Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pareeksha Singh

Pareeksha Singh

Mumbai

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Premier Customer Service Representative

Axis Bank Ltd.
Mumbai
03.2023 - Current
  • Proactive management of the HNI clientele to increase penetration and improve profitability of the customer base.
  • Effective management of customer relationships and anticipation of customer’s needs.
  • Ensuring customer experience seamless and proactively.
  • Transaction / instruction processing as per defined process and guidelines.
  • Ensure all legal, compliance, regulatory requirements are complied with.
  • Ensure minimal Ops Errors.
  • Handling customer queries

Premier Customer Service Representative

Citibank
Mumabi
03.2022 - 03.2023
  • Proactive management of the HNI clientele to increase penetration and improve profitability of the customer base.
  • Effective management of customer relationships and anticipation of customer’s needs.
  • Provide high quality sales support to a team of RM's in servicing their clients.
  • Handling clients inquires timely.
  • Have strong knowledge of the RM’s portfolio of clients.
  • Complying with regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling.
  • Maintain awareness of operational risk, mitigation and control, identification and reporting in accordance with the Group Operations.

Deputy Branch Manager (Retail Banking)

ICICI Bank Ltd.
Thane
08.2012 - 02.2022
  • Process Implementation, mentoring & training of new joinees. 
  • Responsible for superior customer experience for service requests. 
  • Handling service delivery for the branch. 
  • Overall Service quality objectives 
  • Track customer Relationship management. 
  • Ensure that in branch best customer experience - seamless service delivery, minimal wait time & proactive customer engagement. 
  • Cross Sell banking products to walk-ins and while calling. 
  • Transaction processing as per defined process and guidelines. 
  • Drive Quality initiatives on customer service. 
  • Ensure all legal, compliance, regulatory requirements are complied with. 
  • Implementing the engagement model prescribed by the bank
  • Driving service initiatives and cost control measures. 
  • Ensuring minimal Ops Errors

Education

PGDM (Banking &Insurance) -

ICICI Manipal University
Bangalore
08-2012

Master of Commerce (E-commerce) -

Birla College Kalyan
Thane
05-2011

Bachelor of Commerce (B.com) -

Birla College Kalyan
Thane
04-2009

Skills

  • Excellent communication
  • Process development
  • Customer service
  • Regulatory compliance
  • Ability to multitask
  • Adaptability
  • Fast Learner
  • Leadership skills
  • Analytical problem solving

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Beginner
A1

Timeline

Premier Customer Service Representative

Axis Bank Ltd.
03.2023 - Current

Premier Customer Service Representative

Citibank
03.2022 - 03.2023

Deputy Branch Manager (Retail Banking)

ICICI Bank Ltd.
08.2012 - 02.2022

PGDM (Banking &Insurance) -

ICICI Manipal University

Master of Commerce (E-commerce) -

Birla College Kalyan

Bachelor of Commerce (B.com) -

Birla College Kalyan

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Pareeksha Singh