Paresh Acharekar
Technical Project Manager
Mumbai
Summary
Result-oriented Professional, offering over 15 years of experience play a role of Contact center solution specialist and should be able to perform hands on delivery of customer interaction solution (Contact Center Solution across Banking, Finance, Pharmaceutical, Healthcare, Oil & Gas, Entertainment, Telco, IT and BPO. Managed Maintenance, Implementation, Onsite and Remote Support in Unified Communications for Avaya, Cisco, Nice, Verint, Genesys Cloud, Poly, Zoom Voice and Video devices Telephony Systems and vendors like (Verizon, BT, AT&T). Involved in practice specific initiatives including - creating point of views, creating re- usable assets on Contact Center space. Executed / led multiple complex projects which involved end-to-end operations, estimation, risk, Quality and change management, Stakeholder Management, continuous process & productivity improvement, Problem Solving, Vendor Management, Project management, IT infra and Service Management, Technical Manager to continuous improvement in metrics & SLA & developing business continuity plans service standards for business excellence. Experienced in Solution architect role with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in cloud contact center planning and deployment. Skilled in managing complex projects within fast-paced environment, seeking to transition into new field leveraging expertise in project coordination and stakeholder management. Proficient in utilizing project management tools and methodologies to streamline processes and ensure timely delivery. Dedicated to applying transferable skills to create value in new professional landscape.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Technical Project Manager- CX Platform and Contact center Technology
L&T Finance Ltd (Larsen and Toubro Group)
10.2022 - Current
- Handling and planning for implementation of Centralized and distributed Cloud Contact Center solutions and Unified Communications Technologies
- Managing and supporting Internal users and business units with Avaya, Convox, Genesys, Cisco and other Third-Party OEM’s with On-premises and Cloud based (CCaaS) Services with complex architectures
- Handling CRM integration with external platforms and designing complex call flows involving ACD, IVR, CTI, skill-based routing and Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Contact Center Solution Designer, Architect
- Working on Genesys Cloud contact center with integration od third party Products lke CRM, Collection app and Reporting tools
- Work closely with various business groups and clients within the business lines to understand the problems accordingly provide the solution design flow for internal customers like IVR development, Agent User Interfaces and improve collaboration and seek opportunities to drive Contact Center solutions
- Working as a technical solution specialist to evaluate the technology with current solution element and understand those systems with provide the technical design expertise with documentation
- Work directly with the implementation team to assist with anything technical in nature technical teams until the implementation is completed also taking care of invoicing/Billing to coordinate with Procurement team
- Leading the CX Digital transformation Projects for senior business analyst role understand the business requirements and provide the solutions as RFP with customized transformation solutions
- Create the business related BRD’s for various projects and work accordingly with technology partner for BOT, Voice and new projects with stakeholder management and customer experience management
- Create the used case for given BRD to understand the project for Technology partner and develop the Automation of reporting as well with various methods
- Handling the issues during the implementation and resolve any design problems that have been discovered during the delivery of the solution and Provide Preventive maintenance of the voice & video systems
- Experience of Contact Center Solution Infrastructure Components regarding routing, reporting, recording, multi-media, outbound, callback & inbound ivr solutions, chatbot, voice Bot
- Create and maintain comprehensive technical project documentation and Migration activities including the associated integrations, services
- Working on Automation tool with application where CC manager single click to follow the customer journey and use all the back end operation like fetching data from database with appropriate records and upload into the dialer
- Working on NPS, Cost Optimization for various parameters in CC, current system up gradation plans for all CC products
- Handling complete migration of IP-based collaboration: like MPLS network, firewalls, end to end reverse proxies, SIP trunks during transitions
- Create, modify a governance structure to priorities and track the portfolio of Cloud applications & API channel developments, engaging key stakeholders, including RM, cluster head and partners, to align priorities, and agree tasks necessary for the successful development and deployment of project deliverables
- Working in IT infrastructure for the project with improve the OLA and SLA for internal/External tickets and share the Presentation details with higher management
- Effectively manage time, track, and report project hours and budgeting for track, calculate performance metrix of vendor for efficiency of each product and discuss take the decision accordingly
- Doing the Capacity & Sizing assessment basis the requirements/needs also working with other application supports teams to integrate the mobile Applications
- Helping the business team post completion projects with set the metrics to analysis the project outcomes with resources management
- Delivering the consulting or transformation projects for internal Business units for CX implementation for all the aspects and working on mitigate the risks in project
- Manage various internal network project where collaborating with other IT and business units to determine requirements and meet project milestones also develop and support business initiatives from voice and networking perspective
- Experience on auxiliary systems such as WFM, Recording, Virtual Hold, Quality Management (QMS) and playing leadership role to provide the technical guidance with in internal teams
- Working with various internal teams for application support and troubleshooting, hardware and software troubleshooting and support
- Creating SOP for out risks and constraints associated with solutions Support and conduct the end-to-end solution design for technology solution components
- Co-ordinate readiness and deployment of new developments with functional partners in Sales/Account Management, Implementations, Customer Service, Operations, Market Management, Marketing, Legal, Risk and Compliance
- To govern the project delivery timelines QOS and defined Scope to deliver the project t timely manner with track the each activity
- Prepare regular updates regarding the progress of development deliverables to PMO and management committees, and other product and project specific committees
- Participating the solution designing for Network and voice technologies like Genesys/Avaya and explain the overview in simple terminology of internal/External Stakeholder
- Manage a team of Architects, engineers, consultants, and sub-contractors to ensure efficiency and completion of project objectives and deliverables
- Assist the Disaster recovery and Business continuity planning and testing, Conducts the test and planning session, provide input for feasibility and prepare the user documentation
- Preparing the KB articles, technical and process documents for the team according to that create the visio for new architecture of the flow for any technology
- Roles & Responsibilities:
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Communicated project plans and progress to key stakeholders and project contributors.
- Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
- Enhanced team performance by conducting regular training sessions and providing opportunities for professional development.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Ensured all projects adhered to quality standards by implementing rigorous testing procedures and closely monitoring progress reports.
- Accomplished client goals by providing quality technical projects.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Integrated cutting-edge technology solutions into existing systems to streamline workflows and improve overall operational efficiency across various departments within the organization.
- Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
- Experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions
- Developed comprehensive documentation such as user guides and training materials to facilitate smooth handovers at the conclusion of each project phase.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
- Developing advanced complex IVRs in Architect including TTS, ASR Coding – platform API & SDK and Amazon Lex. Also, Developing applications using Genesys cloud APIs with SDK
- Reduced project costs with diligent budget management and resource allocation strategies, enabling the completion of projects under budget.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Drove innovation within the organization by researching and implementing new tools, technologies, and methodologies that optimized project delivery processes.
- Working on genesys and other chatbots and voicebot technology and working with various vendors
- Handling the Risk and Compliance management,cost optimization for the project
- Managed vendor relationships to secure competitive pricing for software licenses, hardware purchases, and consulting services while maintaining quality standards.
- Generated reports for IT project progress and performance.
- Working on IT Functions / Service lines to inline the existing processes to improve AI Agents efficiency
Manager- Infra and Voice Technology
Cognizant Technology
Mumbai
03.2021 - 10.2022
- Handling all the international sites of reputed pharma client “Bristol Mayer Squibb” & “BT Americas” including Avaya/Cisco/ Nice Engage call recording solution
- Working all type voice and Video project work activities like Cisco/Avaya/Stone fax/RightFax/Sonus gateways
- Ensuring maintenance, certificates, patching and licenses are up to date
- Ensure and maintain Scalability, maintainability, reliability, availability, performance, manageability and security of IT infrastructure for the project with improve the OLA and SLA
- Manage a team of Architects, engineers, consultants, and sub-contractors to ensure efficiency and completion of project objectives and deliverables
- Working on Multiple chat bot integrations with gensys and Gen AI integration with various Genesys Complex IVR flows
- Handling the L2, L3 incidents for TFN number down, or DID mapping not working with VDN, call routing not working as per call flow
- Conceptualize, architect, engineer and implement new solutions, including migrations from legacy interfaces to next generation interfaces like restful function as a services etc
- Managing call flows of VDN, Vector and skill-based routings in Avaya Communication Manager
- Troubleshooting the RightFax /Stone fax related issue and Avaya/Cisco routing related issues
- Prepare the technical design documents and update with the respective team with understanding the existing customer technology accordingly give them the new design docs for new technology
- Experience in automating, designing and implementing key business processes in the domain of Customer Services also knowledge on the Genesys On prem /Genesys Engage Cloud/Amazon Connect
- Work with the Cybersecurity team to mitigate the vulnerability impact of Voice Servers Monthly
- Lead engagement with Business Analysis and core dev teams to create business requirements documentation to feed into the development process
- Managing single to multi user request for providing Avaya phones and configuring the extensions, adaptations, dial patterns, routing policies in Avaya Aura System Manager and Avaya CM
- Managing the onsite and Offshore team and communicate the operational/Project requirements to ensure effective project/technology transition and developing the document as per customer requirements
- Working with BT Project team to help them to design of Voice Network structure and handle the project till implementation also developing the document as per customer requirements and create the SOW, RFI with contribute to Statements of Work and Architecture Drawings (Visio).
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Manager- Infra and Voice Technology
Cognizant Technology
Mumbai
03.2021 - 10.2022
- Handling all the international sites of reputed pharma client “Bristol Mayer Squibb” & “BT Americas” including Avaya/Cisco/ Nice Engage call recording solution
- Working all type voice and Video project work activities like Cisco/Avaya/Stone fax/RightFax/Sonus gateways
- Ensuring maintenance, certificates, patching and licenses are up to date
- Ensure and maintain Scalability, maintainability, reliability, availability, performance, manageability and security of IT infrastructure for the project with improve the OLA and SLA
- Manage a team of Architects, engineers, consultants, and sub-contractors to ensure efficiency and completion of project objectives and deliverables
- Handling the L2, L3 incidents for TFN number down, or DID mapping not working with VDN, call routing not working as per call flow
- Conceptualize, architect, engineer and implement new solutions, including migrations from legacy interfaces to next generation interfaces like restful function as a services etc
- Managing call flows of VDN, Vector and skill-based routings in Avaya Communication Manager
- Troubleshooting the RightFax /Stone fax related issue and Avaya/Cisco routing related issues
- Prepare the technical design documents and update with the respective team with understanding the existing customer technology accordingly give them the new design docs for new technology
- Experience in automating, designing and implementing key business processes in the domain of Customer Services also knowledge on the Genesys On prem /Genesys Engage Cloud/Amazon Connect
- Work with the Cybersecurity team to mitigate the vulnerability impact of Voice Servers Monthly
- Lead engagement with Business Analysis and core dev teams to create business requirements documentation to feed into the development process
- Managing single to multi user request for providing Avaya phones and configuring the extensions, adaptations, dial patterns, routing policies in Avaya Aura System Manager and Avaya CM
- Managing the onsite and Offshore team and communicate the operational/Project requirements to ensure effective project/technology transition and developing the document as per customer requirements
- Working with BT Project team to help them to design of Voice Network structure and handle the project till implementation also developing the document as per customer requirements and create the SOW, RFI with contribute to Statements of Work and Architecture Drawings (Visio).
