12 years+ experienced encouraging manager with talents for team building, leading ,as well as excellent customer relations aptitude and relationship-building skills. I have come a long way from being a simple Customer Service Executive to being solely responsible for driving excellence into customer satisfaction for regions. I am a service professional and do realize that in the world of intangible products, customer satisfaction is the currency. Having grown with the industry, I am keen to take up a driving role into product delivery of the service world.
Key Skills & Responsibilities:
• Formulation & implementation of marketing strategies, action plans, project management & creation of business proposal for business development & client servicing.
• Experience in planning and execution of promotional campaigns.
• Experienced in client servicing, media marketing and sales co-ordination.'
• Manage new clients on board and retention of existing clients & also managing their continuous activities / promotions across the platforms.
• Co‐ordination with cross- functional teams, like Product, Marketing, Sales, Content & Design and act as a single point of contact for clients.
• Maintain the quality & hygiene of the company's dashboard and site.