Parikshit Kumar

Community Manager, ORM Manager and Operations Manager

As a Community Manager,

1: Creating case studies.

2: Creating Market campaign.

3: Work Internally with the design team and content creation team for creating posts, testimonial, polls and blogs for social media handles.

4: Working using a tool named Sprinklr for monitoring the Feedback and comments received on social platforms such as Facebook, LinkedIn, Instagram, Twitter, Glassdoor, Youtube, Trustpilot.

5: Manage Zendesk Tickets as any escalation received or a grievance received from the end‐user, Sprinklr team use to create a ticket for the same and I use to work on those tickets and take it ahead.

6: We receive recruitment queries, general queries, callback queries, Expression of Interest, online through or Facebook posts LinkedIn posts and Instagram.

7: We receive feedback positive or negative via Trustpilot and a ticket gets created accordingly for us to work upon and resolve it.
We have to do a proper RCA (Root cause analysis) from where the issue came from, what is the issue, how are we going to solve it, who will be the POC for it, what is the deadline for resolving the issue and how can we convert the negative feedback into a positive one.

The RCA use to get shared with higher management for their necessary inputs and then we need to work accordingly.

8: Tools that we use:

1: Sprinklr for receiving conversations from Facebook, LinkedIn,Twitter, Reddit, Instagram, Youtube so we can post our response accordingly
2: Zendesk for receiving queries in the form of tickets.
3: Ops panel and SalesForce For accessing user details

4: Slack for internal communication
5: Exotel and Talkdesk for calling the customers.

1: Worked as a business manager for the company

2: Had been working on a particular project where I was taking care of the pharmacy and diagnostic

3: We were onboarding doctors for online delivery of medicines through our express delivery system and collaborating with doctors for diagnostics as we have our diagnostic labs with a delivery system of reports to be sent to the patient's address hassle‐free.

1: Worked as a Territory sales manager for the company.

2: Inbound and outbound Leads have to be taken care of on a daily basis, fix meetings with doctors and clinics and build rapport and sell them our products based on their requirements.

3: Negotiate with the pricing, after‐sales relationship, renewals for the products to be taken care of, Updating records in salesforce.

4: End to End solution to be provided from my end and intervention of my manager if the case goes a little off the track to make sure we retain our client.

1: Leads generated by the company to which we respond and arrange site visits.
2: Interacting with clients and giving them a quotation for the painting and renovation department.

3: Once converted then get the work done through the vendors. Quality checks frequently, follow up with the clients knowing their requirements, and working accordingly.
4: Vendor management and taking up escalations and getting it rectified.