Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Reading, Music and Travelling
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Parinaz Siganporia

Parinaz Siganporia

Senior Manager
Mumbai,India

Summary

Versatile Senior Manager specializing in People Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency.

Believes in cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Likes to believe in 'Learning is Life' as a mantra and in the energy of the Divine as a driving force to reckon with.

Overview

24
24
years of professional experience
5
5
years of post-secondary education

Work History

Senior Manager

Larsen & Toubro Infotech
Mumbai, India
01.2006 - Current
  • Proposed and developed recruitment plans for fresher on boarding.
  • Visiting faculty to interview and take on board fresh candidates through campus drives from niche institutions like VJTI, NMIMS etc.
  • Proficient in designing on boarding modules and conducting them for fresher induction in addition to on the job trainings for new hires.
  • Collaborate with senior leadership and business unit heads to plan and modify training business plans.
  • Expertise in designing and delivering Behavioral and Leadership training programs to accentuate and upskill resources to meet the clients benchmark.
  • Training modules designed on various Country Cultures which are conducted across the organization to sensitize employees on different work cultures.
  • Planned and carried our various flash mob events on Go Live dates for multiple organization wide campaigns.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning business unit activities.
  • Play a lead role in selection of candidates for client interviews, driving business deal meetings and selection of faculty for workshops.
  • Played key roles as interviewer in executive - level interviews for various organization wide initiatives.
  • Proficiency in developing leadership programs to heighten operational standards through motivating classroom/virtual programs (ILT/Webinar based).
  • Budget for dedicated business departments in terms of hiring and developing resources for client ready roles.
  • Liaise with cross cultural customers via designing surveys to heighten customer satisfaction leading to end user management.
  • Liaise with HR across locations (international/domestic) for various collaborative efforts to accentuate customer service levels.
  • Provide strong guidance to enhance team productivity and morale.

Senior Corporate Trainer

Hero Honda Group of Companies
Mumbai, India
02.2004 - 12.2005
  • Proficient in Business Development landscape, meeting new clientele and partnering with organizations to widen the scope of business partners.
  • Created detailed lesson modules and plans, including assessments and topics of discussion
  • Traveled across locations and conducted various employee development programs for Customer Service enhancement.
  • Mentored various leaders in handling leadership roles in companies via motivational programs
  • Led conflict management programs for leaders at various occasions to bring about beneficial agreements between parties.
  • Collaborate with all teams (admin/training/management) to achieve target results.

Customer Service Agent and Floor Coach

Wipro
Mumbai, India
03.2002 - 01.2004
  • Assisted customers world wide on numerous queries for AMEX account - USA. These included credit card, balance transfers and payment due queries.
  • Sales being an integral part of this profile, was the front runner in meeting sales targets and maintaining AHT counts. This included pitching for AMEX cards and services to customers.
  • Was elevated to the profile of a coach to train on processes dealing with customer sales queries and meeting team targets
  • Call monitoring and providing feedback to analyze the effectiveness of the customer service agents was a regular feature of the job profile.


Customer Service Executive

British Airways
Mumbai, India
10.2000 - 03.2002
  • Had the pleasure of woking at Mumbai International airport and dealing first hand with passengers flying across the globe.
  • Successfully acquired in CBT - Basic X-ray Screening Course from Somerville House - Waterside, London for which have cleared the exams in first attempt and awarded a certificate.
  • Handled Baggage checks, X-raying of baggage, passenger frisking, customer check ins and passport checks.
  • Have been instrumental during the visit of Mr. Stephen Hawking to India, having been given the responsibility to receive him at the aircraft and help in proceeds there after.
  • Handling celebrity and VIP travels was an important portion of this portfolio.

Customer Service Specialist

Airline Financial Support Services - SWISSAIR
Mumbai, India
11.1997 - 10.2000
  • Was proficient in working on the PARS (Programmed Airline Reservation System) system, wherein, handled tele type rejects which included rectification of PNR's, which were rejected by the host system.
  • Preparation of itenaries which included passenger requests for flight bookings and preferred seats.
  • Handling group booking and their requests after critical examination of flight status.
  • Handled critical flight bookings with special requests from passengers for seats, meals and facilities.
  • Was smooth in handling flight confirmations from waitlist positions after critically analyzing relevant data.
  • Was instrumental in meeting booking counts on a daily basis from various queues (TQQ/DQQ/SQQ).

Education

Bachelor of Arts - Arts

Mithibai College
Mumbai
06.1993 - 04.1997

Post Graduate Diploma in Personnel Management - Personnel Management

St. Xaviers Institute of Management (XIM)
Mumbai
06.1998 - 04.1999

Skills

Excellent Communication Skills

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Accomplishments

Have been awarded the Star Employee of the year award at Larsen and Toubro Infotech.

Have been awarded as best Customer Service Agent at Wipro and received the accolade of being on the 'Wall of Fame' with my photograph and a certificate.

Certified Learning and Development Manager (CLDM) from Middle EarthHR - (2015)

Certified Professional Trainer by Dale Carnegie & Associates, Inc. Trainer Specialization - USA (2011)

Have conducted numerous cross culture training programs for various international clients for which have won many accolades.

Have been instrumental in winning business accounts at Hero

(Marks & Spencer account at ICICI, Lloyds bank account, ROLTA Information Technology company and BPL Mobile account)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Manager

Larsen & Toubro Infotech
01.2006 - Current

Senior Corporate Trainer

Hero Honda Group of Companies
02.2004 - 12.2005

Customer Service Agent and Floor Coach

Wipro
03.2002 - 01.2004

Customer Service Executive

British Airways
10.2000 - 03.2002

Post Graduate Diploma in Personnel Management - Personnel Management

St. Xaviers Institute of Management (XIM)
06.1998 - 04.1999

Customer Service Specialist

Airline Financial Support Services - SWISSAIR
11.1997 - 10.2000

Bachelor of Arts - Arts

Mithibai College
06.1993 - 04.1997

Reading, Music and Travelling

Avid reader of various management books, fiction and world news.

Music is dear to my heart and a source of relaxation and peace.

Travelling is an integral part of life, having traveled across the globe on various occasions for business and pleasure (extensively to USA, Europe and Far East regions).

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Parinaz SiganporiaSenior Manager