S Paremba Singha
New Delhi
Summary
Dynamic Accounts Manager with a proven track record at Midland Credit Management India Pvt Ltd, excelling in customer relationship management and payment negotiation. Skilled in developing strong client relationships and implementing effective collection strategies, resulting in timely account resolutions. Adept at problem-solving and fostering team collaboration to enhance service delivery.
Overview
6
6
years of professional experience
Work History
Accounts Manager
Midland Credit Management India Pvt Ltd
Gurgaon
02.2022 - Current
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Contacted customers to discuss past due accounts and negotiated payment plans.
- Documented customer payment interactions and account statuses for future reference.
- Developed strong relationships with customers to foster timely payments and account resolution.
Customer Service Executive
Teleperformance
Gurgaon
09.2019 - 02.2022
- Assisted Customers by captioning live calls who were hard of hearing through a Caption enabled phone.
- Documented customer interactions accurately in the CRM system.
- Collaborated with team members to enhance service delivery processes.
- Maintained knowledge of company policies and updates for accurate information delivery.
Education
Edith Douglas English High School
Silchar, IndiaAssam Rifles Public School
Shillong, IndiaSkills
- Customer relationship management
- Payment negotiation
- Collection strategies
- Dispute resolution
- Account management
- Effective communication
- Problem solving
- Team collaboration
- Debt collection
Hobbies
- Playing Drums
- Playing Games
- Cooking
- Swimming/Gym
Timeline
Accounts Manager
Midland Credit Management India Pvt Ltd
02.2022 - Current
Customer Service Executive
Teleperformance
09.2019 - 02.2022
Edith Douglas English High School
Assam Rifles Public School