Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Technical Management Skills
Personal Information
Timeline
Generic

Paresh Parab

Farwaniya

Summary

IT Manager with 15 years’ experience into Hospitality IT Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

16
16
years of professional experience

Work History

IT Manager (Hospitality/Warehousing)

Space Warehouse trading Co /Atheel Holding
Kuwait City
01.2023 - Current
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Ensured all components are compatible with existing systems prior to implementation.
  • Delivered solution models and architectures to support business requirements, organization and industry standards.
  • Met with users, vendors and technicians to determine computing requirements.
  • Developed data security and disaster recovery procedures.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Provided technical support to end users on a variety of issues.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.

Cluster IT MANAGER ( HOD)

Accor Hotels
New Delhi
08.2019 - 10.2022
  • Implemented strategies for improving customer service levels through enhanced use of technology.
  • Maintenance of EAPBX and voice mail systems of Avaya, NEC Implementation & maintenance of network requirement as per hotel design.
  • Manage first level support for all hotel systems within the Organization.
  • Adherence to the backup & recovery procedures as per the IT guidelines by corporate systems.
  • Ensure adherence to IT Controls by doing regular audits
  • Preventative maintenance of all hardware & network audit at regular intervals and entering AMCs as appropriate
  • IT budgeting by analysis user / unit requirements. Manage and monitor user access rights and e-mail ids as per the standards.
  • Managed Opex and Capex for the organization

Asst. Manager IT

Accor Hotels
Bengaluru Karnataka
02.2016 - 07.2019
  • Assisted in preparing annual budget estimates for the IT department.
  • Monitored performance of computer systems and identified problems when they occur.
  • Worked closely with other departments to identify their needs and develop solutions accordingly.
  • Maintain complete hardware and software inventory installed at the property / locations Ensure only licensed
  • Managing and Maintaining the IT Assets for all the Restaurants Outlets POS which include Workstations, KOT printers and bill printers with 100% uptime
  • Maintaining Audio conference and Video Conference equipment and configuring as per requirement of the Conferences.
  • Installation of Wireless Internet access for the Guest across hotel. Monitoring the smooth functioning of the same for 24X7

Senior IT Executive

Ibis Pune Viman Nagar
Pune, Maharashtra
01.2013 - 02.2016
  • Managed backup, user account and helpdesk systems.
  • Management of Servers and workstations across the hotel for Opera, Micros
  • install computer systems, ensure that backup systems operate effectively , enable technology support for all departments and contribute to organizational policy with regard to quality standards
  • Respond to queries by resolving issues in a timely and efficient manner
  • Managing the AMC contracts and billing of the organization.
  • Completed day-to-day duties accurately and efficiently.
  • Modified existing software systems to enhance performance and add new features.

IT Support Engineer

DocomoIntertouch(The Oberoi Bangalore)
Bengaluru, Karnataka
11.2010 - 10.2012
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Configured routers and switches according to organizational specifications.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.

Assistant -System & Network Engineer

Midwest Infotech
Bengaluru, Karnataka
02.2010 - 10.2010
  • Performed preventive maintenance of networking hardware and related software.
  • Performed disaster recovery tasks and data backups to mitigate damages.
  • Assisted clients and employees by explaining how to properly use network equipment.

Cyber Butler (Technical Support)

Taj Exotica Resort & Spa, Goa
Benaulim, Goa
07.2008 - 02.2010
  • Documented key information from each service visit into detailed reports.
  • Wifi Assitance provided to the guest
  • Managing the internet all across the hotel with 100% Uptime
  • Exceeded customer satisfaction by finding creative solutions to problems.

Computer hardware Network Engineer

Orbits Technologies
Margao, Goa
07.2007 - 07.2008
  • Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.

