PARITOSH DIXIT
Gurgaon
Summary
Quality Analyst and Trainer with 6+ years of experience in sales and customer support, currently focused on compliance and process improvement at Tata 1mg. Skilled in audits, training, and escalation handling, with a strong focus on operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sr. Quality Analyst and Trainer
TATA 1MG
Gurgaon
10.2022 - Current
- Monitored quality metrics and performed root cause analyses to proactively mitigate risks and ensure continuous process improvement.
- Identified process inefficiencies and quality gaps across programs.
- Recommended and implemented corrective and preventive actions (CAPA) aligned with best practices and regulatory requirements.
- Monitored quality metrics and performed root cause analyses to proactively mitigate risks and ensure continuous process improvement.
Sr. Health Coach
TATA 1MG
Gurgaon
01.2021 - 10.2022
- Assisted patients with seamless enrollment into support programs, ensuring timely access to free assistance medicines and adherence to therapy.
- Supported B2B pharmaceutical clients in improving customer satisfaction and patient engagement across patient support programs.
- Managed order placements and coordinated with internal teams to ensure accurate and prompt fulfillment.
- Utilized CRM platforms including Kapture, Console and internal systems to manage patient interactions and track case histories.
- Handled pharmacovigilance responsibilities using the PVI AE Tool, ensuring accurate reporting and compliance with safety regulations.
- Played a key role in improving program outcomes by providing personalized support, and maintaining high standards of data accuracy and compliance.
Sr. Sales Executive
Healthians
Gurgaon
07.2018 - 01.2021
- Achieved and exceeded monthly sales targets through strategic lead conversion, upselling health plans, and cross-selling preventive care services.
- Built strong relationships with customers, ensuring high retention and satisfaction through personalized consultation and follow-ups.
- Educated clients about diagnostic packages, health parameters, and testing processes, improving health awareness and customer trust.
- Collaborated with marketing and operations teams to streamline lead pipelines and enhance conversion rates from digital and offline campaigns.
Sales Executive
Dexter IT Consultant
Gurgaon
02.2018 - 07.2018
- Generated new international customer leads through cold calling, networking, and digital outreach to expand the global client base.
- Explained service offerings and benefits to international customers, helping them understand the value of the solutions provided.
- Converted international customer inquiries into successful sales by identifying needs and building strong relationships.
- Coordinated with internal support teams to ensure smooth onboarding and timely issue resolution for international customers.
- Followed up with international customers to address concerns and maintain high levels of customer satisfaction.
Education
MBA -
Subharti Vivekananda University
12.2023
B.Com -
Delhi University
Delhi, India12.2020
12th (CBSE) -
SSMV Shahjahanpur
12.2016
10th (CBSE) -
SSMV Shahjahanpur
12.2014
Skills
- CRM
- ISO 9001 Standards
- Microsoft Office
- Microsoft Power Point
- QMS
Accomplishments
Compliance Audit Excellence
Quality Assurance & Compliance
Training & Development
Audit Management
SOP & QMS Documentation
Process Improvement
Root Cause Analysis & CAPA
Quality Assurance & Compliance
Training & Development
Audit Management
SOP & QMS Documentation
Process Improvement
Root Cause Analysis & CAPA
Timeline
Sr. Quality Analyst and Trainer
TATA 1MG
10.2022 - Current
Sr. Health Coach
TATA 1MG
01.2021 - 10.2022
Sr. Sales Executive
Healthians
07.2018 - 01.2021
Sales Executive
Dexter IT Consultant
02.2018 - 07.2018
MBA -
Subharti Vivekananda University
B.Com -
Delhi University
12th (CBSE) -
SSMV Shahjahanpur
10th (CBSE) -
SSMV Shahjahanpur