Parit Cally
Gurugram
Summary
Seasoned business operations expert with over 13 years in revenue and sales operations, analytics, and process optimization. Demonstrated success in managing impactful workflows, enhancing operational efficiency, and fostering cross-functional collaboration to achieve business objectives.
Currently at ChargePoint, overseeing complex billing corrections, system workflows, and stakeholder coordination. Renowned for strong ownership, adaptability, and consistent delivery in dynamic environments.
Overview
14
14
years of professional experience
Work History
Business Operations Analyst (AR & Sales Ops)
Chargepoint Technologies India Pvt. Ltd.
Gurugram
05.2021 - 04.2026
- Manage critical business operations workflows across renewal lifecycle, warranty processes, and system-driven financial adjustments.
- Handle high-volume operational requests involving invoice corrections, approvals, and cross-system updates with strong accuracy and turnaround.
- Collaborate with multiple teams including Collections, Revenue, and Operations to ensure seamless execution of business-critical processes.
- Drive end-to-end workflow management using Jira, ensuring visibility, tracking, and timely completion across multiple stakeholders.
- Support system alignment and data consistency across platforms such as NetSuite and Salesforce.
- Identify process gaps and implement improvements to enhance efficiency, reduce backlog, and improve turnaround time.
- Consistently recognized for ownership, reliability, and ability to manage complex workflows under tight timelines.
- Trained team members and supported knowledge sharing to improve overall team productivity.
Operations Manager
AWC Software Pvt. Ltd.
Gurugram
05.2019 - 03.2020
- Spearheaded successful project outcomes through adept management of end-to-end operations encompassing chatbot workflows and stakeholder communication.
- Developed Power BI dashboards to facilitate data-driven decision-making and enhance performance monitoring.
- Led predictive analytics projects to identify attrition trends and implement strategic improvements.
Sales & Operations Manager
Guest Houser Pvt. Ltd.
Gurugram
08.2018 - 05.2019
- Oversaw strategic planning and operational execution, resulting in a 3.5x increase in business performance.
- Directed cross-functional teams to optimise processes, enhancing efficiency and elevating customer experience.
- Managed supply chain planning and operations to align with demand and maximise inventory management.
Assistant Manager – Sales & Subscriptions
People Matters Media Pvt. Ltd.
Gurugram
07.2017 - 07.2018
- Supported sales and operations to consistently improve monthly revenue by 20%.
- Coordinated logistics and enhanced customer experience for HR conferences.
- Assisted in the preparation and execution of large-scale events.
Relationship Officer
American Express
Gurugram
11.2015 - 06.2017
- Developed and maintained strategic client relationships, utilising effective communication to drive business growth and realise sales objectives.
Agency Manager
Bharti AXA Life Insurance
Gurugram
08.2014 - 08.2015
- Developed and led high-performing sales teams, consistently surpassing annual targets by 125%.
Product Manager
Bharti Softbank
Gurugram
08.2012 - 07.2014
- Executed comprehensive content analytics and platform operations, utilising data-driven strategies to improve overall performance efficiency.
Education
Bachelor of Business Administration - Commerce
JIMS - GGSIPU
Vasant Kunj01-2013
12th - Commerce
Army Public School, Dhaulakuan
01-2009
Skills
- Business Operations Process Improvement Data Analysis
Project Coordination Stakeholder Management Problem Solving
Revenue Operations Workflow Management Strategic Thinking
Cross-Functional Collaboration Time Management Adaptability
Tools
- Salesforce
- NetSuite
- Jira
- Power BI
- Tableau
- Microsoft Excel
Accomplishments
- Successfully managed high-volume operational workflows with improved turnaround time
- Recognized for ownership and reliability in managing complex business processes
- Drove process improvements to enhance efficiency and reduce backlog
- Trained and supported team members to improve team productivity
Timeline
Business Operations Analyst (AR & Sales Ops)
Chargepoint Technologies India Pvt. Ltd.
05.2021 - 04.2026
Operations Manager
AWC Software Pvt. Ltd.
05.2019 - 03.2020
Sales & Operations Manager
Guest Houser Pvt. Ltd.
08.2018 - 05.2019
Assistant Manager – Sales & Subscriptions
People Matters Media Pvt. Ltd.
07.2017 - 07.2018
Relationship Officer
American Express
11.2015 - 06.2017
Agency Manager
Bharti AXA Life Insurance
08.2014 - 08.2015
Product Manager
Bharti Softbank
08.2012 - 07.2014
Bachelor of Business Administration - Commerce
JIMS - GGSIPU
12th - Commerce
Army Public School, Dhaulakuan