PARIKSHIT SHRIVASTAVA

• Responsibilities:
• Being well-informed and updated about the admission process and entrance examinations of overseas universities.
• Guiding the associates on study options available at overseas universities according to their profiles.
• Follow up with the universities and partners for tendencies to proceed to the next stage.
• Managing the 700-student funnel with the real-time update, and ensuring all students receive the CAS letter.
• Act as the primary point of contact for institutional partners regarding student admissions and academic partnerships.
• Provide expert guidance on university admission requirements, courses, scholarships, and visa procedures.
• Maintain up-to-date knowledge of admission trends, academic offerings, and visa requirements for various study destinations.
• Conduct market research to identify new trends, potential partners, and emerging opportunities in the overseas education sector.
• Provide all the required administrative support to all the departments at all times, and adhere to strict guidelines while performing the same.

Prepare students for their studies abroad, and provide timely support in the entire admission process.

Undertake project work as decided by the office manager, senior heads, or the director of Indian operations, and attend university training and workshops.

• Managed university operations for Australia and the UK, ensuring smooth application processing, and timely offer issuance.
• Streamlined the application life cycle from quality checks (QC) to final admission confirmation.
• Conducted detailed SOP reviews, document checks, and CAS shield guidance.
• Trained students for university interviews, increasing acceptance rates.
• Enhanced communication efficiency with universities through structured follow-ups.
• Developed strategies to improve efficiency, reduce costs, and increase profitability.
• Tracked key performance metrics to identify and resolve process gaps.
• Strengthened relationships with students through regular check-ins and issue resolution.
• Resolved over 30-40 tickets per day to keep the queue clear and packages moving efficiently.
• • Created plans to propose solutions to problems related to efficiency, costs, or profits. Monitored operations, and reviewed records and metrics to understand company performance.
• • Assessed company operations for compliance with safety standards. Determined consumer needs to provide products and services that are appealing to a larger market. Verified the work of personnel by checking receiving activities and backing up each person facing difficult situations. Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
• • Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• • Connected regularly with students to collect information about their experiences and problems. +91 79872 57265, parikshitshrivastav9999@gmail.com, Noida, India 201301.
• • Maintained knowledge of school policies, and communicated information and rules to students. Helped students with serious issues connect with proper university resources.
• • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• • Used a quality monitoring system to compile and track individual and team performance.
• • Communicated regularly with management to discuss quality trends.
• • Conducted internal audits to measure adherence to established QA standards.
• • Trained and led staff on proper QA standards. Prepared and analysed internal and external quality reports for management staff review. Set and achieved product quality objectives while meeting product specifications.
• • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
• • Utilised client satisfaction surveys to improve service quality. Identified key performance indicators and guided team members on refining procedures to improve outcomes.
• • Implemented departmental compliance with established standards, and sought out improvement opportunities. Displayed strong telephone etiquette, effectively handling difficult calls.
• • Audited the company's legal documents to verify compliant policies and procedures.
• • Oversaw quality control to identify inconsistencies and malfunctions. Identified the needs of customers promptly and efficiently. Analysed key performance indicators to identify effective strategies.

• Handled 250-300 outbound calls daily, providing product support and resolving customer issues.
• Trained and mentored new team members, improving team efficiency and service quality.
• Responded to customer complaints, ensuring quick resolution and client satisfaction.
• Developed and implemented customer service protocols to streamline operations.
• Delivered product training sessions and conducted health check-ins to improve customer retention.

• Provided frontline support for mobile and home appliances via calls, chats, and emails.
• Managed complex customer escalations, ensuring immediate resolution.
• Kept updated with product features and company policies to deliver accurate information.
• Assisted customers with technical issues, ensuring high satisfaction levels.

• Built and maintained a strong client pipeline through strategic networking and outreach.
• Developed business growth strategies based on market research and analysis.
• Managed client accounts from initial contact to contract closure, ensuring long-term satisfaction.
• Negotiated contracts to maximize profitability and closed high-value deals.
• Delivered engaging product presentations to secure client confidence and drive sales.