Education

Bachelor of Computer Application -

Annamalai University

Diploma in Hardware & Networking -

Orbits Technologies

Microsoft Certified Professional -

Microsoft Azure Training certification -

Intellipat

Skills

  • Team Collaboration
  • OPERATIONS
  • INVENTORY
  • IT SUPPORT
  • IT INFRASTRUCTURE
  • MAIL SERVER
  • WIRELESS
  • Budget Administration
  • Documentation and Reporting
  • Technical Troubleshooting
  • Team Development

Accomplishments

  • Promoted as Sr IT Executive from April 2014
  • Promoted as Asst Manager IT in 2016
  • Won the Prestigious B Hotelier IT Manager for North zone in India
  • Won the IT Manager of the Year award in 2021-2022 amongst 53 Accor Hotels
  • Completed 7 years’ service with Accor group
  • Promoted as IT Manager in July 2019
  • E invoicing setup done and implemented for 17 ibis hotels

Additional Information

  • Implementation and Installation of Opera 5.02, Micros 3700, Material Control, Sun Systems Financials, Infor WMS, Sage X3, Designing New SOP’s for the Corporate office and Warehouse
  • Managing and Maintaining the IT Assets for all the Restaurants Outlets POS which include Workstations, KOT printers and bill printers with 100% uptime
  • Installation of Wireless Internet access for the Guest across hotel. Monitoring the smooth functioning of the same for 24X7
  • Maintenance of EAPBX and voice mail systems of Avaya, NEC Implementation & maintenance of network requirement as per hotel design
  • Maintaining Audio conference and Video Conference equipment and configuring as per requirement of the Conferences
  • Trend Micro Monitoring and managing the entire network and server system performance for Security loop holes and optimum performance. Vendor Management for cost effective solutions and Technology enhancements
  • Ensuring and maintaining the software and OS integrity on all work stations to ensure users have limited rights
  • Preventive maintenance of all Servers/ Workstations / Printers and Micros equipment's& Log Monitoring. Procurement, negotiation on price & final Approval on Purchase Orders
  • Installation, testing& commissioning of all the software's, Servers and Hardware in organization
  • Define the pre-opening IT strategy for the warehouse and Cooperate office and ensure successful implementation in organization
  • Manage first level support for all hotel systems within the Organization
  • Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, data services and mobile phones
  • Coordinate appropriate I.T. training programs for relevant employees
  • Adherence to the backup & recovery procedures as per the IT guidelines by corporate systems
  • Operations of IT systems and infrastructure to meet agreed parameters
  • To actively support the Units in User education for a better IT awareness and discipline
  • Administration of systems to maintain the committed systems Uptime
  • Ensure adherence to IT Controls by doing regular audits
  • Database Administration as per the corporate policies & procedures
  • Preventative maintenance of all hardware & network audit at regular intervals and entering AMCs as appropriate
  • Maintain complete hardware and software inventory installed at the property / locations Ensure only licensed software is being used and governed by the Group Policies Coordination with Vendors on Regular basis on issues pertaining to the various units
  • IT budgeting by analysis user / unit requirements
  • Manage and monitor user access rights and e-mail ids as per the standards
  • Planning and Managing the IT Setup from the Start for the co-operate Group Atheel Holding
  • Website Management through GoDaddy
  • Managing User and Data Backup through Synology NAS

Technical Management Skills

  • Opera PMS version 5.0 Golden Release
  • Opera Cloud
  • Material Controls
  • SUN Financials
  • Micros 3700(POS)
  • Symantec backup Agent
  • VICAS Passport Scanning
  • Onity Door lock Software
  • Ezyinvoicing
  • JVD
  • INFOR WMS
  • SAGE X3
  • SYNOLOGY HYPER Backup

Personal Information

  • Hobbies: Playing Cricket, Watching Movies
  • Date of Birth: 05/28/84
  • Marital Status: Married

Timeline

IT Manager (Hospitality/Warehousing)

Space Warehouse trading Co /Atheel Holding
01.2023 - Current

Cluster IT MANAGER ( HOD)

Accor Hotels
08.2019 - 10.2022

Asst. Manager IT

Accor Hotels
02.2016 - 07.2019

Senior IT Executive

Ibis Pune Viman Nagar
01.2013 - 02.2016

IT Support Engineer

DocomoIntertouch(The Oberoi Bangalore)
11.2010 - 10.2012

Assistant -System & Network Engineer

Midwest Infotech
02.2010 - 10.2010

Cyber Butler (Technical Support)

Taj Exotica Resort & Spa, Goa
07.2008 - 02.2010

Computer hardware Network Engineer

Orbits Technologies
07.2007 - 07.2008

Bachelor of Computer Application -

Annamalai University

Diploma in Hardware & Networking -

Orbits Technologies

Microsoft Certified Professional -

Microsoft Azure Training certification -

Intellipat
Paresh Parab