PARDEEP KAUSHIK
New Delhi
Summary
Experienced Healthcare IT leader with over 15 years in EMR implementations, enterprise integrations, and digital transformation. Delivered 50+ HMIS projects across major hospital networks in India, ensuring timely execution and strong user adoption. Skilled in aligning technology with business objectives and fostering relationships with C-suite executives. Led cross-functional teams of 20+ throughout project lifecycles.
Overview
3
3
Languages
15
15
years of professional experience
Work History
AVP – Delivery | Product | Marquee & ITO Clients
Triotree Technologies Pvt. Ltd.
Noida
07.2025 - Current
- Owned strategic relationships with marquee clients, ensuring premium engagement and executive oversight across application performance, critical escalations, new integrations, CRFs, enhancements, and continuous improvement initiatives, prioritising client satisfaction, retention, and zero-escalation delivery.
- Lead end-to-end delivery of HMIS/EMR platforms across marquee hospital groups and enterprise healthcare networks, aligning technology strategy, clinical workflows, operational objectives, and business outcomes.
- Drive proactive application governance for premium clients, ensuring smooth day-to-day operations, rapid resolution of critical/SAV-1 incidents, structured RCA and preventive actions, SLA adherence, and continuous service improvement.
- Lead and govern 30+ enterprise healthcare integrations, including ABDM, SAP ERP, Oracle, Microsoft 365 Business Central, Salesforce, PACS, Voice AI, WhatsApp, and other digital healthcare ecosystems, establishing scalable interoperability and integration standards.
- Own end-to-end ITO / Managed IT Operations for outsourced hospital clients, taking complete accountability for hospital IT infrastructure, including servers, networks, backups, hosting, monitoring, availability, security coordination, IT operations, and infrastructure-related service delivery.
- Drove IT transformation and digitalisation across ITO hospitals, establishing industry-standard IT governance, infrastructure practices, preventive maintenance, backup and DR processes, monitoring frameworks, and operational checklists to enhance technology improvement roadmaps.
- Provide leadership oversight to hospital IT Heads and IT teams within ITO engagements, establishing governance mechanisms, weekly operational checklists, KPI reviews, risk tracking, incident management, and continuous improvement programs.
- Managed CXO-level client relationships across multi-hospital environments, translating complex clinical and operational requirements into actionable technology roadmaps for OPD, IPD, Emergency, ICU, OT, Pharmacy, Laboratory, Radiology, RCM, Nursing, Materials Management, and Clinical Documentation.
- Established delivery governance frameworks covering project planning, risk management, escalation management, quality assurance, change control, UAT, go-live readiness, stabilization, and operational handover, improving delivery predictability and service quality.
- Lead cross-functional teams of PMs, BAs, Integration Specialists, Developers, QA, Support Engineers, and IT Operations teams, overseeing resource planning, capacity management, vendor coordination, project financials, delivery KPIs, and operational performance.
- Drive UAT, change management, go-live, and post-production stabilization for large-scale healthcare technology rollouts, ensuring user adoption, operational continuity, and measurable business value.
- Partner with Product and Engineering leadership on roadmap prioritization, feature development, CRF prioritization, product enhancements, usability improvements, and performance optimization based on customer needs and real-world healthcare workflows.
- Act as a strategic bridge between Product, Delivery, Technology, Infrastructure, and Client Leadership, ensuring business priorities are translated into scalable healthcare technology solutions and sustainable operational outcomes.
AVP – HIS Product Implementation | National & International Projects
Triotree Technologies Pvt. Ltd.
Noida
07.2022 - 07.2025
- Headed end-to-end implementation of HISTree HIS/EMR across large hospital groups, leading national and international programs from solution discovery and workflow mapping through UAT, go-live, stabilization, and handover.
- Led enterprise HIS product implementation across OPD, IPD, Emergency, ICU, OT, Pharmacy, Laboratory, Radiology, RCM, Materials Management, Nursing, and Clinical Documentation.
