PARIDHI JAIN
Hyderabad
Summary
Customer-focused professional with a growth mindset and 12+ years of experience building scalable products and leading strategic programs. Led product managers and cross-functional teams in fast-paced environments, driving OKRs and delivering $100M+ in value for Fortune 500 companies. Expertise in taking platform and SaaS products, BFSI, insurance and healthcare domains along with both B2B and B2C offerings, from idea to launch. Proficient in defining product vision, crafting roadmaps, and driving key initiatives that deliver measurable business impact. Managed the end-to-end lifecycle of 4 flagship products, achieving a 30% boost in user engagement and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Owner
JPMorgan & Chase
Hyderabad
06.2022 - Current
- Lead a team of 5 PMs and encourage cross-department collaboration to build artificial intelligence (AI)-driven professional services data insights solution.
- Spearhead the creation of a Gen AI tool for the customer experience and success organization, targeting a 30% increase in operational efficiency.
- Help accelerate commercial cloud growth and consumption (targeting to $10B over next 2 years) by delivering modern tooling experiences, digitized and high-quality technical services, and insights for sales and delivery teams. Developed comprehensive product roadmaps to ensure alignment with business goals and customer needs.
- Collaborated cross-functionally with engineering, design, marketing, sales and operations teams to define requirements for new products.
- Led the development of a pricing strategy that maximized revenue while ensuring customer satisfaction.
- Coordinated product launches and promotional activities across multiple channels including web, email and social media.
- Designed experiments to test new features or changes in user experience.
- Established processes for gathering customer feedback on existing products to inform future iterations.
- Gathered data and conducted product reviews and case studies to inform management and stakeholders.
Product Manager
Tata Consultancy Services
Mumbai
02.2013 - 06.2022
- Documented system specifications, use cases, business rules, process flows and other technical details associated with the product launch.
- Translated epics into stories to enable development teams to understand scope and prepared user stories to support iterative delivery of product.
- Collaborated with development engineering and marketing to translate features into consumable user stories.
- Formulated and executed a transformative product strategy, managing 6 PMs to drive the roadmap for professional services product and mobile app with 20,000+ MAU. Boosted productivity by 27% and CSAT by 42%.
- Conducted a qualitative review with 2,000+ partners and applied funnel analysis to data, enhancing the product and achieving a 30% increase in product usage.
- Defined success metrics and integrated AI/ML algorithms to develop 15+ KPIs, aligning team efforts and enabling one firm idea powered by enterprise data.
- Improved operational efficiency by 20%, and accelerated decision-making by 35%.
- Partnered with CXOs and leaders to cultivate strategic partnerships and generate ideas for new capabilities using market research and consulting frameworks, driving a 20% increase in revenue for clients and start-ups across industries.
- Collaborated with technology teams, program managers, designers, engineering, and the broader organization to foster a culture of innovation. Mentored fellow PMs and introduced a product-led growth mindset. Managed cross-functional teams to redesign pharmacy fulfillment capability using cloud based SOA, enabling the dispensing of 40M+ prescriptions annually across 9,000+ stores
with 20% higher accuracy and 15% faster processing. - Collaborated with external stakeholders and set up a new B2B wholesale system, and optimized supply chain operations, driving a 10% quarterly revenue growth.
Designed and executed product strategy for the world's largest SAP S/4 Hana implementation, replacing legacy AS400s across 8,500+ stores, resulting in annual savings of $50 million in license fees and operational costs. - Partnered with designers and engineers to lead the end-to-end product lifecycle of a $10M+ enterprise retail pricing solution, from ideation to the launch, generating 10% additional revenue, and increasing efficiency by 30%.
- Led product development team and grew product portfolio revenue by 20% year-over-year, by identifying pain points, analyzing industry trends, and implementing data-driven, user-focused improvements.
Analyzed pricing and promotion data for five major retailers, recommending product and process improvements that increased revenue by 18%. - Conducted a detailed funnel analysis of the online shopping experience, identifying critical drop-off points. Implemented targeted interventions, resulting in a 20% reduction in cart abandonment and a 13% increase in conversion rates.
- Performed Pareto analysis on product support incidents for an enterprise software, addressing the top 20% of issues and reducing incident volume by 35%.
Education
Bachelor of Technology (B. Tech) Hons. - Information Technology
RGTU Unniversity
08-2012
Skills
- Use Case Study Generation
- Risk Assessments, User Acceptance Testing,Market Research, Product Launch, User Research, Roadmap Planning, Prioritization, Backlog Management, Design Thinking, User Experience (UX),
- Release planning,Agile Methodologies,SQL,Stakeholder Management, Data-driven Decision Making, Strategic Thinking, Cross-Functional Team,
- Leadership, Communication, Building Relationship and Trust Collaborative Leadership
Certification
- CSPO (Certified Scrum Product Owner)
- AWS Practioner
Timeline
Product Owner
JPMorgan & Chase
06.2022 - Current
Product Manager
Tata Consultancy Services
02.2013 - 06.2022
- CSPO (Certified Scrum Product Owner)
- AWS Practioner
Bachelor of Technology (B. Tech) Hons. - Information Technology
RGTU Unniversity
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