PARIKHIT NARYAN PATWARI

C2C Partner-XB (Cross Border):

• Accurate Documentation: Prepare and ensure the accuracy of shipping documents such as bills of lading, commercial invoices, packing lists, certificates of origin, and insurance certificates.
• Coordination with Carriers and Agents: Liaise with shipping carriers and freight forwarding agents to arrange transportation, negotiate rates and schedules, and ensure all necessary paperwork is in order.
• Customs Clearance: Prepare and submit customs documents accurately and timely, ensuring all customs fees and duties are paid.
• Monitoring Shipments: Track shipment progress, provide updates to stakeholders, and ensure smooth delivery.
• Customer Service: Provide updates, resolve issues, and answer shipment-related queries from clients.
• End-to-End Support: Oversee the shipment process from pick-up to delivery at the destination.
• Training: Provide training on international business models and subsidiaries.
• Client Assistance: Assist clients and stakeholders with billing disputes and weight issues.
• Point of Contact: Serve as the primary contact for all international solutions.

Central Domestic Operations:

• Ticket Data Preparation: Compile and share data for tickets raised the previous day, creating a pending tickets file for the internal team.
• File Sharing: Distribute pending files related to customer and client escalations, feedback, and social media issues with the PAN India team, following up with operations.
• Customer Feedback: Share RTO files with client POCs for feedback cases and follow up individually.
• Alternate Number Updating: Update and apply NSL to 300+ cancelled and returned cases daily.
• Fake Remarks Validation: Share and validate fake remarks tickets with respective zones, capturing remarks in a tracker.
• FE Related Tickets: Share pending FE and other tickets with respective teams.
• POD Management: Download new PODs, share them zone-wise, and follow up on pending and unsatisfied cases.
• Real-Time Ticket Handling: Prepare and handle Case 1, Case 2, and Case 3 files every 3 hours for real-time tickets.
• Escalation Management: Work on social media, B2B, B2C, retail escalations, and CEO escalations directly with operations.
• Zone Ownership: Take ownership of the zone and provide backup support in the absence of team members.

• Daily Property Inspections: Ensure properties function properly and adhere to standards.
• Guest Relocation: Move guests to nearby OYOs or other hotels when rooms are unavailable.
• Inventory Management: Check inventory and order replenishments as needed.
• Customer Requests: Lead in managing special customer requests.
• Trade Show Representation: Represent the company at trade shows as part of the Business Development Group.
• Sales Support: Provide data and reports to assist the sales team.
• Relationship Management: Maintain good relationships with property owners and managers, handling any issues they raise.
• Sales Tracking: Monitor and keep track of sales targets.

• Actively involved in adjustments-drive, received customer commendation, initiatives to enhance CSAT scores.
• · Received Customer Commendation several times for going above and beyond customer expectations
• · Actively involved in the adjustments-driveinitiated in the program to enhance sales