Parismita Hazarika
Guwahati
Summary
I have a proven track record in front desk operations and customer service. Expert in complaint resolution and team training, driving efficiency and enhancing guest experiences to achieve high NPS scores.
Overview
6
6
years of professional experience
Work History
Duty Manager
Taj Cochin International Airport
Kochi
11.2024 - Current
- Streamlined front desk operations to enhance guest check-in efficiency and maintain NPS.
- Trained new front office staff on procedures and customer service expectations for optimal performance.
- Oversaw upselling initiatives that contributed to increased revenue generation.
Duty Manager
Marriott
Chennai
11.2023 - 11.2024
- Provided exceptional customer service by addressing guest inquiries and concerns.
- Prepared reports on daily front office activities for management review.
- Welcomed large volume of guests and improved overall customer service.
Front Office Executive
Hilton
Chennai
08.2022 - 11.2023
- Supported VIP guests and kept hotel staff apprised of specific requests.
- Resolved guest complaints in a professional and courteous manner.
- Ensured that front desk operations ran smoothly and efficiently on a daily basis.
Front Office Supervisor
Crowne Plaza
Chennai
10.2021 - 05.2022
- Provided exceptional customer service by addressing guest inquiries and concerns.
Front Office Associate
Raddison Blu
Chennai
07.2019 - 09.2021
- Assisted guests with inquiries, providing information about services and local attractions.
- Handled billing and payment processing, ensuring accuracy in transactions and receipts.
Education
Diploma of Higher Education - Aviation, Hospitality & Travel
Frankfinn Airhostess Training Institute
Guwahati04-2019
Skills
- Front desk operations
- Customer service
- Complaint resolution
- Team leadership
- Problem solving
Languages
English
First Language
Timeline
Duty Manager
Taj Cochin International Airport
11.2024 - Current
Duty Manager
Marriott
11.2023 - 11.2024
Front Office Executive
Hilton
08.2022 - 11.2023
Front Office Supervisor
Crowne Plaza
10.2021 - 05.2022
Front Office Associate
Raddison Blu
07.2019 - 09.2021
Diploma of Higher Education - Aviation, Hospitality & Travel
Frankfinn Airhostess Training Institute
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