Paresh Mayaba

Airoli, Navi Mumbai

Summary

Senior Executive with nearly 9 years of experience in SaaS logistics and CRM operations, specializing in multi-location process management. Onboarded over 120 clients, enhancing operational KPIs and ensuring SLA compliance through data-driven strategies. Proven expertise in product launches, UAT testing, SOP development, and cross-functional collaboration.

Overview

years of professional experience

Work History

Senior Executive Product Success / Launch / CT

Freight Commerce Solution Private Limited

Mumbai

05.2017 - Current

Managed end-to-end CRM operations for over 120 clients, ensuring seamless onboarding and lifecycle management.
Conducted pilot runs and provided on-site training.
Led client meetings to improve performance.
Monitored real-time shipment tracking and resolved issues proactively, improving delivery efficiency.
Implemented strategic meetings to address changes relevant to product and IT teams, utilising project management tools for effective communication.
Resolved client queries and ensured smooth operations.
Played a key role in product launches, including UAT testing, bug identification, and SOP implementation.
Formed and sustained strategic relationships with clients.
Drove customer satisfaction improvements, evidenced by a 95% positive feedback rating from client surveys.
Oversaw management of 300-350 daily shipments to ensure timely delivery, operational efficiency.
Prepared the MIS report.
Facilitated seamless communication between clients and transporters to enhance operational efficiency.
Streamlined workflows to enhance operational efficiency and minimise errors in daily processes.
Streamlined supply chain processes to enhance operational efficiency and deliver results effectively.
Drove organisational improvements to enhance customer satisfaction and boost key metrics influencing revenue and profitability.
Coordinated with the IT department to troubleshoot and resolve system issues, minimising downtime and operational disruptions.

Computer Operator (Supply Chain)

UGC Supply Chain Solutions

Pune

01.2015 - 12.2016

Managed ERP data and inventory.
Conducted comprehensive audits and stock verification to ensure accuracy and compliance.
Improved warehouse processes.
Kept computer systems in excellent working order by performing preventative maintenance.
Generated reports for infrastructure monitoring, upgrade and management activities.
Provided excellent client service by addressing and resolving user requests and problems.
Tracked and documented incidents in system logs, providing detailed reports for further investigation.

Education

BBA - Retail

Jaipur National University

HSC - Commerce

S K Patil, Sindhudurg College

Malvan, MH

SSC -

Dyandeep Madhyamik Vidyalaya

Malvan, MH

Skills

Technical: Advanced Excel, CRM tools, and SaaS platforms
Operations: Logistics Planning, Tracking and Visibility, SLA Management, Supply Chain Management, Client Relationship Management

Analytics: Data Analysis, KPI Monitoring, and Reporting
Soft Skills: Problem Solving, Communication, and Team Collaboration

Websites, Portfolios and Profiles

www.linkedin.com/in/paresh-mayaba

Disclaimer

I hereby declare that the above information is true to the best of my knowledge.

Timeline