with the product development team to design and build CRM/ERP solutions
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Led cross-functional coordination with the testing team, ensuring error-free product delivery and minimizing system issues
- Managed finance operations, including expense forecasting, resulting in a 20% reduction in operational costs, ensuring sustainability
- Ensured timely project delivery, meeting deadlines in 98.5% of cases, building trust and improving client retention in a competitive startup environment
- Supervised and motivated a team of 25+, providing guidance to HR on recruitment, training, and project management to drive team growth and performance
- Collaborated with the sales team on strategic planning, saving the company's ad budget through the implementation of organic marketing tactics
- Improved operational processes, increasing overall efficiency by 30%, driving the company's growth in the early stages
Sr. Customer Service Representative
Vodafone Store
11.2007 - 07.2008
- Resolved 98% of customer issues independently, escalating only complex cases for faster resolution
- Mentored junior team members, contributing to their professional development and overall team success.
- Achieved a 20% increase in cross-sales by offering new products during problem resolution
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Maintained 100% stock accuracy and ensured timely billing for over 9000 transactions monthly
- Trained a team of 10 members on updated product knowledge, enhancing overall service quality
- Improved customer satisfaction scores from 3.9 to 4.5 by providing effective problem resolution
- Organized fun activities like Fun Fridays and team picnics to enhance work-life balance, increase engagement, and motivate the team to achieve targets
Customer Care Executive
Hutchison Essar Telecom
11.2006 - 10.2007
- Attended a minimum of 150 calls daily, providing problem resolution and ensuring customer satisfaction.
- Documented all customer interactions in CRM while doing conversations.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Escalated complex issues to the Team Leader for prompt resolution
- Submitted daily work reports to track performance and identify areas for improvement
- Monitored product/service changes and communicated updates to the team
Outbound Sales Executive
Tata Tele Business Services
05.2006 - 10.2006
- Conducted outbound calls to customers to create product awareness, driving interest and fostering desire to purchase
- Effectively communicated product features, leading to customer engagement and consideration for buying
- Scheduled meetings between customers and field executives, facilitating smooth follow-ups and successful sales conversions
- Surpassed the sales target with 295 connections in 6 months (target: 30/month)
- Demonstrated exceptional communication and persuasion skills, ensuring customers paid attention and were interested in the offerings
- Gained experience in telesales, product promotion, and customer management
Education
B.Tech - IT
Maharshi Dayanand University
Rohtak, India 01.2008 - 01.2012
Skills
Digital marketing strategy
Keyword research analysis
Pay-per-click advertising
Social media management
Content Strategy
Sales planning
E-commerce Operations
Email marketing campaigns
Graphic design fundamentals
Video Editing
Strategic Business Scaling
Customer Relationship Management
Team Leadership & Collaboration
Certification
Skill Arbitrage, NSDC, Skill India Diploma in ROI Driven Social Media Management and Digital Marketing, 12/01/24 - ongoing
Extra-Curricular Activities
- Organized the Blood donation drive in the college and successfully collected the 130 Blood samples in 2012
- Worked with Give Me Trees Trust, volunteering every Sunday for tree plantation activities to support environmental sustainability in 2024
- Mentor college juniors annually, offering guidance on studies, career, and personal growth. (ongoing)
Timeline
Digital Marketing Consultant
Neha Wireless LLC
10.2017 - Current
Chief Operating Officer
DizyPro Infotech Pvt. Ltd.
07.2012 - 09.2017
B.Tech - IT
Maharshi Dayanand University
01.2008 - 01.2012
Sr. Customer Service Representative
Vodafone Store
11.2007 - 07.2008
Customer Care Executive
Hutchison Essar Telecom
11.2006 - 10.2007
Outbound Sales Executive
Tata Tele Business Services
05.2006 - 10.2006