Parikshit Rao Yadagiri
Hyderabad
Summary
To evolve my technical expertise and focus my abilities to the fullest in challenging environment where my skills can be contributed towards organization and career growth.
Overview
16
16
years of professional experience
Work History
Assistant Manager (Incident, Problem and Application Management)
Concentrix Pvt Ltd
01.2020 - Current
- Overseeing the incident management process
- Communicating and coordinating with stakeholders
- Fine tuning service management processes
- Generating reports to communicate problem trends and mitigation strategies to stakeholders
- Providing clear updates and status reports to stakeholders on problem management activities
- Identifying potential risks and implementing preventive measures to minimize future problems
- Effective collaboration with the customers for the futures enhancements as required
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Demonstrated leadership skills in managing projects from concept to completion.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Cloud Consultant
Microsoft (Affluent Global Services)
01.2019 - 01.2020
- Monitored SOC operations for Azure clients at Microsoft
- Worked on tracking different types of work, such as user stories, product backlog items, tasks, test cases, or bugs in Azure DevOps
- Worked closely with different functional teams to on-board clients in to azure platform
- Actively managing and overseeing the cloud-based IT infrastructure of a client that is hosted on Microsoft's Azure platform
Associate Information Security
Convergys Pvt Ltd
01.2014 - 01.2019
- Worked in Security Operations Center (SOC) to monitor organization's IT systems and networks
- Experience on developing and delivering internal training / knowledge transfer sessions within SOC team for new hires
- Creating and monitoring Dashboards, Data Monitors, Filters, Rules and Reports
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
System Administrator for Microsoft Hosted Exchange
GlobalOutlook Pvt Ltd
01.2009 - 01.2014
- Providing on-site and remote Technical Support
- Data Migration of the Users from exchange 2007 to 2010 and taking data backup of the users
- Managed onboarding and offboarding of Users.
- Planned and implemented upgrades to system hardware and software.
- Analyzed network traffic and performance metrics to optimize system performance.
- Evaluated software products to determine compatibility with existing systems.
- Designed and evaluated WAN and LAN connectivity technologies.
- Identified and resolved network congestion issues and bottlenecks.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Diagnosed and executed resolution for network and server issues.
Skills
- Microsoft Exchange Server 2007, 2010 and 2013
- Quest migration Tool and Binary Tree migration Tool
- Office 365
- Barracuda
- ServiceNow and Remedy
- SOC operations and eSTART client migrations
Personal Information
- Date of Birth: 10/02/86
- Nationality: Indian
- Marital Status: Married
Professional Certifications And Training
- Microsoft Certified solutions Associate in Office 365
- Microsoft Certified Solutions Expert in Messaging
- Corporate training on McAfee Antispam Appliance and Barracuda Antispam and Firewall.
- Corporate training for Microsoft CSP on Office 365 and Azure
- Got training on RSA and Rapid7 for SOC operations.
Timeline
Assistant Manager (Incident, Problem and Application Management)
Concentrix Pvt Ltd
01.2020 - Current
Cloud Consultant
Microsoft (Affluent Global Services)
01.2019 - 01.2020
Associate Information Security
Convergys Pvt Ltd
01.2014 - 01.2019
System Administrator for Microsoft Hosted Exchange
GlobalOutlook Pvt Ltd
01.2009 - 01.2014
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