Pareeksha Singh
Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Premier Customer Service Representative
Axis Bank Ltd.
Mumbai
03.2023 - Current
- Proactive management of the HNI clientele to increase penetration and improve profitability of the customer base.
- Effective management of customer relationships and anticipation of customer’s needs.
- Ensuring customer experience seamless and proactively.
- Transaction / instruction processing as per defined process and guidelines.
- Ensure all legal, compliance, regulatory requirements are complied with.
- Ensure minimal Ops Errors.
- Handling customer queries
Premier Customer Service Representative
Citibank
Mumabi
03.2022 - 03.2023
- Proactive management of the HNI clientele to increase penetration and improve profitability of the customer base.
- Effective management of customer relationships and anticipation of customer’s needs.
- Provide high quality sales support to a team of RM's in servicing their clients.
- Handling clients inquires timely.
- Have strong knowledge of the RM’s portfolio of clients.
- Complying with regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling.
- Maintain awareness of operational risk, mitigation and control, identification and reporting in accordance with the Group Operations.
Deputy Branch Manager (Retail Banking)
ICICI Bank Ltd.
Thane
08.2012 - 02.2022
- Process Implementation, mentoring & training of new joinees.
- Responsible for superior customer experience for service requests.
- Handling service delivery for the branch.
- Overall Service quality objectives
- Track customer Relationship management.
- Ensure that in branch best customer experience - seamless service delivery, minimal wait time & proactive customer engagement.
- Cross Sell banking products to walk-ins and while calling.
- Transaction processing as per defined process and guidelines.
- Drive Quality initiatives on customer service.
- Ensure all legal, compliance, regulatory requirements are complied with.
- Implementing the engagement model prescribed by the bank
- Driving service initiatives and cost control measures.
- Ensuring minimal Ops Errors
Education
PGDM (Banking &Insurance) -
ICICI Manipal University
Bangalore08-2012
Master of Commerce (E-commerce) -
Birla College Kalyan
Thane05-2011
Bachelor of Commerce (B.com) -
Birla College Kalyan
Thane04-2009
Skills
- Excellent communication
- Process development
- Customer service
- Regulatory compliance
- Ability to multitask
- Adaptability
- Fast Learner
- Leadership skills
- Analytical problem solving
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Beginner
A1
Timeline
Premier Customer Service Representative
Axis Bank Ltd.
03.2023 - Current
Premier Customer Service Representative
Citibank
03.2022 - 03.2023
Deputy Branch Manager (Retail Banking)
ICICI Bank Ltd.
08.2012 - 02.2022
PGDM (Banking &Insurance) -
ICICI Manipal University
Master of Commerce (E-commerce) -
Birla College Kalyan
Bachelor of Commerce (B.com) -
Birla College Kalyan
Similar Profiles
SULAGNA Dalal CHATTERJEESULAGNA Dalal CHATTERJEE
Customer Service Manager at Axis Bank Ltd.Customer Service Manager at Axis Bank Ltd.
HUZEFA LOTIYAHUZEFA LOTIYA
NRI Relationship Manager at AXIS BANK LTD.NRI Relationship Manager at AXIS BANK LTD.
Rachana BatheRachana Bathe
Service Relationship Manager at Axis Bank Ltd.Service Relationship Manager at Axis Bank Ltd.