PARISHA TOMAR
Helpdesk Executive
Ahmedabad
Summary
Customer-facing professional with 3+ years of combined experience in helpdesk support, customer relationship management, and service coordination across IT helpdesk and automotive service environments. Proven track record in stakeholder management, staff training, and accurate documentation — now transitioning into Human Resources to apply these people-management and communication skills to employee-facing roles.
Overview
2
2
Languages
5
5
years of professional experience
1
1
Certificate
Work History
Helpdesk Executive
MBIT Solutions
08.2023 - 09.2024
- Developed knowledge base articles, enabling users to resolve issues independently and reducing helpdesk workload
- Ensured data security by adhering to company policy on password resets, account access, and software installation requests
- Trained new helpdesk staff on company policies and best practices for smooth onboarding
- Resolved escalations raised by IT officers related to tax calculation and deductions
- Managed stakeholder relationships across departments to ensure timely issue resolution
- Provided technical support to users, ensuring timely resolution of IT issues and enhancing productivity.
- Assisted in troubleshooting hardware and software problems, improving system functionality and user satisfaction.
- Documented support processes and solutions, contributing to knowledge base and streamlining future inquiries.
- Collaborated with IT team to implement system upgrades, enhancing efficiency and user experience.
Customer Relationship Officer
Tata Motors Commercial (Shyam Automobiles)
03.2020 - 12.2021
- Managed end-to-end job card processing — opening, tracking, and closing service requests
- Conducted Pre-Delivery Inspections (PDI) and coordinated vehicle handovers
- Worked as Acting Service Advisor, liaising between customers and technical teams
- Processed warranty and insurance claim settlements (EPOD) with accurate documentation
- Built strong customer relationships, resulting in repeat service visits and positive feedback
Tele-caller
Patanjali Yogpeeth
10.2019 - 03.2020
- Answered calls, took messages, and transferred calls to correct individuals.
- Built relationships with customers using strong persuasion and active listening skills.
- Conducted extensive outreach to potential clients, successfully generating interest in wellness products.
- Facilitated product knowledge sessions, enhancing team understanding of product benefits and features.
- Maintained accurate records of customer interactions, improving follow-up efficiency and client satisfaction.
- Collaborated with marketing to develop effective tele-calling scripts, resulting in improved engagement rates.
Education
B.com - Commerce
Phonics Group of Institutions
Roorkee, Haridwar 04.2001 -
CBSE Board - Commerce
Udaishwar Public School
Haridwar, India01-2018
Intermediate - C
Udaishwar Public School
Haridwar, India01-2016
Skills
People & Relationship Management — building trust with customers/stakeholders, handling grievances calmly
Communication & Coordination — verbal and written communication in English and Hindi
Documentation & Process Handling — accurate record-keeping, ticket/case resolution, claim and job-card processing
Training & Onboarding — trained new helpdesk staff on policies, procedures, and best practices
Stakeholder Management — coordinated with IT officers and internal teams to resolve escalations
MS Office (Word, Excel, PowerPoint) and quick adopter of new software/digital tools
Email and telephone etiquette
Relationship building
Outbound and inbound calls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
HR Generalist fundamental certification
Languages
English
Upper intermediate (B2)
Timeline
Helpdesk Executive
MBIT Solutions
08.2023 - 09.2024
Customer Relationship Officer
Tata Motors Commercial (Shyam Automobiles)
03.2020 - 12.2021
Tele-caller
Patanjali Yogpeeth
10.2019 - 03.2020
B.com - Commerce
Phonics Group of Institutions
04.2001 -
CBSE Board - Commerce
Udaishwar Public School
Intermediate - C
Udaishwar Public School