Senior Consultant
Cap Gemini India
Mumbai
05.2017 - 12.2020
- Managing the voice (Contact Center/Unified Communication) infrastructure of “Carnival corporation” which has one the reputed US based shipping company
- Configuring VDN, vectors, Splits/skills (Hunt Groups), dial plan, UDP tables, AAR and ARS tables, Voice Over IP (VOIP), Avaya Messaging server, CTI Integration, SIP Trunk/DS1, signaling; Routing of calls as per client requirement and its application in contact centers
- Doing capacity management reports for all AVAYA and Cisco voice infrastructures
- Troubleshooting and maintaining of CMS 18, Avaya one-x agent, AAM SMGR for call routing, Aspect dialers also working and troubleshooting with Siebel, DBA and SQL team
- Troubleshooting of XML/VXML and CTI applications, IP communicator and addition of agent profile for call center
- Taking back up of CMS, AES, SMGR as well as CM 7.x.8.x and Cisco CUCM /Unity connection, Cisco VCS, log level analysis of Session manager for SIP technology
- Working on escalation issues for Avaya and Verint issues also coordinating with vendors for internal and external support organizations and helping team with all customer operational issues also working on troubleshooting and maintaining of IVR and service level of call center applications
- Maintaining the Verint Impact 360 recording solution and troubleshooting/ administration of the issue from customers, working on ETL, Customer Feedback, Work force management (WFM) and evaluation survey, checking different adaptor issue, DBA issue with analyze the script
- Using Service now tool is following the ITIL process
- ITSM is the ITIL based ticketing tool
- Participate on project teams to effectively communicate the operational/Project requirements to ensure effective project/technology transition and developing the document as per customer requirements
- Design and application experience on implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Contact Center Solutions
- Provides regular reports to the Infrastructure Services Manager; Perform monthly KPI gathering and reporting
- Changing the call flow as per the contact center requirements, vector, VDN changes, VAL boards announcements, holiday tables, Mapping the trunk-group DID and VDN mapping, Skills and vectors mapping
- Performing the logs extraction and logs analysis for the getting the RCA if not able to perform the logs decryption, then co-ordination with Avaya till getting the RCA, workaround or Re-solution
- Preparing the KB articles, technical and process documents for the team
- Managing and guiding the L1 team of 7-8 members performing PM and other L1 task for US support in GCA
- Preparing the SOW and SOP documents for handling the upgrade and reboot activities smoothly
- Provide the technical stuff and informational services to IT groups relating to ongoing network infrastructure services and given process related training to collogues to improve project work.
Consultant (Tier 2 & 3)
Atos origin India
Pune
07.2015 - 05.2017
- Experienced for Implementation and Configuration of Avaya S8300, S87XX, S88XX (Communication manager (CM) 5.2, CM-6) media servers and Media gateways G700, G430, G650, G450, etc
- Complex structure for EMEA, NAM and APAC customers in Customer engagement platforms, Contact Centre domain, Outbound, Inbound, Recording and CTI applications
- Experience in Avaya gateway administration and management, Avaya Aura Communication Manager, Avaya Transition, CTI, AES and Adjuncts, Avaya One X, IP, ISDN & SIP
- Working Session manager – SMGR all avaya products
- Experience in Modular Messaging Implementation and troubleshooting skills
- Experience in Avaya One-X products
- Generates voice network configurations from LLD for complex environments
- Performs analysis and diagnosis of complex voice networking problems
- Client-facing skills to include cross- functional influence, external and internal consulting/partnering
- Doing the shutdown different sites, handling different issue and different activities during the Field operations also doing vendor Management and co-ordination
- Provide solution to clients and also maintaining the service level agreements, for complex business critical requirements
- Carry out Impact Analysis for new enhancements raised by functional teams to reduce IT risks
- Study interfaces and providing consulting inputs for remediation and include changes if any interfaces
- Contribute to and support the creation of client-facing and internal collateral to explain the benefits of new products and enhancements
- SITE _READINESS- Performing the system health check activities prior to upgradation and taking the successful backups of all the systems interconnected
- Formulating strategies for the effective management, execution & delivery of services while ensuring system is delivered within planned timescale
- Carry out specific POC’s on UAT and production setups as per the need of the probable lead/ partner.
Senior Telecom Administrator (Tier 2)
Wipro InfoTech
Pune
03.2015 - 07.2015
- Managing the” Suzlon” Customer Voice Infra with CC setup of all locations
- Working on Cisco Video products, Audio code (SIP) for VM with Troubleshooting of Avaya products and take part in daily activities
- Also Administration and troubleshooting of Panasonic PBX , avaya IP Office, Siemens EPBX system, Avaya Prologix
- Monitored & ensured services are offered as per the Service Level Agreements (SLA) to end customers
- Make the technical documentation reports of all locations and Submit to client side during meeting.
