Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Conclusion
Generic
Pareshkumar Mer

Pareshkumar Mer

Gir Somnath,GJ

Summary

Dedicated front office professional with over 6+ years of experience in managing front desk operations, providing excellent Guest service, and ensuring smooth administrative functions with excellent communication and interpersonal skills. Adept at handling multiple tasks efficiently and maintaining a welcoming environment for guests and visitors. I can handle guest complain and high-pressure situations with ease. My attention to detail and ability to multitask make me an asset to any team.


Overview

6
6
years of professional experience

Work History

Front Office Executive

The Fern Seaside Luxurious Tent Resort
04.2025 - Current
  • As a Front Office Executive at The Fern Seaside Luxurious Tent Resort Diu India, I led a team of front desk agents to ensure smooth operations and exceptional guest experiences. I oversaw the check-in and check-out processes, handled guest inquiries and complaints, and trained new team members on hotel policies and procedures.
  • Foster a positive team environment and staff hierarchy.
  • Resolving guest complaints and concerns in a timely and professional manner, following hotel policies.
  • To inform FOM for approves any allowances and rebates, and incident if occurred by team or premises.
  • To meet guest daily basis and assure they requirement.
  • Maintained high standards of service
  • Upselling additionally services and facilities to guests.
  • Take care of reservation desk if required
  • Conduct Team briefing daily basis.
  • Take Staff training routinely and train new team member accordingly.
  • Ensure all the reports and files complete as per hotel policies and Audit standards.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.

Front Office Supervisor

The Fern Seaside Luxurious Tent Resort
09.2023 - 03.2025
  • As a Front Office Supervisor at The Fern Seaside Luxurious Tent Resort Diu India, I led a team of front desk agents to ensure smooth operations and exceptional guest experiences. I oversaw the check-in and check-out processes, handled guest inquiries and complaints, and trained new team members on hotel policies and procedures.
  • To ensure guest, need proactively
  • Ensured exceptional guest experiences.
  • Keeping the reception area clean, tidy and organized.
  • Check all guest folio and advance detail attachment.
  • Handle any particular shift if it's required.
  • Managed front desk daily basis operations.
  • Coached employees through day-to-day work and complex problems.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Ensure to follow Grooming standard all team member.
  • Create rooming list of arrival group and managed all event.

Front Office Sr. GSA

The Fern Seaside Luxurious Tent Resort
06.2022 - 08.2023
  • As a Front Office Sr. GSA at The Fern Seaside Luxurious Tent Resort Diu in India, I had the opportunity to provide exceptional Guest service and ensure smooth operations at the front desk.
  • To check all the guest folio cautiously and done night audit without any error.
  • To print all Arrival list and reconfirm all of it.
  • Rapidly guest check-ins and check-outs.
  • Responding to guest inquiries and requests
  • Note all the guest request and take follow up
  • During the shift follow all the Hotel SOPs and Standards.
  • Manage reception cash flow and make register shift wise.
  • Make good relation with inter-department colleagues.
  • Inform senior if any guest showing dissatisfaction during the stay or at the time of check out .

Front Office Associate

Hotel Cidade De Diu
05.2019 - 05.2022
  • To make all the reservation and check it personally
  • Check all the OTA rates and change it as per availability.
  • Fill C – Forms if any foreign guest arrived
  • To maintain Front Desk Cash and Make Daily cash drop
  • To handle all the request and complain and give satisfied reply to guest
  • Authorize to Charge early check in and late check out
  • Handling all the group movement and prepare for it day prior.
  • From 2017 to 2019 I worked as Restaurant Cahier too

Education

Bachelor Of Computer Application

SHREE J.S. PARMAR ARTS & COMMERECE COELGE
Gujrat
03-2016

No Degree - H.S.C.

Shree Shah M.M.High School
Gujrat
03-2012

No Degree - S.S.C.

Shree Shah M.M. High School
Gujrat
03-2010

Skills

  • Good leadership quality
  • Mail handling
  • Workflow planning
  • Scheduling and calendar management
  • Relationship building
  • Ability to work effectively in team with focus on team goal
  • Organizational and multitasking skills
  • Problem solving and conflict resolution abilities
  • Adapt swiftly to new tools and technologies
  • Consistently achieved and exceed performance targets
  • Flexible team player with excellent communication and interpersonal skills with leadership quality

LANGUAGE

English
Hindi
Gujarati

Timeline

Front Office Executive

The Fern Seaside Luxurious Tent Resort
04.2025 - Current

Front Office Supervisor

The Fern Seaside Luxurious Tent Resort
09.2023 - 03.2025

Front Office Sr. GSA

The Fern Seaside Luxurious Tent Resort
06.2022 - 08.2023

Front Office Associate

Hotel Cidade De Diu
05.2019 - 05.2022

Bachelor Of Computer Application

SHREE J.S. PARMAR ARTS & COMMERECE COELGE

No Degree - H.S.C.

Shree Shah M.M.High School

No Degree - S.S.C.

Shree Shah M.M. High School

Conclusion

Thank you for your time and consideration. I am looking forward to your positive reply.

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