Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Responsible for maintaining an organized, efficient floor environment, and delivering exceptional customer service to ensure a seamless and positive experience for all customers.
Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Head Waiter
VT Station Restaurant
New Market
08.2021 - 09.2023
Coordinated team members with focus on productivity, eciency, and enhancing customer experience
Boosted customer satisfaction and service delivery to strengthen customer loyalty
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
Greeted and interacted positively with customers, promoting specials and providing information on key product oerings
Rapidly identied and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty
Head Waiter
Denny's Restaurant
New Lynn
06.2019 - 06.2021
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Greeted new customers, discussed specials and took drink orders
Managed to provide big group of customers with utmost high level of customer service and attention to details
Manager - Client interaction
Housezinn
Mumbai
06.2015 - 09.2017
Lead Management- Convert good prospects into successful business
Service Associate- Client interaction
Shangrila Group of Hotels
Muscat
12.2013 - 12.2014
Handling of Restaurants/ Pool bar/ Banquets
Education
Graduate Diploma - Tourism Management
Auckland Institute of Studies
Auckland, New Zealand
01.2019
Bachelors - Hotel Management, Catering Technology and Applied Nutrition