Senior Telecom Engineer (Tier 2)
DATACOM Products India Pvt Limited
Mumbai
08.2014 - 03.2015
- Implementation of (Avaya Aura S88XX, S8300, S87XX) Media servers and Media Gateways like G450,G430,G650 and SS,LSP,SES Servers on Level 3 support
- Doing the shutdown different sites, Handling different issue and different activities during the Field Operations and Projects
- Working on SMGR, Session Manager, SIP technologies
- Avaya IP soft phone, IP office v2 500 around 90 remote locations
- Working on ARS, AAR tables, Trunk, DS1, Hunt group, skills, VDN, Vectors, call flow Design, Implementation, signaling, Routing of calls as per client requirement
- Working, troubleshooting on CLAN, IPSI, Medpro, circuit packs and Avaya AES, Avaya CMM, Tele soft, Avaya Audix, Console phones
- Ability to manage multiple tasks/projects and deadlines simultaneously also, Comprehensive understanding of project management and testing methodology and procedures
- Carry out Impact Analysis for new enhancements raised by functional teams to reduce IT risks
- Make the technical documentation reports of all locations and Submit to client side during meeting
- Knowledge and experience on Designing, Implementation, Documentation and Project Management along with understanding the business requirements for customer base and able to translate them into technical requirements.
Senior Telecom Engineer
IT Source Technologies Limited
11.2013 - 08.2014
- Managing the voice (Contact Center/Unified Communication) infrastructure of “Carnival corporation” which has one the reputed US based shipping company
- Configuring VDN, vectors, Splits/skills (Hunt Groups), dial plan, UDP tables, AAR and ARS tables, Voice Over IP (VOIP), Avaya Messaging server, CTI Integration, SIP Trunk/DS1, signaling; Routing of calls as per client requirement and its application in contact centers
- Doing capacity management reports for all AVAYA and Cisco voice infrastructures
- Troubleshooting and maintaining of CMS 18, Avaya one-x agent, AAM SMGR for call routing, Aspect dialers also working and troubleshooting with Siebel, DBA and SQL team
- Troubleshooting of XML/VXML and CTI applications, IP communicator and addition of agent profile for call center
- Taking back up of CMS, AES, SMGR as well as CM 7.x.8.x and Cisco CUCM /Unity connection, Cisco VCS, log level analysis of Session manager for SIP technology
- Working on escalation issues for Avaya and Verint issues also coordinating with vendors for internal and external support organizations and helping team with all customer operational issues also working on troubleshooting and maintaining of IVR and service level of call center applications
- Maintaining the Verint Impact 360 recording solution and troubleshooting/ administration of the issue from customers, working on ETL, Customer Feedback, Work force management (WFM) and evaluation survey, checking different adaptor issue, DBA issue with analyze the script
- Using Service now tool is following the ITIL process
- ITSM is the ITIL based ticketing tool
- Participate on project teams to effectively communicate the operational/Project requirements to ensure effective project/technology transition and developing the document as per customer requirements
- Design and application experience on implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Contact Center Solutions
- Provides regular reports to the Infrastructure Services Manager; Perform monthly KPI gathering and reporting
- Changing the call flow as per the contact center requirements, vector, VDN changes, VAL boards announcements, holiday tables, Mapping the trunk-group DID and VDN mapping, Skills and vectors mapping
- Performing the logs extraction and logs analysis for the getting the RCA if not able to perform the logs decryption, then co-ordination with Avaya till getting the RCA, workaround or Re-solution
- Preparing the KB articles, technical and process documents for the team
- Managing and guiding the L1 team of 7-8 members performing PM and other L1 task for US support in GCA
- Preparing the SOW and SOP documents for handling the upgrade and reboot activities smoothly
- Provide the technical stuff and informational services to IT groups relating to ongoing network infrastructure services and given process related training to collogues to improve project work.
Telecom Engineer
Akrosh consultant Private Limited
Mumbai
11.2009 - 12.2011
- Working S85xx system, G650 Media gateway and take at domestic process
- Working on Nice perform 3.5 voice and screen recording and Nice 8.9 with Nice Logger also resolving checklist with the help of IT helpdesk and logs a call into remedy
- Move Add and Change (L1), Programming of all Avaya Phones, which included creating new extensions in the system
- Programming coverage paths, bridge appearances, coverage path, call forwarding, Creating pickup groups, creating a new voicemail box, resetting voicemail password, Programming a COR and Auth Code
- Follow-up with service provider for PRI related issue
- Managing Digital and Analog ports/extension and configuring according to the request
- Monitoring of advisors Voice recording, creation, modification and deletion of advisors Profiles in Nice
- Take back up and Daily checklist of CM, AES and Nice.
