Service Now
Rushabh Parekh
Service Delivery Manager
Mumbai,MH
Summary
Dynamic Project Manager with extensive experience at Tata Consultancy Services, adept at project planning and tracking. Successfully led cross-functional teams to deliver projects on time and within budget, enhancing service quality and client satisfaction. Skilled in Agile methodologies and effective communication, driving continuous improvement and operational efficiency.
Overview
6
6
Certifications
10
10
years of professional experience
Work History
Project Manager
Tata Consultancy Services
09.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
Scrum Master
Tata Consultancy Services
Mumbai, India
08.2021 - 08.2022
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
Functional Consultant
Tata Consultancy Services
Mumbai, India
07.2019 - 05.2021
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex business challenges.
- Developed and implemented reports and presentations for key stakeholders and senior management.
- Reduced operational costs with the identification and elimination of redundant tasks and processes.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
- Developed, configured and tested applications for accurate alignment with project standards.
- Championed innovative approaches to problem-solving, fostering a culture of continuous learning among team members.
- Mitigated risks associated with large-scale projects through proactive planning and ongoing communication with relevant stakeholders.
- Evaluated vendor products/services against requirements, contributing to informed procurement decisions that aligned with organizational goals.
- Spearheaded process improvement efforts, analyzing current operations to identify inefficiencies and recommend actionable solutions.
- Developed training materials and conducted workshops for end-users, ensuring seamless adoption of new technologies or processes.
Business Analyst
Tata Consultancy Services
Mumbai, India
01.2019 - 07.2019
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved procurement efficiency by streamlining processes and implementing cost-saving strategies.
- Collaborated with cross-functional teams to develop procurement strategies aligned with corporate goals.
- Reduced order processing time with the implementation of a centralized procurement system.
Sr. Customer Service Associate
Tata Consultancy Services
Mumbai
08.2016 - 12.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Assisted customers with product selection, troubleshooting and problem resolution.
Education
Bachelor of Commerce -
ISBM University
Raipur, India 04.2001 -
Skills
Project management
Project planning
Project planning and development
Project tracking
Software
Microsoft Office
Adobe Campaign Classic
Microsoft Azure
Procurement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Agile Methodology
Timeline
Project Manager
Tata Consultancy Services
09.2022 - Current
Scrum Master
Tata Consultancy Services
08.2021 - 08.2022
Functional Consultant
Tata Consultancy Services
07.2019 - 05.2021
Business Analyst
Tata Consultancy Services
01.2019 - 07.2019
Sr. Customer Service Associate
Tata Consultancy Services
08.2016 - 12.2018
Bachelor of Commerce -
ISBM University
04.2001 -