Overview
Work History
Education
Skills
Hobbies and Interests
References
Awards
Timeline
Generic

Paresh Raveendran Nair

Lynfield

Overview

11
11
years of professional experience

Work History

Head Waiter

Bricklane Restaurant & Bar
Auckland
10.2023 - Current
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Responsible for maintaining an organized, efficient floor environment, and delivering exceptional customer service to ensure a seamless and positive experience for all customers.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.

Head Waiter

VT Station Restaurant
New Market
08.2021 - 09.2023
  • Coordinated team members with focus on productivity, eciency, and enhancing customer experience
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
  • Greeted and interacted positively with customers, promoting specials and providing information on key product oerings
  • Rapidly identied and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty

Head Waiter

Denny's Restaurant
New Lynn
06.2019 - 06.2021
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Greeted new customers, discussed specials and took drink orders
  • Managed to provide big group of customers with utmost high level of customer service and attention to details

Manager - Client interaction

Housezinn
Mumbai
06.2015 - 09.2017
  • Lead Management- Convert good prospects into successful business

Service Associate- Client interaction

Shangrila Group of Hotels
Muscat
12.2013 - 12.2014
  • Handling of Restaurants/ Pool bar/ Banquets

Education

Graduate Diploma - Tourism Management

Auckland Institute of Studies
Auckland, New Zealand
01.2019

Bachelors - Hotel Management, Catering Technology and Applied Nutrition

National Council for Hotel Management
Orissa, India
01.2010

Skills

  • MS Office
  • Flexibility
  • Multi-Tasking
  • Attention to details
  • Time Management
  • Interpersonal Skills

Hobbies and Interests

  • Reading
  • Cooking
  • Travelling
  • Films

References

  • Ajinkya (AJ), Duty Manager, VT Station, +64 223920403
  • Nigel Dennys, Duty Manager, Denny's New Lynn, +64 225094102
  • Rachit Kulkarni, Duty Manager, 1947 Eatery, +64 211709430
  • Thomas Evan's, Duty Manager, Bricklane Restaurant & Bar, +64 212300386

Awards

  • Most reviewed employee, Most reviewed employee on the company website.
  • Well Groomed Employee, Got letter of nomination for Well Groomed Employee of the month while working in Hotel Yogi Executive - 2011.

Timeline

Head Waiter

Bricklane Restaurant & Bar
10.2023 - Current

Head Waiter

VT Station Restaurant
08.2021 - 09.2023

Head Waiter

Denny's Restaurant
06.2019 - 06.2021

Manager - Client interaction

Housezinn
06.2015 - 09.2017

Service Associate- Client interaction

Shangrila Group of Hotels
12.2013 - 12.2014

Graduate Diploma - Tourism Management

Auckland Institute of Studies

Bachelors - Hotel Management, Catering Technology and Applied Nutrition

National Council for Hotel Management
Paresh Raveendran Nair