IT Manager with 15 years’ experience into Hospitality IT Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
IT Manager (Hospitality/Warehousing)
Space Warehouse trading Co /Atheel Holding
Kuwait City
01.2023 - Current
Collaborated with other departments to develop innovative solutions for complex problems.
Ensured all components are compatible with existing systems prior to implementation.
Delivered solution models and architectures to support business requirements, organization and industry standards.
Met with users, vendors and technicians to determine computing requirements.
Developed data security and disaster recovery procedures.
Communicated relevance of organizational goals, policies and procedures to IT department staff.
Provided technical support to end users on a variety of issues.
Managed the installation, configuration, maintenance, and troubleshooting of network systems.
Evaluated organization's technology to recommend upgrades for hardware and software.
Developed and implemented IT policies and procedures to ensure compliance with industry standards.
Cluster IT MANAGER ( HOD)
Accor Hotels
New Delhi
08.2019 - 10.2022
Implemented strategies for improving customer service levels through enhanced use of technology.
Maintenance of EAPBX and voice mail systems of Avaya, NEC Implementation & maintenance of network requirement as per hotel design.
Manage first level support for all hotel systems within the Organization.
Adherence to the backup & recovery procedures as per the IT guidelines by corporate systems.
Ensure adherence to IT Controls by doing regular audits
Preventative maintenance of all hardware & network audit at regular intervals and entering AMCs as appropriate
IT budgeting by analysis user / unit requirements. Manage and monitor user access rights and e-mail ids as per the standards.
Managed Opex and Capex for the organization
Asst. Manager IT
Accor Hotels
Bengaluru Karnataka
02.2016 - 07.2019
Assisted in preparing annual budget estimates for the IT department.
Monitored performance of computer systems and identified problems when they occur.
Worked closely with other departments to identify their needs and develop solutions accordingly.
Maintain complete hardware and software inventory installed at the property / locations Ensure only licensed
Managing and Maintaining the IT Assets for all the Restaurants Outlets POS which include Workstations, KOT printers and bill printers with 100% uptime
Maintaining Audio conference and Video Conference equipment and configuring as per requirement of the Conferences.
Installation of Wireless Internet access for the Guest across hotel. Monitoring the smooth functioning of the same for 24X7
Senior IT Executive
Ibis Pune Viman Nagar
Pune, Maharashtra
01.2013 - 02.2016
Managed backup, user account and helpdesk systems.
Management of Servers and workstations across the hotel for Opera, Micros
install computer systems, ensure that backup systems operate effectively , enable technology support for all departments and contribute to organizational policy with regard to quality standards
Respond to queries by resolving issues in a timely and efficient manner
Managing the AMC contracts and billing of the organization.
Completed day-to-day duties accurately and efficiently.
Modified existing software systems to enhance performance and add new features.
IT Support Engineer
DocomoIntertouch(The Oberoi Bangalore)
Bengaluru, Karnataka
11.2010 - 10.2012
Provided technical support to end-users on a variety of computer software and hardware issues.
Handled customer service issues by providing guidance or escalating for advanced support.
Served as first point of contact for incoming technical service calls and emails.
Configured routers and switches according to organizational specifications.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Assistant -System & Network Engineer
Midwest Infotech
Bengaluru, Karnataka
02.2010 - 10.2010
Performed preventive maintenance of networking hardware and related software.
Performed disaster recovery tasks and data backups to mitigate damages.
Assisted clients and employees by explaining how to properly use network equipment.
Cyber Butler (Technical Support)
Taj Exotica Resort & Spa, Goa
Benaulim, Goa
07.2008 - 02.2010
Documented key information from each service visit into detailed reports.
Wifi Assitance provided to the guest
Managing the internet all across the hotel with 100% Uptime
Exceeded customer satisfaction by finding creative solutions to problems.
Computer hardware Network Engineer
Orbits Technologies
Margao, Goa
07.2007 - 07.2008
Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing.
Provided smooth communications by configuring LAN technology, wireless access points and controllers.
Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
Education
Bachelor of Computer Application -
Annamalai University
Diploma in Hardware & Networking -
Orbits Technologies
Microsoft Certified Professional -
Microsoft Azure Training certification -
Intellipat
Skills
Team Collaboration
OPERATIONS
INVENTORY
IT SUPPORT
IT INFRASTRUCTURE
MAIL SERVER
WIRELESS
Budget Administration
Documentation and Reporting
Technical Troubleshooting
Team Development
Accomplishments
Promoted as Sr IT Executive from April 2014
Promoted as Asst Manager IT in 2016
Won the Prestigious B Hotelier IT Manager for North zone in India
Won the IT Manager of the Year award in 2021-2022 amongst 53 Accor Hotels
Completed 7 years’ service with Accor group
Promoted as IT Manager in July 2019
E invoicing setup done and implemented for 17 ibis hotels
Additional Information
Implementation and Installation of Opera 5.02, Micros 3700, Material Control, Sun Systems Financials, Infor WMS, Sage X3, Designing New SOP’s for the Corporate office and Warehouse
Managing and Maintaining the IT Assets for all the Restaurants Outlets POS which include Workstations, KOT printers and bill printers with 100% uptime
Installation of Wireless Internet access for the Guest across hotel. Monitoring the smooth functioning of the same for 24X7
Maintenance of EAPBX and voice mail systems of Avaya, NEC Implementation & maintenance of network requirement as per hotel design
Maintaining Audio conference and Video Conference equipment and configuring as per requirement of the Conferences
Trend Micro Monitoring and managing the entire network and server system performance for Security loop holes and optimum performance. Vendor Management for cost effective solutions and Technology enhancements
Ensuring and maintaining the software and OS integrity on all work stations to ensure users have limited rights
Preventive maintenance of all Servers/ Workstations / Printers and Micros equipment's& Log Monitoring. Procurement, negotiation on price & final Approval on Purchase Orders
Installation, testing& commissioning of all the software's, Servers and Hardware in organization
Define the pre-opening IT strategy for the warehouse and Cooperate office and ensure successful implementation in organization
Manage first level support for all hotel systems within the Organization
Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, data services and mobile phones
Coordinate appropriate I.T. training programs for relevant employees
Adherence to the backup & recovery procedures as per the IT guidelines by corporate systems
Operations of IT systems and infrastructure to meet agreed parameters
To actively support the Units in User education for a better IT awareness and discipline
Administration of systems to maintain the committed systems Uptime
Ensure adherence to IT Controls by doing regular audits
Database Administration as per the corporate policies & procedures
Preventative maintenance of all hardware & network audit at regular intervals and entering AMCs as appropriate
Maintain complete hardware and software inventory installed at the property / locations Ensure only licensed software is being used and governed by the Group Policies Coordination with Vendors on Regular basis on issues pertaining to the various units
IT budgeting by analysis user / unit requirements
Manage and monitor user access rights and e-mail ids as per the standards
Planning and Managing the IT Setup from the Start for the co-operate Group Atheel Holding
Website Management through GoDaddy
Managing User and Data Backup through Synology NAS
Technical Management Skills
Opera PMS version 5.0 Golden Release
Opera Cloud
Material Controls
SUN Financials
Micros 3700(POS)
Symantec backup Agent
VICAS Passport Scanning
Onity Door lock Software
Ezyinvoicing
JVD
INFOR WMS
SAGE X3
SYNOLOGY HYPER Backup
Personal Information
Hobbies: Playing Cricket, Watching Movies
Date of Birth: 05/28/84
Marital Status: Married
Timeline
IT Manager (Hospitality/Warehousing)
Space Warehouse trading Co /Atheel Holding
01.2023 - Current
Cluster IT MANAGER ( HOD)
Accor Hotels
08.2019 - 10.2022
Asst. Manager IT
Accor Hotels
02.2016 - 07.2019
Senior IT Executive
Ibis Pune Viman Nagar
01.2013 - 02.2016
IT Support Engineer
DocomoIntertouch(The Oberoi Bangalore)
11.2010 - 10.2012
Assistant -System & Network Engineer
Midwest Infotech
02.2010 - 10.2010
Cyber Butler (Technical Support)
Taj Exotica Resort & Spa, Goa
07.2008 - 02.2010
Computer hardware Network Engineer
Orbits Technologies
07.2007 - 07.2008
Bachelor of Computer Application -
Annamalai University
Diploma in Hardware & Networking -
Orbits Technologies
Microsoft Certified Professional -
Microsoft Azure Training certification -
Intellipat
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