Education
BE (Electronics & Telecommunications) -
Mumbai University
Diploma (Digital Electronics) - undefined
MSBTE
Skills
SERVICENOW, BMC-Remedy, Siebel, Google Cloud Platform , Putty, Citrix, SolarWinds, RTMT, Jira,EPC Tool,Zoho CRM,SFTP,SFDC Integration,Winscp,LMS,API Integrations,Amazon lex
- Project budget allocation
- Cybersecurity best practices
- Team Leadership
- Change Management
- Project tracking
- Stakeholder Negotiations
- Cross-functional team coordination
- Project leadership
- Gen AI
VoiceBOT
- IT infrastructure
- API integration
- Technical leadership
Genesys PureEngage
SBC
Avaya
Cisco
Verint
Nice
SIP server
Genesys Cloud CX
Salesforce CRM
ChatBOT integration
Infomart Server
URS & ORS
Team management
Stakeholder communication
Agile project management
Certification
ITIL Foundation (2015)
Awardsrecognition
- Received a customer’s appreciations as well as top performer in team which had Rewarded by global Atos delivery VP. got this award both quarters in Atos.
- Received an appreciation reward for good and prompt support by client’s CEO and CIO. Rewarded as performer of Quarter by Capgemini in 2nd quarter 2017 for new CC project.
- Various Appreciations (Shopping coupons, Movie Tickets) rewarded for the consistent performer.
Professionalprojects
- Managing PAN India Migrating complete 1000 seats from legacy technology to Genesys with multiple applications and Inbound agents as well and working on external 3rd party call centers to Genesys across India
- Successful migration of H-Juno Cisco Voice Devices to BMS Network while responsible for Developing technical design documentation & implementation strategies towards addressing single points of failure in IT services used in the delivery of core business applications.
- Handle the Central railway project with 90 IP office remote location and implementation of SMGR, Session Manager, CM 6.0 with G450 gateway Taken the core part of transition for Ashland and Valvoline oil/Carnival Cruise lines Avaya SMGR, CM 6.3/CM 7.0 Media servers & media gateways, IP office as well as Cisco CUCM. Also communicate with North Americacustomers and preparing the project document for hand off.
- Handling the Stone fax Server Upgradation Immagicle rel Summer 2021 and SQL 2008 to 2017 express.
Personal Information
Strengthpersonality
- Motivation and Management Skills
- Strong analytical, critical thinking, and problem solving skills
- Team Player, Leadership
- Can communicate and convince people new ideas and their feasibility.
- Possess good technical research capacity and problem-solving skills, gained through academic Projects.
Disclaimer
I Paresh Acharekar hereby undertake that the above information is true to the best of my knowledge.
Timeline
Technical Project Manager- CX Platform and Contact center Technology
L&T Finance Ltd (Larsen and Toubro Group)
10.2022 - Current
Manager- Infra and Voice Technology
Cognizant Technology
03.2021 - 10.2022
Manager- Infra and Voice Technology
Cognizant Technology
03.2021 - 10.2022
Senior Consultant
Cap Gemini India
05.2017 - 12.2020
Consultant (Tier 2 & 3)
Atos origin India
07.2015 - 05.2017
Senior Telecom Administrator (Tier 2)
Wipro InfoTech
03.2015 - 07.2015
Senior Telecom Engineer (Tier 2)
DATACOM Products India Pvt Limited
08.2014 - 03.2015
Senior Telecom Engineer
IT Source Technologies Limited
11.2013 - 08.2014
Telecom Engineer
Akrosh consultant Private Limited
11.2009 - 12.2011
Diploma (Digital Electronics) - undefined
MSBTE
ITIL Foundation (2015)
CCNA (R&S)
Avaya Aura Administration Exam (3100) Certified
CCNA Collaboration (Training certificate RST Forum)
MS Teams – Associate (MS-700: ID-H645-4801)
MS Azure Fundamentals (AZ-900: ID-I444-3201)
BE (Electronics & Telecommunications) -
Mumbai University
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