- Managed CXO-level national and international client engagements, translating clinical, operational, and business requirements into scalable HIS implementation strategies.
- Owned executive governance, escalations, client relationships, and implementation success, ensuring alignment between product capabilities, delivery commitments, and business outcomes.
- Established standardized HIS implementation frameworks, streamlining requirements, configuration, customization, integration, migration, testing, UAT, training, go-live, and change management.
- Led cross-functional implementation teams across PMO, Business Analysis, Product, Integration, Development, QA, Infrastructure, and Support, driving delivery, resources, risks, and KPIs.
- Drove product roadmap and implementation strategy, converting hospital requirements and field feedback into product enhancements, workflows, and integration capabilities.
- Coordinated international product expansion and localization, ensuring implementation readiness and alignment of workflows and integrations with deployment requirements.
- Governed 30+ healthcare integrations, ensuring seamless connectivity between ABDM, SAP ERP, Oracle, Microsoft 365 Business Central, Salesforce, PACS, Voice AI, WhatsApp, payment platforms, and third-party systems.
Senior Project Manager – Product & Implementation
Triotree Technologies Pvt. Ltd.
Noida
10.2020 - 07.2022
- Led HMIS implementations for super-specialty and multi-specialty hospitals, overseeing WBS creation, scope definition, and timeline tracking to ensure project alignment and delivery.
- Facilitated CRP sessions and coordinated UAT and go-live support, collaborating with product teams to synchronise delivery schedules with roadmap milestones.
- Conducted regular project reviews and reports for senior management, highlighting achievements and areas for improvement.
- Monitored project progress, adjusting plans and resources as necessary to achieve objectives.
- Utilised project management software to track project progress, maintaining clear and accurate project documentation.
Implementation Techno-Functional Consultant
Triotree Technologies Pvt. Ltd.
Noida
05.2016 - 10.2020
- Executed full-lifecycle HMIS implementations for Registration & Billing, OPD/IPD, Emergency, Pharmacy, Radiology, Laboratory, OT, Blood Bank, Dietary, Purchase, Finance, and HR, enhancing operational capabilities across multiple departments.
- Automated LIS lab machine interfacing (Uni/Bi-directional HL7) and prepared BRDs, To-Be process designs, and solution documentation to streamline lab operations and ensure compliance.
- Integrated PACS (HL7), Tally ERP, and Microsoft Navision; supervised deployment of mobile apps (Patient Portal, Physician EMR, Feedback, Health Camp apps on Android/iOS) to improve patient engagement and accessibility.
- Designed CXO MIS Dashboards spanning Revenue, Clinical, Inventory, Audit, and Doctor Productivity; executed legacy data migrations using SQL scripts.
HMIS Implementation Engineer
United Health Group (via Xecute HR Solutions)
Haryana
11.2015 - 05.2016
- Oversaw HMIS modules, including billing, nursing workbench, store, blood bank, laboratory, and purchase; provided end-user training and executed post-CRQ verification to ensure system integrity.
- Coordinated cross-functional teams to ensure projects were delivered on time, within budget, and to specification.
- Managed troubleshooting and problem resolution, significantly reducing system downtime and maintaining high service levels.
- Monitored system performance post-implementation, making adjustments to optimise operations.
Software Implementation Engineer
Akhil Systems Private Limited
New Delhi
07.2011 - 11.2015
- Executed data migration (mapping, validation, cleansing, import) and provided application support for registration, ADT, billing, nursing, EMR, LIS, RIS, inventory, and blood bank modules, ensuring smooth transition and functionality across systems.
- Led HIS deployments across 14 hospitals; configured SQL Server environments (backup, security, performance tuning), deployed Application & Report Servers, and customized SSRS/Crystal Reports.
- Managed incident tracking and resolution in accordance with SLAs, providing integration support for lab analyzers, radiology systems, and ERP platforms; delivered remote assistance via VPN, RDP, and TeamViewer, minimising downtime and enhancing user experience.
