Paritosh Sinha
Bengaluru
Summary
Accomplished Assistant Manager and Subject Matter Expert at UnitedHealth Group, I excelled in enhancing customer satisfaction and streamlining operations. My expertise in customer service (hard skill) and team collaboration (soft skill) led to significant efficiency improvements and a positive, learning-focused work environment. Achieved by mentoring staff and integrating industry trends, my approach fostered professional growth and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
UnitedHealth Group
09.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Subject Matter Expert
UnitedHealth Group
02.2019 - 08.2023
- Mentored junior team members, contributing to their professional growth and development.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Claims Associate
UnitedHealth Group
03.2013 - 02.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
Education
Bachelor of Arts - Political Science
Assam University
Silchar, India01-2012
Skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Operations management
- Team collaboration
Accomplishments
- Supervised team of 28 staff members.
- Achieved 100% by introducing Claims Pricing tool for Adjudicating Ambulance claims.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded 'Service Heroes' for innovation & collaboration and two times Bright Idea champ winner.
Certification
- Diploma in Software Engineering
Timeline
Assistant Manager
UnitedHealth Group
09.2023 - Current
Subject Matter Expert
UnitedHealth Group
02.2019 - 08.2023
Claims Associate
UnitedHealth Group
03.2013 - 02.2019
Bachelor of Arts - Political Science
Assam University
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