Open To Work
Parikshit Jha
Gurgaon,HR
Work Preference
Summary
Results-driven professional with a focus on retention marketing, training, and staff management. Proven ability to enhance customer loyalty and reduce churn through data-driven strategies and effective team collaboration.
Overview
16
16
years of professional experience
Work History
Renewal and Retention Manager
Concentrix, Pvt LTD
Gurgaon, India
11.2023 - Current
- Developed retention strategies to enhance customer loyalty and reduce churn rates.
- Collaborated with cross-functional teams to implement targeted retention campaigns.
- Analyzed customer feedback and engagement metrics to identify improvement areas.
- Conducted regular training sessions for team members on best practices in customer engagement.
- Streamlined communication processes between departments to ensure consistent messaging.
- Established feedback loops with customers, enabling timely identification of potential issues and swift corrective actions when necessary.
- Championed the use of data-driven approaches in decision-making processes, empowering team members to make informed choices that positively impacted retention rates.
- Closely monitored competitor activities to stay current on industry trends and incorporate best practices into ongoing retention strategy adjustments if needed.
Restaurant District Manager
Jubilant Food Works
Gurgaon, India
01.2021 - 11.2021
- Developed and implemented strategic initiatives to enhance customer satisfaction and operational efficiency within district.
- Oversaw daily operations across multiple restaurant locations, ensuring adherence to quality standards and service excellence.
- Analyzed sales data to identify trends, driving targeted marketing strategies and promotional campaigns for increased revenue.
- Led training programs for management teams, fostering leadership skills and promoting best practices in restaurant operations.
- Monitored compliance with health and safety regulations, implementing corrective actions to mitigate risks and maintain standards.
- Reduced employee turnover through effective recruitment and retention strategies.
- Maximized revenue potential through prompt resolution of operational issues impacting sales performance.
- Mentored new managers, providing guidance on best practices for their roles and responsibilities within the company structure.
- Boosted sales by analyzing market trends and adjusting marketing strategies accordingly.
Account and Office Manager
Dell International Services
Gurgaon, India
03.2013 - 10.2017
- Oversaw budget management, optimizing resource allocation to support operational efficiency.
- Managed office operations, ensuring compliance with organizational policies and procedures.
- Coordinated cross-departmental communications to streamline project workflows and enhance collaboration.
- Developed and maintained efficient filing systems, improving document retrieval speed and accuracy.
- Led initiatives to enhance client relationship management, resulting in increased customer satisfaction levels.
- Mentored junior team members on best practices in account management techniques, contributing to overall staff development.
- Boosted company reputation by addressing customer inquiries promptly and professionally, resolving issues efficiently.
- Maintained a well-organized office environment, enabling staff to focus on their core responsibilities effectively.
Administrative Assistant
Bharti Airtel Limited
Lucknow, India
02.2010 - 09.2012
- Managed scheduling and logistics for executive meetings, optimizing time management and resource allocation.
- Coordinated office operations, enhancing workflow efficiency and communication across teams.
- Developed and maintained filing systems, improving document retrieval and organizational structure.
- Assisted in budget tracking and expense reporting, ensuring accurate financial documentation.
- Monitored inventory levels of office supplies, ensuring timely replenishment to prevent disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Bachelor's of Commerce - Business Management
Manav Bharti University
Solan, India07-2012
Skills
- Customer retention strategies
- Retention marketing
- Upselling strategies
- Organizational development
- Customer feedback analysis
- Staff management
- Training and mentoring
- Employee motivation
- Industry trends awareness
Accomplishments
Professional SummaryResults-driven Operations & Administration Leader with 10+ years of experience directing daily organizational workflows, managing high-performing teams, and optimizing vendor relationships. Proven track record of implementing smart, strategic initiatives that significantly reduce overall company expenses while boosting operational efficiency.
Key Achievements:
- Cost Reduction: Executed smart resource and operational strategies, aggressively driving down overhead expenses by 15%.
- Daily Operations: Streamlined core administrative protocols to ensure seamless, day-to-day business functions.
- Staff Management: Mentored and led administrative teams of 40 plus staffing, improving overall productivity and accountability.
- Vendor Relations: Negotiated cost-effective contracts and managed end-to-end vendor SLAs to maximize value and minimize external spend.
Timeline
Renewal and Retention Manager
Concentrix, Pvt LTD
11.2023 - Current
Restaurant District Manager
Jubilant Food Works
01.2021 - 11.2021
Account and Office Manager
Dell International Services
03.2013 - 10.2017
Administrative Assistant
Bharti Airtel Limited
02.2010 - 09.2012
Bachelor's of Commerce - Business Management
Manav Bharti University
Travelling and cooking
An avid nature lover and adventurous traveler, I enjoy exploring remote destinations like the Himachal Hills and Spiti Valley via bike and overland routes. In my downtime, I am a passionate home chef who loves experimenting with and preparing diverse regional cuisines from across India.