Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
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PARDEEP KUMAR BHOLA

Yamuna nagar,HR

Summary

CAREER STATEMENT Results-driven IT Hardware Asset Management with over 10+ years of experience in managing the lifecycle of IT hardware assets across large-scale organizations. Proven track record in optimizing asset utilization, reducing costs, and ensuring compliance with industry standards. Adept at leading cross-functional teams, Such as PA, FI TAX, Finance team, implementing ITIL-based processes, and utilizing ITAM tools such as SAP (LAM) and Service now for operational efficiency.

Overview

11
11
years of professional experience

Work History

Senior Analyst

Deloitte Consulting Pvt Limited
05.2021 - Current
  • Tracked and managed a portfolio of over 100000+ hardware assets, including laptops, Desktops, Printers Project procured assets, PDA, IPAD’s and other peripherals, achieving a 98% inventory accuracy rate.
  • Conducted quarterly audits of IT Assets Store, IT Walkups, identifying and rectifying discrepancies, ensuring compliance with internal policies, across teams.
  • Develop, Implement and maintain the necessary policies and process to maintain pertinent information on technology-based S/W, H/W and their status.
  • Weekly Reconciliation of Assets to track and verified all the assets which are in database
  • Managed the complete IT assets life cycle from procurement to e-waste disposals.
  • Handled multiple locations.
  • Hands ‘on experience on State of inventory and upcycle the assets.
  • Strong command with Multiple stake holders’ team (PA team, FI TAX Team, Finance team).
  • Build and drive strategy to mature the asset management services.
  • Securely decommission and process end-of-life assets.
  • Co-ordinate asset transfer and shipments.
  • Participate in ISO hardware audits and remediation efforts.
  • Enter and maintain information, asset security, asset lease, asset compliance & inventory, contracts (maintenance & Service agreements) and cost
  • When needed, provide management and outside parties with reports that analyses the metrics for emerging trends and critical issues
  • Office decommissioning and migration.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.

Senior Analyst

Birlasoft Limited
04.2016 - 04.2021
  • Service Desk Management.
  • Responsible to track and analyze on Service desk calls “P1, P2 & P3” and sharing the update & Notification to management till closer.
  • Bridge Initiation to bring different teams together in case of priority issues.
  • Notification of priority issues to stakeholders through proper template and details.
  • Auditing tickets and providing instruction to team to follow recommended process.
  • Setting and working on SLAs, KPIs.
  • Prepare reports on a daily basis for escalated calls.
  • Preparing Daily Checklist of Pending calls.
  • Team Management.
  • Leading, training & motivating teams ensuring optimum performance.
  • Imparting training to team & assisting them in meeting the assigned the SLA.
  • Customer Relationship Management
  • Managing customer centric operations & ensuring customer satisfaction by achieving delivery &Service quality norms
  • Interacting with the customers to gather their feedback regarding the FMS Service
  • Maintaining Cordial relations with customers to sustain the growth & profitability of the business.

Technical support Officer

Sovereign Health Group
07.2015 - 04.2016

IT Support Engineer

InTarvo Technologies
02.2014 - 04.2015

Education

B. TECH - ELECTRONIC AND COMM

Haryana Engineering College
Jagadhri, India
07-2011

Skills

  • Asset Lifecycle Management
  • Vendor Management
  • Leased and procured asset management
  • Compliance & Auditing
  • ITAM Tools Proficiency (SAP- LAM) Service now
  • Strong knowledge of E-waste management
  • Knowledge of ISO Audit (ITAM Standpoint)
  • Service Desk Management
  • Remote desktop support management
  • Client management
  • Client relationship management
  • Data analysis
  • Performance monitoring

Accomplishments

Achieved Best ITAM Award across all the locations.

Rewarded with Spot Awards many times.



Hobbies

Listening to punjabi Music, Gardening

Timeline

Senior Analyst

Deloitte Consulting Pvt Limited
05.2021 - Current

Senior Analyst

Birlasoft Limited
04.2016 - 04.2021

Technical support Officer

Sovereign Health Group
07.2015 - 04.2016

IT Support Engineer

InTarvo Technologies
02.2014 - 04.2015

B. TECH - ELECTRONIC AND COMM

Haryana Engineering College

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PARDEEP KUMAR BHOLA