Pardeep Singh
Jalandhar,India
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Branch Relationship Manager
IDFC First Bank Ltd
Jalandhar, India
12.2017 - Current
- Ran Salesforce reports to analyse customer base and target engagement.
- Served as primary point of contact for portfolio of various clients.
- Advised customers on product upgrades and rollouts.
- Formulated customer satisfaction surveys to gather feedback for improvement.
- Cross-sold products and services to complement decision making process.
- Designed email campaigns to boost sales and conversion rates.
- Scrutinised clients' business records, finding opportunities to improve performance.
- Conducted in-depth client visits and periodic business reviews.
- Exceeded sales targets by delivering high call volumes and tailored product recommendations.
- Retained customers with multi-channel engagement strategy.
- Managed long-term customer relationships to increase revenue.
- Generated new leads through online research and cold calling.
- Addressed enquiries and resolved complaints and issues.
Front office supervisor
Radisson Windsor Jalandhar
Jalandhar, India
01.2015 - 12.2017
- Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
- Maximised hotel revenue through effective upselling, contributing to 100% profitability increase in occupancy.
- Guaranteed guest comfort, ensuring cleanliness and neatness of front desk, restaurant and rooms.
- Developed and implemented guest engagement programme that boosted customer loyalty by 100%.
- Facilitated efficient running of housekeeping operations by producing accurate room status reports in Oracle.
- Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
- Performed inspection of public areas and recommended improvements to appropriate departments.
Front office assistant
Radisson Windsor Jalandhar
Jalandhar, India
03.2011 - 07.2014
- Answered incoming calls politely and courteously,
- Addressed customer queries using knowledge of hospitality.
- Secured reception area and deposited belongings.
- Entered handwritten data into computers for easy retrieval.
- Processed invoices and payments using accounting software.
- Greeted guests and clients with warmth and professionalism.
Front office executive
Dunes Hotel Apartments
Dubai, United Arab Emirates
12.2008 - 09.2010
- Facilitated revenue forecasting by accurately anticipating guest movement, occupancy levels and inventory availability, using Opera.
- Facilitated performance tracking by compiling and reviewing daily reports, logs and contingency lists in Opera.
- Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
- Accepted and recorded vouchers, travellers cheques and other forms of payment.
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
- Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
- Kept focused on critical components of operations to drive guest satisfaction.
Front office supervisor
Hotel Ramee Guest Line Juhu
Mumbai, India
08.2007 - 11.2008
- Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
- Guaranteed guest comfort, ensuring cleanliness and neatness of front desk, restaurant and rooms.
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
- Kept focused on critical components of operations to drive guest satisfaction.
- Maintained hotel security by monitoring key control, using CCTV and security access software.
Education
Diploma - Hotel Management
Subhash Boss Institute Of Hotel Management
Kolkata, West Bengal 08.2004 - 08.2007
Skills
- Customer service
- Business development
- Investment advice
- Mutual funds
- Investment planning
- Stock market understanding
- Insurance decisions
- Retirement needs
Languages
English
Advanced
Timeline
Branch Relationship Manager
IDFC First Bank Ltd
12.2017 - Current
Front office supervisor
Radisson Windsor Jalandhar
01.2015 - 12.2017
Front office assistant
Radisson Windsor Jalandhar
03.2011 - 07.2014
Front office executive
Dunes Hotel Apartments
12.2008 - 09.2010
Front office supervisor
Hotel Ramee Guest Line Juhu
08.2007 - 11.2008
Diploma - Hotel Management
Subhash Boss Institute Of Hotel Management
08.2004 - 08.2007
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