Reading, Traveling, Drawing, and Sports
PARDUMAN C
Bangalore,KA
Summary
To be part of the company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills
Overview
2
2
years of professional experience
3
3
Languages
Work History
Business Operations Associate and Customer Support
Altruist Technologies Pvt Ltd
01.2024 - 03.2025
- Worked on the (Amazon) process.
- Managed customer inquiries through various channels through (email-chat and calls)
- Responsible for monitoring transaction for top merchants whenever there is an issue with the system of purchasing and order issues, login access issues, payment and billing issues.
- Recording the issues of a customer and highlighting to the backend team and client
- Expertized in providing resolution to the customer by using amazon csm tools for ticketing
- Handling both (B2B) and (B2C) clients through amazon business account, Explaining about the benefits of gst pricing, bulk Discounts ,Flexible payments , fast and free delivery options by Membership of prime from amazon business account
- Meeting with the clients and discussing the problems to explore new ideas, and identify ways to improve our services for customers.
KYC Analyst and Customer Relationship Executive
1point1 Solutions
05.2025 - 12.2025
- Worked on the (Razorpay) process.
- Managed the end-to-end Know Your Customer (KYC) and merchant onboarding process for the Razorpay payment gateway.
- Reviewed and validated critical merchant documentation (Aadhar, PAN, Business Proof) to ensure accuracy and compliance prior to final internal checks.
- Provided timely and accurate support to merchants by resolving tickets related to various operational and KYC form completion issues.
- Adhered strictly to Standard Operating Procedures (SOP) to determine and request additional documents required for different merchant business types.
- Facilitated the smooth transition of compliant merchant accounts to internal teams for final checks and successful onboarding onto the payment gateway.
- Coordinated with merchants via email to gather necessary documentation for smooth onboarding on Razorpay.
Education
B.com - Accounting And Finance
Bangalore University
Banglore, India 04.2001 -
+2 - undefined
PreUniversity of Fullinfaws pre-university college
Banglore, India01.2020
Skills
Customer support specialist
Operations specialist with problem-solving expertise
Experienced in KYC and AML processes
Timely handling of customer inquiries
Adept at maintaining regulatory compliance and accuracy
Interests
Timeline
KYC Analyst and Customer Relationship Executive
1point1 Solutions
05.2025 - 12.2025
Business Operations Associate and Customer Support
Altruist Technologies Pvt Ltd
01.2024 - 03.2025
B.com - Accounting And Finance
Bangalore University
04.2001 -
+2 - undefined
PreUniversity of Fullinfaws pre-university college
Awards
I was awarded as a best performer for a Four consecutive months.By recognizing my consistent, performance, and dedication for Amazon-wc in April (2024) / Amazon-apl in may (2024) / amazon-wc in January (2025).
Languages
English
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
DECLARATION
I hereby declare that all the statements mentioned above are true to the best of my knowledge and belief. I hope that you consider my candidature for the job in your company. PLACE : Bangalore