Education
BCA -
IGNOU
New Delhi01-2012
GNIIT – Software Engineering -
NIIT Institute
New DelhiSkills
- Product Management
- HMIS/EMR implementation
- Clinical IT
- Healthcare workflows
- Integrations WhatsApp / CRM / Insurance Portal
- ABDM
- PACS
- Pharmacy systems
- Financial Integration Tally / MSD365 / SAP / Oracle
- Material Management Tally / MSD365 / SAP /Oracle
- Revenue Cycle Management
- Data migration processes
- HL7 and FHIR
- REST APIs
- Patient Portal App/ website Integration
- KIOSK
- Queue Management
- Auto Email Alerts
- Healthcare ERP Systems
- Enterprise Resource Planning
- Business Process Automation
- Delivery governance frameworks
- Program & Portfolio Management
- Delivery
- Risk and Escalation Management
- Cross-functional collaboration
- Client management
- Stakeholder Engagement
- CRM Integration
- Digital transformation
- Change management
- User acceptance testing processes
- Project management
- Team management
- Team training
- Leadership capabilities
- Leadership development
- Continuous improvement initiatives
- Performance enhancement
- Strategic initiatives
- IT governance
- IT Infrastructure Management
- Data centre & Cloud Operations
- Server and Network Administration
- Outsourced IT management
- Microsoft SQL Server
- SSRS
- Crystal Reports
- Data migration
- CXO Dashboard collaboration
- Business Process Re-engineering
Languages
English
Hindi
Punjabi
Project Implemented
- Shankara Cancer Hospital, Bangalore
- Sparsh Hospital, Bangalore
- RxDx Hospital, Bangalore
- Apollo BSR Multi Specialty Hospitals, Bhilai
- Aakash Healthcare Super Specialty Hospital, New Delhi
- Saroj Hospital, New Delhi
- ISIC Hospital, New Delhi
- Primus Super Specialty Hospital, New Delhi
- Batra Hospital, New Delhi
- Saket City (GM Modi) Hospital, New Delhi
- Ayushman Hospital & Health Services, New Delhi
- Alchemist Hospital, Gurgaon
- Paras Hospitals, Gurgaon
- GNH Hospital, Gurgaon
- Holy Cross Super Speciality Hospital, Kerala
- Hiranandani Hospital, Mumbai
- 7 Hills Hospital, Mumbai
- Nanavati Hospital, Mumbai
- Shija Hospitals & Research Institute, Imphal
- SPS Apollo Hospital, Ludhiana
- Geetanjali Medical College, Jaipur
- Child Trust Hospital, Chennai
- AIG Hospitals, Hyderabad
- Sindhu Hospital, Hyderabad
- Kamineni Medical College – Group Hospital, Hyderabad
- AINU Hospital, Hyderabad
- Nayati Hospital, Mathura
- RK Mission Hospital, Mathura
- Ganesh Hospital, Ghaziabad
- Saraswathi Institute of Medical Sciences, Hapur
- Yashoda Hospitals Kaushambi, Ghaziabad
- MITR Hospital, Noida
- Mahant Indiresh Hospital, Dehradun
- Woodlands Hospital, Kolkata
- Charnock Hospital, Kolkata
Timeline
AVP – Delivery | Product | Marquee & ITO Clients
Triotree Technologies Pvt. Ltd.
07.2025 - Current
AVP – HIS Product Implementation | National & International Projects
Triotree Technologies Pvt. Ltd.
07.2022 - 07.2025
Senior Project Manager – Product & Implementation
Triotree Technologies Pvt. Ltd.
10.2020 - 07.2022
Implementation Techno-Functional Consultant
Triotree Technologies Pvt. Ltd.
05.2016 - 10.2020
HMIS Implementation Engineer
United Health Group (via Xecute HR Solutions)
11.2015 - 05.2016
Software Implementation Engineer
Akhil Systems Private Limited
07.2011 - 11.2015
BCA -
IGNOU
GNIIT – Software Engineering -
NIIT Institute