Parikshit Joshi
Pune
Summary
Dynamic IT professional with a proven track record at TCS, excelling in technical support and system administration. Adept at enhancing customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Office and IT support, I thrive on delivering innovative solutions and ensuring compliance with IT regulations.
Overview
19
19
years of professional experience
Work History
IS Admin
TCS (Apple)
Pune
01.2025 - Current
- Install, configure, and maintain physical and virtual servers(MAC)
- Ensure system updates and patches are applied timely.
- Implement and monitor firewalls, antivirus, and security policies.
- Perform regular audits and vulnerability assessments.
- Ensure compliance with IT regulations
IT Analyst
TCS (Zimmer)
Pune
01.2021 - 12.2024
- Provided remote and in-person technical support to end-users, resulting in service satisfaction
- Monitored IT systems and proactively identified potential issues before they became service impacting
- Providing IT Support for zimmer employees, vendors and contractors for Application based queries, Windows 10 and Windows 11 through chat support and through Incident Support
NBN Connection Manager
TCS (Telstra Corporation Limited)
Pune
09.2015 - 12.2020
- Established a secure connection to an end user via NBN, allowing for secure data connectivity
- Focusing on providing technical support to customers regarding their broadband connection, troubleshooting issues, and guiding them through service changes
Sales Representative
Tech Mahindra
Pune
11.2013 - 09.2015
- Researched competitive products and services and developed strategies to capitalize on their weaknesses
- Developed and implemented a new sales strategy that increased customer acquisition
- Created and maintained relationships with key clients, resulting in increased customer loyalty and repeat business
Customer Relation Associate
Vodafone
Pune
02.2013 - 11.2013
- Managed customer relationships and provided exceptional customer service.
- Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer satisfaction surveys
- Conducted customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfaction
Sales Representative
Hutchinson 3
Pune
06.2009 - 09.2012
- Researched competitive products and services and developed strategies to capitalize on their weaknesses
- Developed and implemented a new sales strategy that increased customer acquisition
- Created and maintained relationships with key clients, resulting in increased customer loyalty and repeat business
Technical Support Associate
IBM
Pune
10.2006 - 07.2008
- Monitored customer feedback channels and responded to customer inquiries in a timely and professional manner
- Conducted research on customers' inquiries and provided clear and concise documentation of findings
- Collaborated with cross-functional teams to identify and resolve customer issues, resulting in a 100% improvement in customer satisfaction
Education
SSC -
Hindustan Antibiotics School
PuneHSC -
Godavari Junior College
PuneGraduation - B.Com
Himalayan University
Skills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Office
- Word
- IT Support
- Microsoft PowerPoint
Hobbies and Interests
- Playing and Watching Cricket
- Listening to Music
Personal Information
- Date of Birth: 02/01/86
- Nationality: Indian
Timeline
IS Admin
TCS (Apple)
01.2025 - Current
IT Analyst
TCS (Zimmer)
01.2021 - 12.2024
NBN Connection Manager
TCS (Telstra Corporation Limited)
09.2015 - 12.2020
Sales Representative
Tech Mahindra
11.2013 - 09.2015
Customer Relation Associate
Vodafone
02.2013 - 11.2013
Sales Representative
Hutchinson 3
06.2009 - 09.2012
Technical Support Associate
IBM
10.2006 - 07.2008
SSC -
Hindustan Antibiotics School
HSC -
Godavari Junior College
Graduation - B.Com
Himalayan University