PARISHA UNIYAL

• As a Research Execurive (Customer Success) I am catering to client from International Markets- India,Philippines,Thailand,Singapore,Malaysia,Vietnamm,Myanmar (APAC Region).
• Worked with G13 clients and SMB clients like Coke,Pepsico,Ferrero,Unilever,RB,...

Rsponsibilities:

• Synthesized large datasets into actionable insights, elevating decision-making.
• Delivering insights and relevant information via analyzing the various facts and providing required solutions via Retail data (Nielsen RMS Tools- NAD (Nielsen Answer Desktop,Connect Express, Discover)
• Tracked and monitored customer service metrics to ensure quality standards were met.
• Conducted thorough analysis of complex data sets, swiftly identifying and addressing potential issues, and providing effective client support for issue resolution.
• Prepared comprehensive reports covering topics such as current market trends, brand performance, competition benchmarking, and consumer demand tracking for clients.
• Analyzed customer data to identify trends and opportunities for improvement.
• Worked on complex anlysis like Coverage and help them understand the gowth gap beweem client shipment and NIQ Shipments through deep granular analysis.
• Delivered complex projects within agreed timelines and as per agreed quality standards.
• Servicing the clients and provided them with quick support and solutions to the queries raised.
• Ensuring daily reporting/project updates both internal and external through Microsoft Dynamics.
• Developed and maintained positive relationships with customers through effective communication.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Worked on a Qualitative Project for Marico based on the findings I had from my Primary research and Secondary research for how to improve the packaging of their brands.
• Collected and obtained valuable data through various methods such as surveys, observations and interviews.
• Conducted Field work to understand the challenges faced by consumers and the suggestions to improve the same.
• Prepared reports in forms of presentations, graphs and charts and presented the final presentation to the leadership team on the findings of the research project.
• Collected data on consumers, market place and competitors, consolidating information into actionable items, reports and presentations.
• Delivered scripted questionnaires clearly and succinctly, efficiently gaining participant feedback.
• Captured and recorded participant opinions and responses with meticulous accuracy.
• Used qualitative research methods effectively to provide in-depth consumer insight.
• Used exceptional communication and relationship-building skills to engage consumers in face-to-face surveys.

• Was exposed to the FMCG scenario of India looking it through the retail lens of Nielsen's proprietary Retail Index offering and got immersed in the world of major consumer brands from the renowned FMCG houses of India
• Was exposed to the FMCG scenario of India looking it through the retail lens of Nielsen's proprietary Retail Index offering and got immersed in the world of major consumer brands from the renowned FMCG houses of India.
• Worked on Nielsen RMS tool for visualization and extraction of data (POS Data)

• Grasping Market Research Techniques from Industry Stalwarts of the World's Largest Market Research Firm, NielsenIQ
• The internship facilitated hands on experience across CI department of NielsenIQ spanning across FMCG.
• Prepared Questionnaires for client for surveys and performed quality checks in the form of output validation on data across categories.
• Performed link testing and logic testing for questionnaire
• Worked on presentation and reports and delivered consumer insights.

• The Data Processing Specialist is responsible for instructions of client deliverable ,coding and data validation focusing on specific industry/category or set of categories( Ex: Beverages, Health, Beauty products, Food, etc.)
• As a Data processing specialist, we have to create and deliver client outputs in a correct and timely manner
• I had worked for MENA region mostly servicing for clients from Jordan,Lebanon and UAE.
• And have worked for clients like Pepsico,Unilever,Coca Coal,RB,..and many other clients.
• I have worked on tools like Connect Express,Nielsen Answer Desktop,Nitro,ITO,Builder Module,Ripple platform tools,CIP,OGRDS.

Responsibilities: -

• Be the point of contact for commercial queries, leading the resolution in a client focused and timely manner in cooperation with Client Liaison and Commercial teams
• Able to identify, investigate and co-ordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments and drive convergence of processes and tools
• Provide accurate and timely feedback to respective country teams, driving SOP and use of best demonstrated practices
• Work across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues