Paresh Raveendran Nair
Lynfield
Overview
11
11
years of professional experience
Work History
Head Waiter
Bricklane Restaurant & Bar
Auckland
10.2023 - Current
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Responsible for maintaining an organized, efficient floor environment, and delivering exceptional customer service to ensure a seamless and positive experience for all customers.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Head Waiter
VT Station Restaurant
New Market
08.2021 - 09.2023
- Coordinated team members with focus on productivity, eciency, and enhancing customer experience
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Greeted and interacted positively with customers, promoting specials and providing information on key product oerings
- Rapidly identied and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty
Head Waiter
Denny's Restaurant
New Lynn
06.2019 - 06.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Greeted new customers, discussed specials and took drink orders
- Managed to provide big group of customers with utmost high level of customer service and attention to details
Manager - Client interaction
Housezinn
Mumbai
06.2015 - 09.2017
- Lead Management- Convert good prospects into successful business
Service Associate- Client interaction
Shangrila Group of Hotels
Muscat
12.2013 - 12.2014
- Handling of Restaurants/ Pool bar/ Banquets
Education
Graduate Diploma - Tourism Management
Auckland Institute of Studies
Auckland, New Zealand01.2019
Bachelors - Hotel Management, Catering Technology and Applied Nutrition
National Council for Hotel Management
Orissa, India01.2010
Skills
- MS Office
- Flexibility
- Multi-Tasking
- Attention to details
- Time Management
- Interpersonal Skills
Hobbies and Interests
- Reading
- Cooking
- Travelling
- Films
References
- Ajinkya (AJ), Duty Manager, VT Station, +64 223920403
- Nigel Dennys, Duty Manager, Denny's New Lynn, +64 225094102
- Rachit Kulkarni, Duty Manager, 1947 Eatery, +64 211709430
- Thomas Evan's, Duty Manager, Bricklane Restaurant & Bar, +64 212300386
Awards
- Most reviewed employee, Most reviewed employee on the company website.
- Well Groomed Employee, Got letter of nomination for Well Groomed Employee of the month while working in Hotel Yogi Executive - 2011.
Timeline
Head Waiter
Bricklane Restaurant & Bar
10.2023 - Current
Head Waiter
VT Station Restaurant
08.2021 - 09.2023
Head Waiter
Denny's Restaurant
06.2019 - 06.2021
Manager - Client interaction
Housezinn
06.2015 - 09.2017
Service Associate- Client interaction
Shangrila Group of Hotels
12.2013 - 12.2014
Graduate Diploma - Tourism Management
Auckland Institute of Studies
Bachelors - Hotel Management, Catering Technology and Applied Nutrition
National Council for Hotel Management
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