Parissima Maheni Forna
Panjim
Summary
I am a focused & successful person who is good at multi-tasking and delivering prompt and friendly service to all customers. My ability to maintain a positive attitude and great sense of humour always helps with peak hours or long shifts. I am a team player with the ability to provide exceptional guest service. Fortunate to have travelled in my life, I have picked up along the way a unique set of skills which allows me not only to communicate with everyone from around the world but also be sensitive to cultural differences or mannerisms. This in turn allows me to be who I am and stand my ground whilst respecting everyone, even in the most difficult of customer scenarios. I am a fun loving and energetic human. I love to work in a team but am not afraid to take on work and execute it independently.
Overview
18
18
years of professional experience
1
1
Certification
Work History
English as a Second Language Teacher
Cambly.inc
Panjim
12.2016 - Current
- Teaching english as a foreign language.
- Working with students from Asia, Europe and Middle east to educate them online with english tuition.
- Focusing on group language learning.
- Phonetics and inunction.
Project Manager
Rogbonko Village Retreat
Sierra Leone
12.2018 - Current
- Company Overview: http://www.rogbonkovillage.com
- I assisted in the establishment and building of The Rogbonko Village Retreat in Sierra Leone
- Located in a remote village of Sierra Leone
- The project consisted of building eco friendly and sustainable bedrooms, bathroom and outdoor kitchen for authentic cultural retreats
- I organised and managed the retreat getaways including bookings, daily itinerary, transport etc
- Allowing expatriates and vacationers a chance to see and enjoy rural parts and get a true sense of real village life in Sierra Leone , whilst creating job opportunities and development for local residents of the village
- This project is of great importance and personal success to me as it was the first project done in my home land of this nature
- I still liaise with the Village elder and current manager of bookings etc
- Http://www.rogbonkovillage.com
Online English Teacher, Pop- Up events organiser
Self Employed
Goa
01.2016 - Current
- For my last years in Goa i have worked from home as an online English teacher
- Teaching children and adults from around the globe
- A range of foundation english for young learners through to Business english for the professional
- As a trained teacher it was an easy roll to fall into and has carried me thus far in my ability to work and enjoy Travel
- I also curate and have run Pop-Up events in and around Goa
- Bringing designers together to showcase themselves at appropriate venues
- Currently i am involved in the WUNDERKIDS Sunday project as Arts & Crafts curator, planning and running art and craft workshops for children upto the age of 10
banksy : dismaland
weston-super-mare
somerset
08.2015 - 09.2015
- Working on a secret art exhibition by artist Banksy
- This was a large scale project in which everyone involved had to keep secret
- Employed under strict contracts
- Guest relations
- Guest list and VIP list management, invitation send outs, floor supervisor
- Meeting special guests on entrance and guiding them through
- Liaising with all departments to be sure of daily schedules and deadlines
- Holding team briefing, bringing all departments up to date and solving any problem areas
- Taking care of all phone, calendar and email communications
- Connecting with team
Programme Co ordinator
Excel Education Programme
Sierra Leone
09.2012 - 06.2015
- Worked within a personal atmosphere using three dimensional teaching methods creating a fun and active learning environment for students
- Ages 13 -16: Provided English lessons geared toward WASSCE examination (equivalent to UK GCSE)
- Ages 16 -27: Provided English lessons with communication and leadership skills geared towards entry to college, university and helping those becoming job applicants
- Managed class timetables, created lesson plans
- Acted as a mentor to students and mediator between students and parents
- Liaised with donors whilst organising sponsored activities that included the students
events manager and programmer
self employed “TOKUTOK”
Sierra leone
01.2012 - 06.2013
- Whilst living in Sierra Leone, myself and some friends came together and started live music and poetry nights
- Tok U Tok” meaning “say what you have to say” in Krio
- The common language of Seirra Leone
- What started as a room of friends grew into a weekly evening event
- More and more artists and people joined and it developed into an open mic night for all ages
- Occasionally themed due to elections, major headlines, etc
- I organised and hosted this event every week, generally at the same location but sometimes travelling to other districts for “TOKUTOK” nights
- It is still run by my close friend and remains a popular and cultural event within Freetown
- Bringing people of all ages together
Front of House
Alexandrie Restaurant
Greater London
12.2010 - 12.2011
- Orchestrated positive customer experiences at all stages by overseeing every area of operations
- Set dining tables according to type of event and service standards
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Increased sales by % with implementation of promotions
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Greeted and assisted guests by gathering information pertaining to reservations or requests
Maître d'hôtel (Restaurant Floor Manager)
Restaurant Albert 1er
France
01.2008 - 09.2010
- Front of house for one of Antibes well known fish restaurants on the coast
- General duties to oversea smooth running of floor and upholding good customer relations
- Responsible for front-of-house operations such as: making reservations, meeting guests' requests and building rapport, diffusing tense situations, and assigning tables
- Deliver face-to-face customer service to clients during events
- Communicate with all appropriate departments to ensure proper and accurate service
- Liaison between venue staff, client, and associated departments
- Manage the reservations, shift teams and assign large parties accordingly
- Oversee and pro-actively deal with guest queries and complaints
- Advise guests on menus and beverage choices
- Checking and dealing with guests special occasion arrangements
- Work alongside management to optimise guests' experience
Personal Assistant & Receptionist
Wilmar Yachts
Antibes
09.2006 - 11.2007
- Working for an independent business located in South of France, specialising in brokerage, new constructions, maintenance and chartering
- Utilised personal and professional networks to identify, acquire and manage new clients
- Maintained appropriate filing of personal and professional documentation
- Oversaw personal and professional calendars and coordinated appointments for future events as well as correspondence to facilitate communication and enhance business processes
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
- Entrusted to handle confidential and sensitive situations in professional matter
- Identified needs and coordinated plans for travel and out-of-town functions
- Handled incoming mail, bills and invoices and completed appropriate actions
Skills
- Organisational & Communication skills
- Cultural Sensitivity
- Online Teaching
- Critical Thinking
- Interactive Teaching
- FLUENT IN english, french, farsi
- High levels of service hygiene
- Outgoing with good guest relations
- Promotions & Events
- Bi lingual
- On-site Execution
Certification
- TESOL, Level 4 ACTDEC
- BTEC, Business and finance
- Makaton sign language completion
- Yoga Alliance, RYT 200hr, Hatha Yoga
Languages
- English
- French
- Farsi
- Krio
Timeline
Project Manager
Rogbonko Village Retreat
12.2018 - Current
English as a Second Language Teacher
Cambly.inc
12.2016 - Current
Online English Teacher, Pop- Up events organiser
Self Employed
01.2016 - Current
banksy : dismaland
weston-super-mare
08.2015 - 09.2015
Programme Co ordinator
Excel Education Programme
09.2012 - 06.2015
events manager and programmer
self employed “TOKUTOK”
01.2012 - 06.2013
Front of House
Alexandrie Restaurant
12.2010 - 12.2011
Maître d'hôtel (Restaurant Floor Manager)
Restaurant Albert 1er
01.2008 - 09.2010
Personal Assistant & Receptionist
Wilmar Yachts
09.2006 - 11.2007
- TESOL, Level 4 ACTDEC
- BTEC, Business and finance
- Makaton sign language completion
- Yoga Alliance, RYT 200hr, Hatha Yoga
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