Summary
Overview
Work History
Education
Skills
Disclaimer
Hobbies and Interests
Timeline
Generic

ASHUTOSH KUMAR

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience

Work History

Department Manager

Shoppers stop
04.2025 - Current
  • Managed day-to-day operations of the department, ensuring smooth execution of sales, merchandising, stock control and customer service.
  • Supervised and trained a team of sales associates, fostering a high-performance culture and improving team productivity.
  • Conducted daily team briefings, set targets and reviewed performance to align team goals with store objectives.
  • Monitored key performance indicators such as conversion rates, basket size and transaction value to drive performance.
  • Proactively contributes to the development and execution of promotional events and marketing initiatives, driving increased foot traffic and sales growth.
  • Continuously analyze market trends and consumer preferences to make informed recommendations for product assortment and display enhancements.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.

Operation Supervisor (HOD)

Landmark group
Gurgaon
09.2022 - 04.2025
  • In Lifestyle Taking care of Four Department Beauty, Fragrance, Watches and Sunglasses.
  • Provide inputs to the TCM in creating the concept road map.
  • Motivated and trained employees to maximize team productivity.
  • Monitored supply chain and managed logistics functions for Company.
  • Collected customer Feedback and made business adjustments to improve retention and satisfaction.
  • Managed internal operational standards and productivity targets.
  • Maintain optimum stock for the concept in collaboration with BM and TCM.
  • Review sales achievement versus the budgets and take required actions to address concerns at an individual KPI level.
  • Managing reports in weekly & Monthly review.
  • Closely monitored Every Department sale share and If any concern raises a feedback with BM and TCM.
  • Review and ensure DSD stock is processed as per defined timelines.

Section Supervisor

Reliance Brand Limited
Dwarka Sec-13
04.2019 - 08.2022
  • Working in Hamleys as a Fun Consultant in 2019 and Promoted Section Supervisor in April-2022.
  • Actively listened to customers, handled concerns quickly and escalated major issues to Store Manager.
  • Maintained energy and enthusiasm in fast placed Environment.
  • Collaborated with Team Members to achieve target Results.
  • Recommended products to customers thoroughly explaining details.
  • Also taking care of daily reports like KPI sheet, customers data, Daily Cash Reports.
  • In the absence of BOH In-charge & Commercial taking care of that work also.
  • Focusing on Loyalty Program and Entire region our store has in Top position.

Intern

Titan Company Limited
Connaught Place
10.2018 - 01.2019
  • Quickly adapted training plans for client Needs.
  • Scheduled and taught online courses to increases learning opportunities.
  • Learned Retail standard, Customer handling, Product Knowledge.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction, and sales.

Education

BA PROGRAMME -

SOL DELHI UNIVERSITY
01.2021

DIPLOMA IN RETAIL MANAGEMENT -

World Class skill Centre
01.2019

Class 12th -

Kamal Model Sr. Sec. School
01.2017

Class 10th -

Kamal Model Sr. Sec. School
01.2014

Skills

  • Team Building
  • Team Supervision
  • Retail Inventory Management
  • Operations Management
  • Active Listening
  • Flexible and Adaptable

Disclaimer

I hereby declare that the information furnished above are true to the best of my Knowledge.

Hobbies and Interests

  • Cooking
  • Playing Volleyball
  • Badminton

Timeline

Department Manager

Shoppers stop
04.2025 - Current

Operation Supervisor (HOD)

Landmark group
09.2022 - 04.2025

Section Supervisor

Reliance Brand Limited
04.2019 - 08.2022

Intern

Titan Company Limited
10.2018 - 01.2019

BA PROGRAMME -

SOL DELHI UNIVERSITY

DIPLOMA IN RETAIL MANAGEMENT -

World Class skill Centre

Class 12th -

Kamal Model Sr. Sec. School

Class 10th -

Kamal Model Sr. Sec. School

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ASHUTOSH KUMAR