Parinita Sinha
US Insurance & KPO Operations
Banmankhi
Summary
To grow as a skilled professional by continuously learning, taking on challenging responsibilities, and contributing meaningfully to organizational goals. I aspire to work in an environment that encourages innovation, recognizes performance, and provides opportunities to enhance my skills, take on leadership roles, and make a measurable impact.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Concentrix
12.2021 - 04.2022
- Handled inbound customer calls, resolving queries and complaints efficiently.
- Maintained records in client databases, and ensured service quality.
- Strengthened communication, problem-solving, and client-handling skills.
Process Associate
Exceedance India Pvt Ltd
05.2022 - Current
- Manage end-to-end policy servicing for multiple U.S. locations. locations. locations. Insurance agencies across personal and commercial lines, ensuring accuracy and compliance within defined SLAs.
- Process renewals, endorsements, certificates, and audits using agency management systems such as AMS360, Image Write, and QQ.
- Collaborate with internal QA and client teams to resolve discrepancies, improving process efficiency, and reducing rework.
- Maintain precise documentation and transaction logs to ensure data accuracy and audit readiness.
- Participate in process improvement and automation initiatives aimed at optimizing turnaround time and quality.
- Support new workflow transitions by sharing best practices, and assisting with peer training.
- Consistently achieve or exceed monthly performance metrics for accuracy, productivity, and timeliness.
Education
B.com - H
B.N.M.U Madhepura
Bihar01-2021
Higher secondary - SCIENCE
B.S.E.B, Patna
Bihar01-2017
Matriculation -
Eklavya Central School
Bihar01-2015
Skills
US Insurance Operations: Personal Lines & Commercial Lines
Policy Servicing: Endorsements, Renewals, Certificates, Audits
Agency Management Systems: AMS360, QQ, IR
MS Office: Excel (Intermediate), Word, Outlook
Data Entry & Documentation Accuracy
Process Adherence & SLA Management
Strong Communication Skills (verbal & written)
Team Collaboration & Coordination
Analytical & Problem-Solving Abilities
Attention to Detail & Accuracy
Time Management & Multitasking
Adaptability & Learning Agility
Interests
Drawing, Gardening
ACHIEVEMENTS & AWARDS
- Rewarded as Best Process Associates in 2023
- Won Internal Carom & Badminton Competition
Painting & Gardening
- Passionate about painting and expressing creativity through art.
- Enjoy gardening, connecting with nature, and nurturing growth.
- Love listening to music for relaxation and inspiration.
- Enthusiastic about exploring new places and experiencing different cultures.
Timeline
Process Associate
Exceedance India Pvt Ltd
05.2022 - Current
Customer Service Representative
Concentrix
12.2021 - 04.2022
B.com - H
B.N.M.U Madhepura
Higher secondary - SCIENCE
B.S.E.B, Patna
Matriculation -
Eklavya Central School